Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was very good.. it's what i expected for the price we paid”

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Posted 4 years ago

“We had a very positive experience with Starwood, and would recommend to a friend. We always felt that our dog was safe and everything Starwood said would happen, did. There were only two things that could have been improved. First, when Ceci was transported from Boston to Newark, she stayed at someone's house for several days before the flight to Europe. That was fine, but we had very little visibility into where Ceci was or what she was doing. I know this was an exceptional circumstance, but it did make us wonder what was going on. Secondly, we got an email from a Starwood person saying that there was going to be a delay because Ceci hadn't had her annual rabies shot, but she had; they didn't ask us first. We sorted this out through some quick emails, but it was a panic situation that didn't have to happen. Those are really VERY minor nits, as we certainly couldn't have done this without Starwood and all your partners. We are very grateful, and Ceci is settling in nicely here in Switzerland.”

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Posted 4 years ago

Thank you Patrick & Ceci for your kind review. We do apologize for the minor concerns and have addressed those to improve in the future. We thank you for your feedback and wish both your family the best. What a beautiful country - I hope you can enjoy all the beautiful sights! Have a great summer.

Posted 4 years ago

“The driver and experience of delivery was perfecf”

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Posted 4 years ago

“Excellent service. Professional and helpful!”

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Posted 4 years ago

“Was notified of time slot and then again when closer to my house. Driver was very nice and happy for me. I got sister puppies and they needed a bath, but we're mostly dry and happy. I could tell they were sleepy, became very active and happy after their baths. Thank you very much, job well done.”

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Posted 4 years ago

“We had a great experience with Starwood Animal Transport. Our dogs were in good hands throughout the whole process.”

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Posted 4 years ago

Thank you Jamie ! I hope Zu and Sugar are enjoying their first few days on the island! Best to you and your family!

Posted 4 years ago

“Great experience, they called to let us know the approximate time and then called when they had our dog. The driver was excellent and friendly and called when he was close to our home.”

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Posted 4 years ago

“Right on time”

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Posted 4 years ago

“This service is worth every penny paid. We had a dedicated relocation coordinator (Sarah) who made the experience as painless and easy as possible for us, even during the current Covid-19 crisis! I would definitely recommend the service.”

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Posted 4 years ago

Thank you for your great review Alberto! Glad everything went smoothly and wishing you and your family all the health and happiness in your new home! I will pass on the kind words to Sarah - she is a doll!

Posted 4 years ago

“On time and friendly, helpful driver.”

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Posted 4 years ago

“great! thank you”

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Posted 4 years ago

“Everything was great. Driver was kind and even arrived early. My only constructive feedback was that I was surprised that they driver was not wearing a mask and gloves during Covid 19. Thank you for the great service.”

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Posted 4 years ago

“We were very happy with our delivery. They were prompt, kind, conscious of PPE during this Coronavirus nightmare and our dog, Comet, arrived calm and happy. Thank you.”

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Posted 4 years ago

“The driver was super sweet and you could tell she loved her job. She treated my puppy as if he were her own. I was extremely satisfied with the level of service.”

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Posted 4 years ago

“That was awesome, The driver was very careful, on time, and friendly, She called us as soon as she had the dog and gave us estimated arrival time. Thank you for the great experience.”

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Posted 4 years ago

“I loved the fact that my puppy was brought to my door. However the lady that brought her was not the best. I realize everyone is freaked out about the Corona Virus but it was if she just Thru the crate at us and ran Away. Something that definitely needs some work on. I had a mask on!!”

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Posted 4 years ago

Thanks for you review and sorry we didn't exceed your expectation. We are now required to have very strict Covid rules and must stay at least six feet away, which is so hard for us as we love being apart of this happy moment. We are trying our best to live in this Covid world and your review shows we need to keep doing better.

Posted 4 years ago

“Unfortunately, I didn’t get the name of the lady that delivered my puppy to me, but she was SO friendly. My puppy came to me stress-free and ready to play. I’m very thankful for the professionalism of the driver and the company.”

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Posted 4 years ago

“Great communication and right on time when they called telling me they were in their way. Our new puppy was in great health and happy!”

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Posted 4 years ago

“Shay was very professional and kind. She did a terrific job bringing Apollo to us”

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Posted 4 years ago

“Very food customer service and awesome family memories. Ty”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews