Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Tim it was a good experience meeting you and delivering my puppy on schedule with the updates on timeframe”

Starwood Pet Travel 5 star review on 31st January 2022

Helpful Report

(Tim Hohm) - Posted 2 years ago

“Good communication, courteous, and very kind to my new puppy!”

Helpful Report

(Sheila Clark Hawkins) - Posted 2 years ago

“My puppy was delivered on time by a very helpful woman. I was having a little problem opening the door up to get inside with Otis. She quickly gave a hand and helped. I would recommend My Pet Cab 100%. Thank you for getting Otis to his new home.”

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(Traci Brearley) - Posted 2 years ago

“He was friendly. Said last time he ate but didn’t give last time he used the bathroom. I felt like more info could have been given.”

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(Nick Knecht) - Posted 2 years ago

“Traci kept me very informed about Sasha’s (Chica)arrival …how she was doing..and (approximately)when she would arrive with her …she nailed it !!! Traci was very professional and we all could tell how much she loved getting Chica to her new home..thank you Traci 💚”

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(Traci Brearley) - Posted 2 years ago

“Our puppy was delivered and the man who delivered him was very nice and we could tell that he loved animals. He was wonderful Joe Zachary”

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(Tyler McGrew) - Posted 2 years ago

“My puppy Bandit arrived in good timing and the driver was great”

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(Valerie Foster) - Posted 2 years ago

“Perfectly done. Kind and wonderful with my new pup Comet. On-time. Excellent communication. Kept me informed on how my new puppy was doing. Helped get my new puppy into the house and settled and even took a few pics which she texted to me. Highly recommend.”

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(Kate Pehlivanov) - Posted 2 years ago

“Great communication!”

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(Kate Andres) - Posted 2 years ago

“Jeary Beaudette was very communicative and did a great job delivering our new puppy. We thank you for sending him!”

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(Jeary Beaudette) - Posted 2 years ago

“Anthony delivered our new puppy and he was wonderful! Thank you!”

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(Anthony Graci) - Posted 2 years ago

“Puppy arrived unharmed but I was very upset with how dirty she was when she arrived. I understand that travel is stressful for a puppy but it was the drivers responsibility to clean her up before she arrived. He told us that she had an accident in her crate and we should take a look at her leg then he left. There was poop caked into her fur on her back leg. It must’ve been there for a long while because it was dried out and hard. We had to cut her fur off in order to remove it.”

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(Rick McCarthy) - Posted 2 years ago

Thank you for your feedback. Our team reached out to address your concerns and has given your feedback to Puppy Spot to review travel protocols.

Posted 2 years ago

“great communication and very nice driver”

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(Mike Pettengill) - Posted 2 years ago

“They were very nice and helpful.”

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(Jason Rae) - Posted 2 years ago

“Everything about this experience was smooth and professional. VERY satisfied!”

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(Jason Rae) - Posted 2 years ago

“Dawn was terrific. Very enthusiastic and helpful when delivering my pet. It is obvious she has great compassion for other people’s pets!”

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(Dawn Wickman) - Posted 2 years ago

“Rick, our driver, brought our puppy up our driveway, holding the puppy in one arm & the carrier in the other . He had a great big smile at n his face & asked if we were waiting for this little guy. My husband beamed with joy in response & they all can in the house where Rick handed our puppy over to us. His smile was contagious, we were thrilled to see our little guy & Rick just added to the joy. Our puppy was clean, smelled wonderful, didn’t seem to need to be fed; he had been well cared for during his long trip to us. We chatted with Rick for a short time during which he talked about where he had been during the day & where he would stay the night. Whew!! His day was long too!! He took a pic of his “delivery” & was off to his next destination. We were/are so pleased with our experience. Thank you for our bundle of joy who was delivered with such care.”

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Posted 2 years ago

“Excellent! Josh took great care of our pupper!”

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(Josh Prezgay) - Posted 2 years ago

“Daisy was wonderful and kept us informed about our puppy from the airport to our home. She delivered right on time!”

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(Daisy Avitia) - Posted 2 years ago

“The dispatch and the driver, Danny, were fantastic with communication. It's always great when you're told what to expect/when and they nailed it. Couldn't have been any smoother.”

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(Danny Merlos) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews