Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent! Driver was friendly, showed up on time, stayed in touch, and wore a mask. Couldn’t be happier with how our new family member arrived to us!”

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Posted 4 years ago

“Arrived on time. Puppy was clean and I got to keep the crate.”

Starwood Pet Travel 5 star review on 24th December 2020

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Posted 4 years ago

“They were great about communicating and got our puppy to us safely and on time!”

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Posted 4 years ago

“Great communication and perfectly timed. Driver had great holiday sweater and nice person. Thank you !”

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Posted 4 years ago

“On time and my puppy was clean!”

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Posted 4 years ago

“Very Nice guy”

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Posted 4 years ago

“Friendly and professional. Our new pup was happy and healthy. Clearly well taken care of while with you. Thank you.”

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Posted 4 years ago

“Great - super friendly, communicative, and clean!”

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Posted 4 years ago

“The driver was so pleasant and knowledgeable about my dog. Great communication and on time delivery.”

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Posted 4 years ago

“Great experience.”

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Posted 4 years ago

“Good communication and on time!”

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Posted 4 years ago

“This has been a 5 star transaction I had my doubts however you proved me wrong I would do it again in a heartbeat thank you so much I love my dog”

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Posted 4 years ago

“Tim kept me informed of progress and was a delight when he dropped off my puppy.”

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Posted 4 years ago

“The team was great! Bob was great about staying in contact, giving updates and made himself available. Puppy arrived very happy and clean. The puppy nanny was lovely too! Thank you!”

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Posted 4 years ago

“They were amazing”

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Posted 4 years ago

“I was pleased with the promptness and communication but not attentive enough to the condition of the puppy. When my puppy arrived she was cold, shivering and wet. Her paws were like ice cycles. I feel if she was given appropriate review upon retrieving her from the airport her unfavorable condition could have been rectified.”

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Posted 4 years ago

“The driver was friendly and timely. The puppy arrived pretty beat, and had throw up on her. She also arrived very thirsty. Overall, we were happy to get our new puppy safe & sound.”

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Posted 4 years ago

“Rick was very nice and arrived on time with our puppy. He let us know when he left the airport and when we were his next stop. He also took pictures for us. A great experience overall. Thanks!”

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Posted 4 years ago

“Great communication, prompt service, happy pup!”

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Posted 4 years ago

“My Pet Cab was amazing. The driver kept in contact with me when there was a delay, and let me know a timeframe he would arrive at my house. This was a great experience for me, and I was very impressed with the communication from the driver.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews