Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The woman who dropped off my dog was on time and very nice. She also called ahead before arriving- which was helpful .”

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Posted 4 years ago

“Far beyond our expectations! 35 years air freight experience, my wife and I REFUSED to fly any dog! Contacted numerous companies who were either too busy, far to expensive (price gouging) or borderline scame. We did our homework and referred to MY PET CAB by a long standing www.ipata.org outfit. All we can say is WOW. We have owned dogs for 28 years, have 4 now, and treat them as our children. The communication by the company prior, during, and upon delivery, amazing. A GORGEOUS well appointed 44' RV arrived in our town 48 hours later. Our new 11 week old puppy did NOT want to leave the 2 driver's side. She was so happy with them she wanted to stay. They sent us constant updates/photos by Email and Text. Also, they had no other dogs scheduled, and rather than make us wait another week or so, gave our new sweet girl an exclusive ride home! By far an A+++ ground service that treats your dogs as if their own not as cargo! OUTSTANDING we will be referring My Pet Cab to dog rescues and others!”

Starwood Pet Travel 5 star review on 10th August 2020

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Posted 4 years ago

Wow! thanks for an Awesome review! Our RV teams are Amazing!

Posted 4 years ago

“A fantastic experience from start to finish. The driver’s were incredible and took very good care of our dog. He arrived when expected and was happy and energetic. The videos and comments along the way were much appreciated. I highly recommend this service!!! We couldn’t be happier.”

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Posted 4 years ago

“Very efficient and timely and respectful.”

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Posted 4 years ago

“Our puppy came to us covered in poop. It's understandable that during his travels he would go to the bathroom but it would have been nice for him to be cleaned before his arrival.”

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Posted 4 years ago

Thanks for the feedback. All puppies and travel crates are cleaned when they arrive at the airport and then we check them during transit to your house. Sometimes pets go to the bathroom after our last check, but we can ensure you that it would have been a recent accident and not something they traveled in long. We hope you are enjoying your new addition to your family and that your first weekend was great!!

Posted 4 years ago

“Went very smoothly. Driver was very nice and professional; he had no problem finding the apartment and it’s on a big complex. He was on time, arrived exactly 20 min after he said he would.”

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Posted 4 years ago

“Thank you for delivering my puppy safely and on time. I appreciate the phone call with the exact arrival time.”

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Posted 4 years ago

“I highly recommend this company. Great service, friendly drivers, pet lovers. Our dog traveled happily from CA to SC with stops along the way for walks and "business." I couldn't be happier with the service and extra affection for our large breed. I will never use another service after this experience. 10 stars!!”

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Posted 4 years ago

“The driver was excellent and very caring. Our little puppy arrived as scheduled and is now ingrained into our house within 24 hours. What a gem we received.”

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Posted 4 years ago

Thanks for the kind words! Puppies are precious gems for sure!

Posted 4 years ago

“Driver very courteous and prompt. We would definitely use again.”

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Posted 4 years ago

“Very friendly and prompt”

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Posted 4 years ago

“Fantastic experience!”

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Posted 4 years ago

“The delivery man was very nice. It was a great experience.”

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Posted 4 years ago

“The service was amazing! My dog came clean and quickly adapted to the home environment. The driver was kind and took photos of my dog and I unprompted and sent me them. I appreciate the quick and calm service.”

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Posted 4 years ago

Thanks for the kinds words! Our drivers treat the puppies as their own and I am glad we could help bring your new family member home.

Posted 4 years ago

“They made everything so easy! Very friendly and my new puppy is perfect!”

Starwood Pet Travel 5 star review on 9th August 2020

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Posted 4 years ago

Thanks for the great review and picture/video-It is awesome to see how quickly your pup as adapted to family life!

Posted 4 years ago

“Jerry was great!!! The service was perfect, thank you!!!”

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Posted 4 years ago

Thanks for the kin words! Jerry is awesome and treats every puppy as his own! I will pass your review on to Jerry right away!

Posted 4 years ago

“Prompt and accurate communication, friendly people. It was all good.”

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Posted 4 years ago

“Wonderful! She was so communicative and kind. She called me on the way down and kept me in the loop with her eta. We were so pleased! Please continue to hire people who truly care about the pups like our carrier today :)”

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Posted 4 years ago

Thankyou for the great review! We strive to be the best and our drivers treat every Puppy as if they were taking them to their home!

Posted 4 years ago

“June was wonderfully attentive and kind. I am so happy with my new pup and the service provided”

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Posted 4 years ago

Thanks for the kind words! June loves delivering fur babies!

Posted 4 years ago

“He was really great and helpful!!! My phone won’t record the stars but I give 5 full stars!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews