Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was superb and Sarah was brilliant and very patient too.”

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Posted 4 years ago

Thank you Robson! Sarah is amazing : ) We appreciate your trust and the time it took to work with us and write your kind review. All the best to you and your family!

Posted 4 years ago

“Great service. Kept us informed all the way from the airport to the delivery of our precious cargo... formerly known as Ryder now Grandpa. Very cordial and professional crew. Thank you.”

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Posted 4 years ago

“Our driver was excellent! He called us ahead of time and came one time! He made the experience as easy as could be! My children were outside waiting for their new fur ever friend and the driver really helped keep the excitement and happiness going!”

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Posted 4 years ago

“Very nice person and everything was perfect! They contacted me and kept me up to date on scheduled arrival. Couldn’t be more pleased!!”

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Posted 4 years ago

“Delivery was cordial, timely, and expedient. Combined with the air transport, my new puppy arrived on May 30 at 9:30 AM. The original estimate was for his arrival on June 3 at 1:40 PM. That's 4 days and more than four hours earlier than estimated. I'd say that is "Excellent" service.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Our puppy was delivered by Pet Cab in a very professional and clean manner. Jerry was so nice. He called to let us know he was on his way. Wonderful experience.”

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Posted 4 years ago

“Driver was friendly.”

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Posted 4 years ago

“She was very nice and caring with the transport of Dawson to us. Great service!!”

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Posted 4 years ago

“Our driver was friendly and wonderful! Thank you!!”

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Posted 4 years ago

“Very professional and kept us in the loop about delivery schedule”

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Posted 4 years ago

“After learning about a crazy travel scenario for my puppy that lasted more than 24 hours in multiple cars and a plane, My Pet Cab was wonderful. Kate was so nice, so reassuring and seemed genuinely excited for us to get our puppy (and for our puppy to get to us) after such a long journey.”

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Posted 4 years ago

We were really happy to be the last part of your puppy's journey to your house. Our team hopes nothing but love and tons of puppy kisses!!!!

Posted 4 years ago

“Got a confirmation call in the morning and the driver texted minutes before he arrived. Great service!”

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Posted 4 years ago

“Our driver delivered our new puppy safely and lovingly giving us updates on her arrival! Even gave us some puppy tips when she was dropped off!”

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Posted 4 years ago

“it was so great!”

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Posted 4 years ago

“I was a bit nervous about my new puppy Bella traveling from Missouri to NYC by herself. When she landed, I got a call from my driver right away and he gave me a time estimate! He called me right when Bella arrived to my apartment and had already cleaned our her crate. Overall a great experience!”

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Posted 4 years ago

“Excellent communication. Delivered our puppy exactly when promised and she was very comfortable.”

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Posted 4 years ago

“Driver was courteous and friendly. Puppy was a little messy and had to be given a bath. Not having done this before we're not sure if that was to be expected.”

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Posted 4 years ago

Sorry we were not able to earn a five-star review from you. As the transport company hired just to bring your new puppy from the NJ airport to your home, we try our best to clean each dog at the airport before making the final journey to your house. Some dogs go to the bathroom in their crates after this step and sadly arrive at you a little stinky from their journey. We hope you are enjoying your new family member!!

Posted 4 years ago

“The driver who delivered our puppy was courteous and prompt. He communicated pickup and transit timing, and followed protocol upon arrival. Thank you to My Pet Cab!”

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Posted 4 years ago

“I would recomend thank you”

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Posted 4 years ago

Thank you Julio! I hope you all are settling in well in Puerto Rico! Cheers!

Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews