Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great job on time friendly. Pet was clean everything explained well.”

Starwood Pet Travel 5 star review on 22nd April 2021

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Posted 3 years ago

“Neal came right to my building's door, ensured my pups was healthy and happy and made sure it was my pup”

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Posted 3 years ago

“Jeary was a godsend! He was ahead of schedule and handed us our baby girl Rowan with above and beyond care and concern. This service is amazing and I would recommend it to anyone looking to safely transport their pet”

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Posted 3 years ago

“Rachel was excellent in communication and timely delivery of Ashley our ShiTzu puppy 4/21/21”

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Posted 3 years ago

“Great service. Have already recommended to family and friends. Thanks so much! Brian Kelly”

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Posted 3 years ago

“I really liked her and everything about the my pet cab. thank you”

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Posted 3 years ago

“Excellent service! You could only improve your service if Daisy had a twin sister. Thank You”

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Posted 3 years ago

“Our driver Dean was great! He communicated throughout the trip and arrived on time. He also made sure to let us know how our puppy was doing and upon arrival, he cleaned and delivered our puppy in excellent condition. Dean exceeded our expectations!”

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Posted 3 years ago

“Excellent service, she was wonderful with our puppy and so pleasant to talk to. Thank you so much for excellent communication and for calling before arrival. 5 stars!!! 10 if we could!!! 🤣”

Starwood Pet Travel 5 star review on 20th April 2021

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Posted 3 years ago

“The driver was kind and helpful. He seemed to like the pups sincerely.”

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Posted 3 years ago

“Delivered the puppy right to my front door, safe and sound. Thank you!!!”

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Posted 3 years ago

“Dean was On time, & friendly. He took his time with our pup slowly allowing her to come out of the crate. He called us prior to his arrival so we were ready.”

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Posted 3 years ago

“Kim was friendly and great”

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Posted 3 years ago

“He was very nice. He explained all the procedures we had to follow once our puppy arrived. Overall amazing service!”

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Posted 3 years ago

“My experience with pet cab was phenomenal. My driver (I never got his name but phone number 2676326369) could not have been nicer and from our brief interaction I had full trust that he really cared about the puppies he was transporting. He gave a call about 1-2 hours before arrival, like I had hoped and arrived right near the beginning of the possible arrival window. Again, the driver could not have been nicer and I would highly recommend this service to anyone”

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Posted 3 years ago

“Our pet's caretaker did a great job to make sure our new puppy had adequate water (it even still had ice in it) and food and she arrived on time and was in good contact with us until our new puppy safely arrived.”

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Posted 3 years ago

“Rafael was great! He provided updates and an arrival time for my puppy Cooper and he was so nice. I was happy to meet him and grateful he took such good care of my puppy during transportation.”

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Posted 3 years ago

“Shannon was our driver and she was great about contacting us with her ETA, and then keeping us updated when she ended up behind schedule due to traffic. The only reason I didn’t give more stars is because she didn’t check my ID when arriving. Although I know she could tell we were all waiting for our puppy’s arrival, I still feel like she should have checked it and I was prepared for it too.”

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Posted 3 years ago

“They arrived on time. They were pleasant. The kennel was good and the puppy was happy”

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Posted 3 years ago

“I got a call while our boy was enroute, and the driver was incredibly friendly and informative, and appreciated how worried I'd be about our puppy. He delivered in the agreed time, cleaned everything up before handing it over to us, but made sure to hand us the puppy as the VERY first thing. He was considerate, professional, and friendly. I'm so grateful for his care of our boy Norman!”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews