Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shay was caring and professional. Contacted me right away and was prompt. Great job!”

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Posted 4 years ago

“The man who delivered our puppy was so warm and made it very exciting for my kids. I really appreciated that. He also had a Mickey Mouse mask which was amusing.”

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Posted 4 years ago

“Got all the information confirmed the day before, and the company provided phone numbers to call / text with questions. There was a flight delay, but the company called in advance to keep us updated and then the driver also called before arriving at our place. The driver was really nice and patient as we were trying to encourage our puppy to come out of the crate. Overall - it was a good experience.”

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Posted 4 years ago

“Great! My puppy was treated well, was very happy.”

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Posted 4 years ago

“No notification, when he did arrive,, asked for no id. Was very matter of fact. Didn’t seem to care.”

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Posted 4 years ago

“Daisy was wonderful she kept me informed even sent a pic to let me know she was safe. Thank you so much”

Starwood Pet Travel 5 star review on 9th November 2020

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Posted 4 years ago

“I was anxious about my puppy’s health and well being as he embarked on his long journey to SF from Indiana. My questions were answered with patience and kindness, and I was given a few updates on the arrival status of my puppy. It’s obvious the team loves puppies! Very grateful that you delivered my pup home safely.”

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Posted 4 years ago

“Jim, our My Pet Cab driver, was on time and safely delivered our puppy home. He was extremely kind and made sure Mabel felt comfortable at her new home before he left us. I would most definitely recommend My Pet Cab!”

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Posted 4 years ago

Congratulations- You were selected as of November Amazon gift card winner! A private message was sent with contact info. thanks

Posted 4 years ago

“Tim, the member who delivered us our puppy, was the best! He communicated so well, it made the process very seamless. Your company was excellent with the delivery of our new puppy, and we are very pleased with everything. Thank you so much!!”

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Posted 4 years ago

“The delivery of my puppy was flawless. The driver was very nice and helpful. Thank you so much I'm very happy.”

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Posted 4 years ago

“Great service and very pleasant!”

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Posted 4 years ago

“She Has very good customer service and she let me know early and asked me if I was available at that time for delivery!! Excellent service and good job 👏🙏”

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Posted 4 years ago

“The driver, Neal was very nice. And it was an excellent experience.”

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Posted 4 years ago

“Jeff D. was great. He kept me updated on his arrival which helped calm my nerves on a very exciting day!! Thanks Jeff!”

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Posted 4 years ago

“The driver Jerry was really great. He kept me informed of his arrival status and was really wonderful throughout the entire process. Thanks so much for delivering love to my home.”

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Posted 4 years ago

“Was friendly and delivered when promised”

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Posted 4 years ago

“They were great. They safely and comfortably transported my 2 cats from Los Angeles to Florida. Ok”

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Posted 4 years ago

“Very pleasant and on time”

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Posted 4 years ago

“An extremely personal service at every step of the way, our two cats arrived seemingly extremely relaxed - which made the transition to their new home that much easier. We loved getting videos daily, which in turn made our wait for their arrival that much easier.”

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Posted 4 years ago

“We were blown away by the service from Jim and the transport team. We were coordinating a very challenging move from FL to HI with two dogs, during a pandemic. Not only did we have to minimize interactions with people, but we had to accommodate ever-changing conditions. Jim was extremely understanding and accommodating. At the end of all of this, our biggest concern was moving our dogs from FL to Los Angeles, and it honestly turned out to be the easiest part, and the most heartwarming! The driving teams truly pampered our dogs, kept us updated, and made our boys feel loved. When they met us in Los Angeles days later, our boys were happy, energetic, and well-rested. We can't recommend the services provided by Jim and his team enough! We were truly thrilled and recommend MyPetCab to everyone who has four-legged family members! *We utilized services from the Jacksonville Hub to the Los Angeles Hub. Considering the circumstances within the pandemic, we had to make our own arrangements for pet flights from LA to Honolulu. However, in hindsight, if timing had worked, we would have been very happy to use MyPetCabs partnership services for this portion as well!”

Starwood Pet Travel 5 star review on 6th November 2020

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews