Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pet cab process was incredible. It appeared to be a team effort and everyone I dealt with was courteous,, caring, thoughtful and professional. Communication was excellent. Thank you.”

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Posted 4 years ago

“Excellent and friendly service. Communicated arrival time and were well within their window.”

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Posted 4 years ago

“This service was wonderful! They called the day before to confirm the plans with me. Then the day of, the driver called to say he was 15 minutes away and arrived right on time. He was extremely friendly and made sure he told me about all the attached paperwork. I was very pleased with this service!!!”

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Posted 4 years ago

“You did an excellent job very kind and compassionate towards my baby thank you very much”

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Posted 4 years ago

“Very nice and smooth delivery. The driver called after the puppy was picked up and gave us the estimated arrival time. Thank you for delivering our puppy!”

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Posted 4 years ago

“Good communication and on time relative to expectations.”

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Posted 4 years ago

“The couple who brought my gorgeous puppy couldn't have been nicer, and made sure he had a comfortable journey and the handover went perfectly - thank you!”

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Posted 4 years ago

“Good timely transportation of precious cargo. Nothing extraordinary and no tracking tech, but service provided as advertised.”

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Posted 4 years ago

“service was great. They called 20 minutes out and were very friendly. Our dog soiled himself on the flight here and the people stopped to wash him. Highly recommend this service.”

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Posted 4 years ago

“Kirsty Hewitt was very helpful in managing the paperwork and itineraries for my cats. She was v thorough and communicated with the vet and airlines as time led up to the cats' move. As well, Nicky West on the UK side picked up where Kirsty left off and helped bring my cats to their new home safe and sound. Thank you both for the work and care you gave me and my pets!”

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Posted 4 years ago

Hi Monica - Thank you for your great review! Kirsty and Nicky are both wonderful and professional - we are glad you were happy with their service and that the cats made it to the UK safe and sound. Cheers! Starwood Animal Transport

Posted 4 years ago

“She had kennel couch and a parasite. I’m EXTREMELY disappointed in the quality of the delivery.”

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Posted 4 years ago

I am so sorry your pet had kennel cough and a parasite. As the transport company who just handled the delivery from the airport to your house, we will make sure to alert the company who hired us for the last mile drive. Sadly we only had Dawn in our care for a couple of hours and our driver never saw any medical issues that required us to transport her to a vet instead of your house. Please let us know if there is anything else we can do.

Posted 4 years ago

“Tracy was kind and efficient. Very friendly and wore face protection. Great experience.”

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Posted 4 years ago

“I transported my kitty from Md to An.I couldn't be more pleased with the service.Starwood really cares about your pets.Everything went smoothly and was handled with great care and professionalism.My kitty wasn't the least bit stressed and was well cared for.I can't thank Brett and Ryan enough for everything.Ryan is very sweet.I was kept informed of everything through the whole process.A big thumbs up to Sherwood and staff”

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Posted 4 years ago

Thank you Joan for your kind word in your review! We are thrilled you and Willow made it to Alaska! I know it was tough during Covid-19. We hope you enjoy the beautiful wilderness and you and Willow enjoy your new home! Thank you again - Starwood Animal Transport

Posted 4 years ago

“Driver Jerry was very friendly and caring with our puppy!!”

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Posted 4 years ago

“The Starwood team were excellent, we were very nervous sending the girls on their first international trip but they arrived happy and healthy. The help they gave us with paperwork and Vet Issues was always right to the point and clear to understand. We will definitely be working with them again for our next move.”

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Posted 4 years ago

“Awesome job. Thankyou”

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Posted 4 years ago

“Called ahead of time with estimated ETA, out puppy arrived safely and calm. Driver was courteous and friendly. Pleased with service.”

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Posted 4 years ago

“The driver was very polite and respectful. Thank you for dropping off our new fur baby.”

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Posted 4 years ago

“Punctual, efficient, and well-organized.”

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Posted 4 years ago

“My goldendoodle puppy came home from her long journey relaxed and calm which made me feel better as a new puppy owner. Because I’m brand new to purchasing a dog, I was curious, albeit a little nervous, for how she would come home to me in NY from IN. Would she be very stressed and uncomfortable? Luckily the experience turned out to be very much the opposite and I’m very happy with the service provided.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews