Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All was great! Dog arrived happy and early!”

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Posted 4 years ago

“He deliver right to my door. I didn’t get his text but I was told he would call. But all went very well.”

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Posted 4 years ago

“Ahead of schedule with great service!”

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Posted 4 years ago

“Very nice guys that dropped off my puppy. Right in time.”

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Posted 4 years ago

“Great communication and safe delivery of our new puppy.”

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Posted 4 years ago

“Thank you, thank you, thank you! I cannot tell you how much I appreciate your help in getting my dog from Kansas to Hawaii! COVID-19 has caused so many flight restrictions and cancellations but military families still need to take their furry babies with them when they move. While my military friends were scrambling to drive across the country to take their dogs to different airports, I was able to relax and let Starwood Animal Transport do the work for me. Due to weather restrictions and flight cancellations, it took pet transporters at 3 locations to receive my dog and get her to the next step of her journey. My coordinator, Ryan, worked tirelessly to make sure that every step of my dog’s 3-day travel went well and she kept me updated with pictures. I highly recommend Starwood Animal Transport and will definitely use them again!”

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Posted 4 years ago

Hi Lori! Thank you so much for writing such a powerful review. It is hard to imagine how complicated a move can be until an unexpected change happens! We are grateful for you, Daisy and your flexibility and grace throughout the process. I hope your flight out in July is safe and you and Daisy pup have a joyous reunion! Thanks again! Ryan & Starwood Animal Transport

Posted 4 years ago

“Very pleased with the young girl who delivered him. Everything was fine.”

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Posted 4 years ago

“VERY friendly staff. Happy Pup in a clean crate successfully delivered. Feel awful about not having cash to tip them.”

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Posted 4 years ago

“Piper was fantastic! She was on time, had a positive attitude and great customer service! Thanks, Piper for delivering our puppy safe and sound!”

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Posted 4 years ago

“very nice service. Good communciation”

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Posted 4 years ago

“The gentleman who delivered Braxton was courteous and considerate. My concern is centered on the fact that Braxton arrived in Fairfield, N.J. at about 11:21 a.m.. This is about 90 miles from my home. He did not arrive till 09:00 p.m.. I personally feel more drivers should have transported the pups to shorten the transport time. I have to bath Braxton when he arrived because of feces matted in his hair in multiple areas. Please consider how you can shorten transport times for these puppies. Thank you.”

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Posted 4 years ago

“Gina was awesome!! So friendly and called a few times to let me know when she would be here. She also sent pictures of our first family photo with the pup! I also loved that she told me about how much I’d love the pup already and how amazing this breed was! Made the experience feel more secure knowing our pup was in such good hands with Gina and her team!! Thank you!!!”

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Posted 4 years ago

“Great service! Very pleased.”

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Posted 4 years ago

“Very prompt, communicative, friendly, animal loving.”

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Posted 4 years ago

“Polite and professional.”

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Posted 4 years ago

“Very friendly driver, provided update of ETA on the way and helped with the crate at drop off. Thanks!”

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Posted 4 years ago

“excellent and would highly recommend!”

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Posted 4 years ago

“I was contacted by My Pet Cab on the morning my puppy was to arrive. They told me Lisa would call me as she was delivering my puppy. She called and let me know when she would arrive. When she got to our house, she was very warm and caring. I felt like she truly enjoyed her job. I didn't feel rushed. She was very patient and let me take my time as I took our puppy out of the crate. Thank you Lisa!!!”

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Posted 4 years ago

“Rick and Jason were very uncaring. Truly in it for just the money. They admitted she was never let out of her crate even at the airport. She was put way back in the storage area of their car. She came to me hot, dehydrated, and covered with feces.”

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Posted 4 years ago

We are so sorry to hear this was your experience. This has been raised to the highest level in our company and one of our managers will be in touch with you after they speak with the drivers. Thank you so much for letting us know this was your experience and we will work hard to make sure this doesn't happen to anyone else.

Posted 4 years ago

“Jerry was amazing! Super nice and you can tell that he really does care for the pets he is transporting! Top notch service!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews