Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver who delivered our puppy was very friendly, and courteous. Our delivery window was between 1:00 pm and 4:00 pm. Our driver called at approx. 1:10 pm and advised he would arrive between 1:45 and 2:15, depending on traffic. He arrived at about 2:00 and made sure I had the proper identification. Our puppy arrived happy and playful. Our driver asked if we had any questions or concerns. Overall we were very happy with the delivery of our puppy.”

Helpful Report

(Michael Roper) - Posted 2 years ago

“i was pleased. no time spent explaining the crate workings”

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(Guadalupe Martinez) - Posted 2 years ago

“Josh was very friendly and efficient.”

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(Josh Peterson) - Posted 2 years ago

“On time . Professional yet very personable.”

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(Rafael Rodriguez) - Posted 2 years ago

“Great experience. Amanda kept me informed throughout the whole trip and delivered my puppy safely. Thank you!”

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(Amanda Lugo) - Posted 2 years ago

“The driver and escort were awesome They kept me in the loop the whole way. They trated my puppy with such care and compassion.”

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(Ray Gagne) - Posted 2 years ago

“We ran into car troubles going to pickup the puppy, My Pet Cab came to the rescue and delivered my puppy to me. Great service.”

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(Jeannine) - Posted 2 years ago

“Kate was super friendly, and was super awesome for taking such great care of or lil one, "Moka" aka Holly"”

Starwood Pet Travel 5 star review on 25th April 2022

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(Kate Pehlivanov) - Posted 2 years ago

“Jamie, who was the woman who took care of our puppy and drove her to our home, was absolutely phenomenal!!”

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(Jamie Reyes) - Posted 2 years ago

“Very good communication, delivered as promised at the correct time”

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(Calvin Conner) - Posted 2 years ago

“Amazing service. I would highly recommend.”

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(Jamie Reyes) - Posted 2 years ago

“Adrian kept me informed of his ETA, and arrived promptly as expected delivering my puppy Gabriella, safe and sound!”

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(Adrian Knapp) - Posted 2 years ago

“She arrived ahead of time and was extremely conscience.”

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(Kate Pehlivanov) - Posted 2 years ago

“They arrived within the time frame they gave us for delivery. The driver was very nice, treated our new puppy with care and delivered her safe and sound. She was in very good hands. We couldn't be more satisfied with the whole experience. Thank you Pet Cab!”

Starwood Pet Travel 5 star review on 24th April 2022

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(Andrew Panik) - Posted 2 years ago

“My puppy was excited to meet me.”

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(Manny Arellano) - Posted 2 years ago

“I could not believe how perfect this experience was. My driver (Alex) was SO great and delivered my puppy safe and happy. 10 stars!”

Starwood Pet Travel 5 star review on 23rd April 2022

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(Alex Parma) - Posted 2 years ago

“I was expecting a vehicle as pictured online, but a station wagon blaring loud music pulled up instead. The dog was absolute filled and had to be bathed immediately. I wouldn’t recommend this company to anyone who loves their pet.”

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(Carol McCormick) - Posted 2 years ago

“Travis was very friendly and courteous. He also arrived right on time. Also , our puppy was safe , healthy and happy .”

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(Tyler McGrew) - Posted 2 years ago

“Manny was excellent very kind we appreciate your services thank you”

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(Manny Arellano) - Posted 2 years ago

“The currier called about 20 minutes prior to delivery to alert me she was coming soon. The transfer was quick. I had my puppy in no time!”

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(Rudy Ceballos) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews