Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast service and delivered everything that was promised”

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Posted 4 years ago

“Good support”

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Posted 4 years ago

“Pet transporter was attentive and friendly. Thank you for bring our new family member home!!!”

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Posted 4 years ago

“Quick, polite, arrived at expected time based on advance notice.”

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Posted 4 years ago

“Communication with PetCab was superb. We knew exactly when to expect our new puppy. Thank you!!!”

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Posted 4 years ago

“I received notification of the pup's arrival in a timely manner. The driver was so friendly and excited to share in the moment our pup arrived home!”

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Posted 4 years ago

“Friendly, supportive, kept me up to date on eta”

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Posted 4 years ago

“Everything was as expected I was very pleased with the door-to-door service I would highly recommend The pet transportation services”

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Posted 4 years ago

“Shipping the pets during a pandemic was no smooth process as you might imagine, there were a number of problems, none of which were foreseeable. However Starwood Animal Transport remained calm and worked through it all, we go there in the end! Everyone we dealt with was kind and professional, they seemed to understand that putting your pets on a plane is a big worry for most owners. Our pets arrived safe and sound and I’d definitely recommend! It’s also worth mentioning that they were significantly more affordable than some other companies I was quoted for.”

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Posted 4 years ago

Thank you so much for your review of our team! Crumpet & Abby are so sweet - we love the pictures! I hope you all are doing well in the UK. All the best, Starwood Animal Transport

Posted 4 years ago

“I was absolutely terrified at the idea of shipping my husky inside a kennel in an intercontinental flight over 3 countries and 3 days, but my fears stopped the day he left, when I received the first of many pictures and I knew he was fine. My family and I could not believe how he arrived in such a good mood, as if nothing happened. He was not stressed, he was not whining, he was not acting weird in any way. He was as normal as if we had never been separated. All the staff I interacted with (either on the phone or in person) was really nice. They actually really love animals. I thought the service was extremely expensive, but it was also impeccable: you really get what you pay for!”

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Posted 4 years ago

“My puppy/Chase was delivered before time told. He was happy and beautiful. Thank you pet cab.”

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Posted 4 years ago

“Terrific service. Kind driver, on time, called before arriving.”

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Posted 4 years ago

“Unfortunately I don’t recall the name of the lovely, young woman who transported Carol (Kacy, now). However, she was timely, caring and very kind. I wish she could have stayed longer but she kept her distance and we were both wearing masks as mandated by the state of CA. Our puppy arrived clean, happy and with a round tummy due to having been fed and given water. She was in very good shape. Rested and ready to play.”

Starwood Pet Travel 5 star review on 10th July 2020

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Posted 4 years ago

“My relocation to Germany had been hindered multiple times by the impact of COVID19 and travel delays and limitations. I had given up on being able to relocate with my dogs Moose and Watney and was making alternative arrangements for them until I came across an ad for Starwood Animal Transport. Starwood has a team of compassionate people that helped walk me through every step of the way, making last minute adjustments when there was an issue with the timely return of my endorsed international health certificates. Moose, Watney and I are so grateful to Sarah (our relocation coordinator), Steve (in Chicago) and Bjorn and AnnaMaria (on the German side) for getting my doggos to their new home. Forever grateful!🐾❤️”

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Posted 4 years ago

“Our cab was very sweet and was super upbeat and happy when delivery our puppy. She even volunteered to take a pic of us together with the puppy and send it to us. Great service! Expensive puppy :)”

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Posted 4 years ago

“Our puppy arrived safely, she was relaxed in her travel crate and punctual. Thank you.”

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Posted 4 years ago

“Ray was punctual, communicative and kind. He even took pics of us. Great experience.”

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Posted 4 years ago

“I thought the transport was excellent and arrival was right on time. Thank you very much. The puppy had his first visit to our vet and tickled everyone with his personality.”

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Posted 4 years ago

“They were on time and very friendly people.”

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Posted 4 years ago

“Called in advance. Arrived on time.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews