Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a great service!!!!”

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Posted 4 years ago

“The only problem I had was waiting for a phone call and I was expecting her at 12:30 nobody called and didn't get here till 2 or 2:30 I was a little worried. Other than that it was great, He was very very nice, he had a busy day. But just call.. Really I would have given you fives all the way across if someone had called me ,then I would know what was going on.”

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Posted 4 years ago

Thanks for the feedback! It looks like the request for review was sent in error. We did not actually do your Puppy delivery based on your location. I will ensure Puppy Spot gets your feedback regarding the communication piece. At MyPetCab we call the night before with a shortened delivery window to help you plan your day. Congratulations on your new family member !

Posted 4 years ago

“My puppy was delivered right on time. All the paperwork was in place. Puppy was in good shape and the delivery person, Daisy, was delightful and helpful.”

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Posted 4 years ago

“Kate was wonderful and very responsive!”

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Posted 4 years ago

“The driver let us know when he was close to our house. Met us with instructions and was very friendly.”

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Posted 4 years ago

“I was very pleased with My Pet Cab and their delivery of our new family member. Rate is “very good”. Thank you.”

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Posted 4 years ago

“They were very friendly!”

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Posted 4 years ago

Awesome video !!! We love to see that tell tale sign of excitement as the tail wagged the whole time! Congratulations on your new family member!!

Posted 4 years ago

“The transport was timely and communicated the process well. The ladies were so kind and gentle and great with my kids! Thank you 😊”

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Posted 4 years ago

“Delivered my puppy in good shape and was clear about ETA”

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Posted 4 years ago

“We had a wonderful experience having our two large dogs transported from Brooklyn, NY to Berkeley, CA. Jim, the coordinator, kept us up to date on everything, and every six hours or so, we'd receive messages and videos from the transporters about our dogs. From the videos, we could immediately see that the dogs were so calm and happy! The transport wound up being quite fast and they were early (we weren't in CA yet!) and they happily kept watch over the dogs until we arrived. I could immediately tell once the dogs got home that they had a great trip because they were super calm and happy. I'd recommend My Pet Cab to anyone!”

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Posted 4 years ago

Thanks for a fantastic review! Our RV & team bring ground travel to a whole new level of comfort for our furry friends!!!

Posted 4 years ago

“The driver was very professional and delivered our beautiful puppy home safely.”

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Posted 4 years ago

“Thank you for brining my furry baby home safely and happily. Exceptional communication helped us plan for her arrival.”

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Posted 4 years ago

“Called ahead to give me an update on arrival time. Delivered my puppy safely. Couldn’t ask for more.”

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Posted 4 years ago

“Tim was great at keeping us updated on the delivery. He was very polite and courteous on delivery.”

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Posted 4 years ago

“It was great and on time!”

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Posted 4 years ago

“Jason was Excellent!”

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Posted 4 years ago

“Amazing experience!”

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Posted 4 years ago

“Our little puppy arrived in good health and on time as promised.”

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Posted 4 years ago

“Our experience was perfect. Our Bernedoodle left Ohio in the morning and arrived at our California home a few hours later in great spirits. I would highly recommend this service...”

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Posted 4 years ago

“Driver communicated in timely fashion. Was very friendly upon arrival. Felt very trustworthy”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews