Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Michael was so kind to let us know when he would arrive so we could be ready and waiting for the arrival of our new puppy. She was clean and ready for us.”

Helpful Report

(Michael Roper) - Posted 2 years ago

“The service was beyond my expectations. I was kept informed by the driver (Ray) about ETA. Arrived even earlier than expected which was actually perfect! Our puppy was clean and happy. He was in great hands that day!!!!”

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(Ray Gagne) - Posted 2 years ago

“I rated your service 5 very good. Connor arrived exactly when you promised. Thank you for your excellent service! Lise Haupt Dennis Berlin I tried to add a picture but was unable to do so.”

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(Guadalupe Martinez) - Posted 2 years ago

“Patricia was on time and kept me posted all along. Patricia was helpful in bringing Bonnie inside. She was nice and kind.”

Starwood Pet Travel 5 star review on 14th April 2022

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(Patricia Pera) - Posted 2 years ago

“She was very friendly and helpful when delivering my buddy. Kept us informed the whole way”

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(Patricia Pera) - Posted 2 years ago

“This was my first time having a puppy delivered via The Pet Cab and I must say it was a pleasant experience. They kept in constant communication from the time they received my puppy, to relaying when they are in traffic to being outside of my house. My puppy had already eaten, had water and went to the bathroom prior to arriving to me. He came with everything I was supposed to receive and he actually arrived earlier than expected time wise.”

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(Guadalupe Martinez) - Posted 2 years ago

“My pet cab driver and delivery person was fantastic! She constantly kept me updated, treated my puppy with love, and was great with me on the drop off. Timely, friendly, and perfect way to receive my beautiful puppy.”

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(Jeannine Dugan) - Posted 2 years ago

“I was very happy with the call on Friday. She went over everything and was very helpful. On the day of the delivery, Henry called and gave an accurate time he would be there. He arrived on time, and our new puppy was safe and happy. The delivery took 8 days from the time the arrangements were made. I believe that was due to the company I ordered from, not you.”

Helpful Report

(Henry) - Posted 2 years ago

Thanks for a great review! We take over from the company you ordered your pup from and handle the last mile delivery aspect of your puppy's journey to their new home. We took great care of your pup for the few hours it took to get from the regional airport to your home. As you stated in your review the time frame of 8 days would be something to touch base with the company where you purchased your puppy. Congrats on the new family member!

Posted 2 years ago

“We were so very impressed with how the delivery of our pet was handled through Pet Cab. The driver Alex was very kind, friendly, caring, and showed a lot of love toward our pet. The delivery was made within the time frame provided and could not have asked for a better experience. I would definitely recommend Pet Cab and Alex for anyone needing to have a pet delivered. Thank you, Gary and Rebecca Hite”

Starwood Pet Travel 5 star review on 8th April 2022

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(Alex) - Posted 2 years ago

“Carol was great. She arrived within the expected timeframe, and my puppy was in great shape, physically and emotionally. My sincere thanks to Carol and to My Pet Cab.”

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(Carol) - Posted 2 years ago

“They were so communicative and let me know every step of the way where my little one was.”

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(Leslie Rowen) - Posted 2 years ago

“Great communication from start to finish. You can tell they care about the animals and create a safe, comfortable environment for them. My pet showed no signs of stress or anxiety when he arrived. All around positive experience.”

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(Jason) - Posted 2 years ago

“They did a wonderful job!!!!”

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(Jesse Rodriguez) - Posted 2 years ago

“Great! Communication fromTim was excellent. Timing perfect. Our Pup is a dream come true.”

Starwood Pet Travel 5 star review on 7th April 2022

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(Tim Hohm) - Posted 2 years ago

“It was great ! Right on time”

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(Henry) - Posted 2 years ago

“I used my Pet Cab as my US agent on the ground in LA, California, when relocating my pet cat from London to LA, and I am so glad I did. They were reassuring even a week before I left, giving a personal touch on text messages, and agreeing to a drop of place for the day of arrival. On the day of arrival, they kept me up to date as soon as I landed, and had my cat with me just as I pulled up at my hotel (less than 90 mins from landing) Julie and Susanna were amazing! Thank again, were highly recommend for any pet owner reloating to the US as they take the stress out of the transfer :)”

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Posted 2 years ago

“Professional and polite”

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(Mike Pettengill) - Posted 2 years ago

“This person does a great job of taking care of my puppy she was awesome. Thank Tracie for me please”

Starwood Pet Travel 5 star review on 2nd April 2022

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(Traci Brearley) - Posted 2 years ago

“This was the best experience ever.Mike was great. I love my puppy. He is happy and healthy. Thank you”

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(Mike Pettengill) - Posted 2 years ago

“They are very good at communication updates, they arrived on time and assisted with getting my puppy in my house. The puppy was a little stubborn!! The driver was very attentive patient and just a really nice guy, I believe his name was Manuel (?).”

Helpful Report

(Manuel Arellano) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews