Starwood Pet Travel Reviews

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were so nice! Tim was great!! Thanks!”

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Posted 4 years ago

“Our delivery was great! We were called twice to get an update about our puppy’s delivery. Friendly, on time, and super kind people 🙂. We got a same day delivery.”

Starwood Pet Travel 5 star review on 2nd September 2020

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Posted 4 years ago

“Incredibly friendly. Called to let me know their approximate time of arrival and were prompt. When they arrived they were so friendly and happy for us. Thank you!”

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Posted 4 years ago

“Very good service. Kept me informed since the puppy arrived at the airport and then before puppy arrived home. Very friendly”

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Posted 4 years ago

“The driver was extremely personable and kept me updated from the minute he picked up our puppy to the moment our puppy was in our arms. We were very pleased with the experience.”

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Posted 4 years ago

“The entire experience was great and spot-less. My Pet Cab called me a day in advance. Then again on the day of delivery with updated delivery window when the puppy arrived at airport. Then the driver, Jim, called me when he was 45 min away. I couldn't have expected a better experience. And Jim was great - courteous, jolly and timely.”

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Posted 4 years ago

“The gentleman that delivered our puppy was extremely friendly and kind to the dogs. He called ahead and provided us an accurate time of his arrival.”

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Posted 4 years ago

“Communication was great and Jan delivered our precious new pup with a smile. We saw that smile under her mask :)”

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Posted 4 years ago

“Fabulous experience, the driver was extremely friendly. What a great way to bring our new puppy home, thank you.”

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Posted 4 years ago

“Good communication”

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Posted 4 years ago

“All persons we interacted with were efficient, knowledgeable and pleasant.”

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Posted 4 years ago

“Our driver was nice, professional and kept us well informed of her timing. The communication with pet cab was excellent. The puppy arrived healthy and alert. He had peed in his crate and was wet on arrival, but maybe that happened en route from airport to house?”

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Posted 4 years ago

Hi ,thanks for a great review! We do a thorough cleaning at the airport including emptying out the travel kennel and adding pads. We also ensure that lots of water is presented once they land to keep your new family member fully hydrated. Sometimes this means they do end up going again along the way to their new home. Congratulations on your new addition !

Posted 4 years ago

“Fabulous and l\kind to my pet”

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Posted 4 years ago

“I am very happy with your service. Thank you for bringing my pet home safely.”

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Posted 4 years ago

“The driver, Mr. Tim was courteous and respectful. As we were walking up to meet our new baby, Mr. Tim was giving him lots of attention! Our puppy, Sami arrived happy, clean and ready to play. His carrier was clean as well. I spoke with a few representatives from My Pet Cab, they were all helpful and knowledgeable.”

Starwood Pet Travel 5 star review on 30th August 2020

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Posted 4 years ago

“Very good communication. Gary, our driver, was extremely professional and courteous! Our puppy was sweet and happy from the minute she arrived, showing me how well she was taken care of in transport.”

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Posted 4 years ago

“I am so appreciative of how communicative Bob and Gary were once my puppy's flight was booked. They did a wonderful job delivering Noodle in a timely manner. She was safe and clean and didn't seem like anything had gone wrong. Thank you, both!”

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Posted 4 years ago

“Great communication and on time arrival. These are good people. Thanks!”

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Posted 4 years ago

“Very responsive and the driver is very nice . He took good care of our puppy during transportation. I would definitely recommend their service to others and I would definitely use their service again!”

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Posted 4 years ago

“Our puppy was clean, his carrier was clean and the puppy arrived in good health!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews