Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery crew was very professional and helpful. They maintained adequate social distancing protocol.”

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Posted 4 years ago

“Ray was excellent. He called before to let us know he was on the way and he was very gentle with our new pup!”

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Posted 4 years ago

“Great service!!! Very happy!”

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Posted 4 years ago

“Cab arrived on time. Driver was very pleasant. Very convenient and positive experience.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“We were very happy with transportation. I couldn’t see anything I disagree with”

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Posted 4 years ago

“Really outstanding service. The two drivers were incredibly friendly, communicative, and got my puppy to me safely.”

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Posted 4 years ago

“Very friendly and pleasant especially since my phone was not working for some strange reason. Got here anyway!”

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Posted 4 years ago

“Fast service and very friendly driver.”

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Posted 4 years ago

“The entire experience was very thorough and reassuring. Our agent was quick to respond to every question to make sure for the safest journey for our pet. Sparta arrived back to us safe and soundly all thanks to this transport system.”

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Posted 4 years ago

Thank you Yoon! I am so happy you and your family and sweet Sparta made it safely to Korea. I know in London it was a frustrating having to wait those extra days but we thank you very much for your patience and also for sending such a kind review. Wishing you guys all the best in happiness and health! -Ryan & Starwood Animal Transport

Posted 4 years ago

“I appreciated the heads up call in the am to let me know she would arrive between 3pm and 6pm. At 5:45pm I called because I still had not heard from the driver, so I left a message. I got a call back within 5 min explaining due to all the protests he was running behind. He was scheduled to drop of to a different address only 3 blocks from me in the next 15 min so I ran over to that address to meet them other wise it would have been probably another hr or more till they came to my address (due to the directions the driver was given and the protesting issues). I got there just a few min before the driver and I must say he was so nice and very sweet and funny. Someone with a great personality like that is important to have at a moment when the client is so excited to meet there new family member. So job well done!!!!!”

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Posted 4 years ago

Thanks so much for your kind words and understanding of how driving was a little more difficult that day than normal. Our drivers are the heart of our company and we are so blessed to have drivers who care so deeply for the pets they get to transport.

Posted 4 years ago

“The driver was on time and professional. My puppy arrived happy with food and water available. I was extremely happy with their services!”

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Posted 4 years ago

“These are very stressful times, not to mention the stress of moving from the mainland to Maui and Ryan, Neil and Lenny were pivotal in getting my two dogs safely to Maui. I could not have done this without this wonderful company. Ryan did an outstanding job with coordination, followup/communication, getting the right crates ordered and schedule changes due to Covid-19. She took calls from me 7/24 to answer all of my questions and proactively/creatively helped to figure out any roadblocks that occurred. Her expertise, professionalism and thoughtfulness made everything so much easier. Neil picked the dogs up from the Hotel and transported them to LAX. He sent pictures and communicated via text that my dogs were okay and on the flight to Honolulu; relieving some of my stress and anxiety. Lenny also sent pictures/videos and texts letting me know the dogs made it safely and were okay. In addition, Lenny took such good care of the dogs by cleaning them up due to their accidents during the flight from LA and walking them. He even made water bowls for them that held enough water and didn't spill easily. Lenny got them to the air cargo company on time and let me know that they boarded safely and were on schedule to Maui. This group of coordinators and handlers are awesome! Each one of them treated my dogs and I like we were family. They even went the extra mile to call me after I got to my new home to make sure everything was alright; not caring about the time difference, which made it very late for them. I can't say enough nice things about this unique company. They stick with you from beginning to end, relieving all of the stress and anxiety that comes with a big life changing move with animals. Thank you Starwood Animal Transport Limited for a job/service well done! Sincerely, Mark Humphries”

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Posted 4 years ago

Hi Mark - Wow! Thank you so very much for your kind words and sharing your experience! You have to be my #1 client - I feel like I know you well and would trust you with my pups - although you may only like the Weim - others are crazy! Again, thank you very much and I will share this review with our team and Lenny and Neil if they haven't already seen it! I hope you guys are well and quarantine is almost over for you all! All the best to you! - Ryan & Starwood Animal Transport Team

Posted 4 years ago

“My puppy was well taken care of.”

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Posted 4 years ago

“Driver arrived at the time specified despite a heavy thunderstorm shortly before her arrival. She was courteous and professional.”

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Posted 4 years ago

“Very nice delivery staff”

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Posted 4 years ago

“Thank you my pet cab, my puppy arrived happy and safe!”

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Posted 4 years ago

“Very friendly and kept me in the loop every step of the way.”

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Posted 4 years ago

“Great experience Very professional”

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Posted 4 years ago

“Stayed connected with us during the travel and pre-travel arrangements. Delivery was on-time and our puppy seemed to be in good shape and well taken care of.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews