Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Smooth and excellent communication.”

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Posted 3 years ago

“I paid for the puppy to be transported by a person on board the plane, but I am very dissatisfied with the puppy being transported to the cargo area.”

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Posted 3 years ago

“Nancy was excellent. She communicated before, during and after Chanel’s journey to her forever home.”

Starwood Pet Travel 5 star review on 1st November 2021

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Posted 3 years ago

“Pet Cab was nice enough, but she was in and out in about 45 seconds, indicating that she had four other pets in her car. She also told me that Holly had an accident and she tried to clean her up the best she could, but Holly did smell a little bit and she did have some green discharge from her vagina the next two days because she probably sat in her feces a bit.”

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Posted 3 years ago

“Great experience. Courteous, Pleasant and knowledgeable driver. Seems he takes his job serious and enjoys it. Thank you very much”

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Posted 3 years ago

“Very satisfied with the delivery. He was very polite & professional. Thanks again for getting Mikie home safe.”

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Posted 3 years ago

“She was wonderful and cleaned up our new fur baby after transit. She kept in contact and updated me with timing. A+”

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Posted 3 years ago

“Good call ahead notice with estimated delivery time. Upon arrival Puppy was happy and content ( after long day of both air and road travel). A lot of very caring professionalism went into this process. I am deeply impressed and hope that I do as good a job of caring for this little guy as Susan did.”

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Posted 3 years ago

“Georgie was professional, friendly, kind and caring. He called to notify us of his ETA so that we were ready to welcome Lola. He took excellent care of her! She was clean, fed, hydrated and happy when she came home to us! Thank you Georgie and PetCab!”

Starwood Pet Travel 5 star review on 28th October 2021

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Posted 3 years ago

“Nancy was terrific!”

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Posted 3 years ago

“PET CAB DRIVER WAS VERY KIND AND ON TIME.”

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Posted 3 years ago

“I was kept informed of the puppy's delay and arrival. Door to door deliveryof a healthy and adorable puppy”

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Posted 3 years ago

“Ashlee was very personal and professional. Gave us the time of day and answered our questions about the puppy's journey. We also shared positive comments about Ashlee/ Pet Cab and Puppy spot with our vet today, and we will continue to share this we friends and family. Thank you”

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Posted 3 years ago

“Great experience. Sue was very kind”

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Posted 3 years ago

“Jeary was great!”

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Posted 3 years ago

“She came right on time and with all of the info, called to make sure I knew when to expect her. Excellent customer service.”

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Posted 3 years ago

“Tim was excellent. He notified me as soon as he picked up my puppy (which was one hour & a half away) to let me know she was fine & alert. He kept me informed when he was an hour away & then when he was 30 minutes away. He was friendly & informative upon arrival & my puppy was in perfect condition. He took a great picture of us with our new puppy as well :)”

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Posted 3 years ago

“They stayed in touch perfectly and delivery was flawless!”

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Posted 3 years ago

“This is our first puppy and I think the way that they treat my little puppy it was perfect, thank you so much for bringing that happiness to our home, at the moment that “Sammy” arrives you realize he loves to do his job, thank you so much”

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Posted 3 years ago

“Great experience with delivery by Sammy! He was very professional, arrived early, shoes us all of the paperwork and items that came with the puppy, and our new puppy is super happy. Thank you for taking such good care of her!”

Starwood Pet Travel 5 star review on 22nd October 2021

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews