Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our puppy was well-handled. She arrived safely and ready to love us and to play. My only concern was that she was delivered when I wasn't expecting her. PuppySpot emailed me and told me she would arrive at the airport at 3pm. It is a 1 1/2 drive to my house. Then I was called at 10:00am and told she would arrive between 12:30 and 2:00. She arrived at 11:10 am. I wasn't home but fortunately I was on my way. I hope the driver didn't have to wait too long. I would ask that you have better communication on the arrival. Thank you.”

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Posted 4 years ago

“They called as soon as the puppy landed with an estimated plan. They cleaned the pup after his day of travels and came happy and healthy!”

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Posted 4 years ago

“The driver was very knowledgeable and kind towards our puppy. We are very grateful for the service, especially in these Covid times.”

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Posted 4 years ago

“Great service , gave advance notice of the arrival & delivered puppy safely !!”

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Posted 4 years ago

“Class 1 act! Great job!!!”

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Posted 4 years ago

“He was awesome!”

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Posted 4 years ago

“They did a great job of getting him home!”

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Posted 4 years ago

“Jerry was amaizng!”

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Posted 4 years ago

“Everything was fine. My puppy arrived right when said.”

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Posted 4 years ago

“Driver was excellent, extremely helpful and friendly. I would have liked it though if My Pet Cab could have replaced the padding in the crate my puppy arrived in, as he and his crate were totally soaked from what was observed to be repeat urination. Otherwise, the driver was fantastic!”

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Posted 4 years ago

Thanks for the kind words and sorry your puppy arrived with a wet crate pad. All puppies and travel crates are cleaned when they arrive at the destination airport and then we check them during transit to your house. Sometimes pets go to the bathroom after our last check, but we can ensure you that it would have been a recent accident and not something they traveled in long. We hope you are enjoying your new addition to your family and that your first night went great!!

Posted 4 years ago

“Great communication.”

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Posted 4 years ago

“lovely experience”

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Posted 4 years ago

“Very happy with the condition our puppy arrived in. Timing as scheduled and good communication throughout the day. Thank you for your help!!”

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Posted 4 years ago

“Great work!”

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Posted 4 years ago

“Overall, everything fell into place. However, there seemed to be a disconnect between the Vet office that did the health certificate and the pet coordinator. I'm sure much of it was due to different people answering the phone at the Vet clinic each time they were called and not having appropriate notes in their database. I think more communication (a double-check) between the pet coordinator and the Vet office during the two weeks from when the pre-filled health certificate was sent to them until our dog's Vet appointment, might have avoided some of the confusion. In the end, the pet coordinator ensured things were straightened out and her efforts helped ensure our "plan" was executed and helped avoid boarding, which is what we desired due to having an older dog. Our situation was probably one of the more challenging for a pet coordinator, as we were already in Germany, our dog was with friends in Wisconsin, we used our friend's Vet for the health certificate which was only valid for 48 hours, and we wanted to avoid boarding, if possible. Ryan Bole did a great job pulling everything together. My only recommendation again, is maybe a double check with the Vet office a few days prior to the Vet appointment.”

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Posted 4 years ago

“Everything was just perfect. Thank you!”

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Posted 4 years ago

“I had no idea what was involved. At first it seemed like a lot of money to be charging but with all the paperwork and arrangements to be made, i was so glad that we had called in the experts.”

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Posted 4 years ago

Thank you for your kind review Vicki! I hope sweet lil Frankie girl is doing well in the UK and so are you! All the best, Ryan & Starwood Animal Transport

Posted 4 years ago

“Driver was super friendly & called when he was on the way :)”

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Posted 4 years ago

“super pleasant experience”

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Posted 4 years ago

“The transporter was on time and friendly.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews