Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Starwood Pet Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver was very friendly and communicated well.”

Helpful Report

(Jeannine Dugan) - Posted 2 years ago

“Our pet carrier, Michael was courteous, attentive and took great care of our new addition. He was very friendly and helpful with the transition.”

Helpful Report

(Michael Roper) - Posted 2 years ago

“Genesis was very caring of my pet and made sure I knew her whereabouts and time for delivery.”

Helpful Report

(Genesis Rosado) - Posted 2 years ago

“Gary and Adrian were very communicative throughout the whole process. Our puppy arrived safe and sound!”

Helpful Report

(Adrian Knapp) - Posted 2 years ago

“Awesome thank you”

Helpful Report

(Kristi Popik) - Posted 2 years ago

“Our puppy, Theodore, was flown into Manassas; "Patricia" called giving us an update on Theo's well-being & also informed us when departing the airfield & again when an hour, half-hour & ten minutes away. She was very thoughtfull, considerate & respectful during delivery & was a real pleasure to interact with.”

Helpful Report

(Patricia Pera) - Posted 2 years ago

“Had an awesome experience with Calvin who delivered our puppy at exactly the time he told us.”

Starwood Pet Travel 5 star review on 1st March 2022

Helpful Report

(Calvin Conner) - Posted 2 years ago

“Cathy was the courier who transported Cora (previously Wendy) from Seattle to our door. She was very pleasant, professional and seemed to really care about Cora's well-being. Thank you for taking care of this little furry kid!”

Helpful Report

(Kathy Walker) - Posted 2 years ago

“The driver was very nice and brought my puppy in the time I expected.”

Helpful Report

Posted 2 years ago

“Adrien was an awesome guy. He was kind and helpful. He is a keeper.”

Starwood Pet Travel 5 star review on 28th February 2022

Helpful Report

(Adrian Knapp) - Posted 2 years ago

“EXCELLENT SERVICE WOULD RECOMEND”

Helpful Report

(Irv Paneto) - Posted 2 years ago

“Great communication. Our puppy arrived on time and was well cared for.”

Helpful Report

(Ramiro Martinez) - Posted 2 years ago

“The Pet Cab Operator was amazing. Took great care of the precious cargo and kept us informed each step of the way.”

Helpful Report

(Kate Pehilvanov) - Posted 2 years ago

“Genius’s was friendly & caring. Didn’t rush anything & explained the ppr work simply.”

Helpful Report

(Genesis Rosado) - Posted 2 years ago

“I was VERY pleased with Dominic. He was professional and thorough. Rate is a 10.”

Helpful Report

(Dominic Lecato) - Posted 2 years ago

“Communicated eta and on time. Driver was super nice and caring.”

Helpful Report

(Kathy Walker) - Posted 2 years ago

“Kate delivered Puff, my new family member in great condition, that’s the wrong word. But he was perfect. Kate Alex me when she had IRS gotten him at the airport, said he was doing fine, she let him stretch his legs and they’d be on the road shortly. She also said she’d call me about an hour out from my place. She did exactly that, and then gave me the approximate time frame, which was right on. I gave her the one hint to know when she was close to my street ( the street signs turn from blue and white to red and white) she appreciated that. When SB arrived, she texted she was here and as she came up the stairs I met he in the hall. Puff was wide awake but very calm so I know he was comfortable. My Pet Cab and Kate did a fabulous job delivering Puff. You definitely deserve 5 stars”

Helpful Report

(Kate Pehilvanov) - Posted 2 years ago

“Very friendly. Puppy was clean and in good shape. Gave a good recounting of puppy’s travel.”

Helpful Report

(Ray Gagne) - Posted 2 years ago

“Right on. Thanks.”

Helpful Report

(Rick McCarthy) - Posted 2 years ago

“Wonderful experience. The lady who dropped my puppy off was super nice. She called to let me know when she'd be here and she was very knowledgeable about the process and I can tell she likes puppies :)”

Helpful Report

(Patricia Pera) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews