Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Starwood Pet Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXCELLENT SERVICE!! KATE called as soon as he landed & kept us updated!”

Helpful Report

(Kate Pehlivanov) - Posted 2 years ago

“Quick and easy.”

Helpful Report

(Josh Peterson) - Posted 2 years ago

“Was updated along the way. Very friendly”

Helpful Report

(Michael Roper) - Posted 2 years ago

“Driver was kind, knowledgeable and helpful.”

Helpful Report

(Amanda Lugo) - Posted 2 years ago

“5 STARS - Excellent”

Helpful Report

(Josh Peterson) - Posted 2 years ago

“Georgi was very polite and communciative. He arrived on time and made sure that we were all set before he left. We are grateful for this service and glad to have our baby home with us. Thank you Georgi and Pet Cab.”

Helpful Report

(Georgi Pehlivanov) - Posted 2 years ago

“They kept us updated every step of the way. She was kind and very helpful”

Helpful Report

(Jamie Reyes) - Posted 2 years ago

“Amazing experience! We had Georgi and he was amazing and took care of our Little Norah so well! She even loved him. He was updating us every step of the way. He even came up to our apartment and spoke to us for a few minutes. He delivered a happy, healthy, energetic puppy. We are so happy!!!”

Starwood Pet Travel 5 star review on 8th June 2022

Helpful Report

(Georgi Pehlivanov) - Posted 2 years ago

“The puppy arrived on time however she was covered in Feces urine and vomit. The driver didn't take any time to clean her up before delivery. Communicating with the driver was impossible because she didn't speak English. It would have been nice if she was able to tell us what supplies, papers etc she was delivering.”

Helpful Report

(Guadalupe Martinez) - Posted 2 years ago

“Perfection”

Helpful Report

(Ray Gagne) - Posted 2 years ago

“Our driver was excellent, polite, and cared about our puppies comfort.”

Helpful Report

(Dominic Lecato) - Posted 2 years ago

“While the communication aspect was great and the arrival of my puppy was timely, the conditions he arrived in were very poor. He was healthy which is great, but when I ask Irvin (the courier) when the last time Milo had peed/pooped, he said that he did so on the way to the apartment but that the pee pad had been changed. Much to my surprise, immediately after Irvin left and I was inspecting the documents, food attached to the crate and the crate itself, I saw that the pee pad had in fact NOT been changed to the point where there was dry pee all over it and a large amount of dried poop. Now having spent 5 days with my 4.3 pound puppy, I know that that amount of poop was not from one time pooping, it must've been an accumulation which makes me wonder how long he had been sitting in his own poop and pee for.”

Helpful Report

(Irv Paneto) - Posted 2 years ago

“The driver was great and very communicative. She texted us before our puppy landed just to say he was on his way. Then she sent me a text with a picture telling me he was fine. Then she called me to tell me he was fine and how long it would be till she delivered our puppy to us. It was a very good experience. Thank you”

Helpful Report

(Kate Pehlivanov) - Posted 2 years ago

“The driver was great, he kept me informed along the way and delivered my pup to me safely. He took great care of the puppies in his care and was concerned with their comfort.”

Helpful Report

(Rafael Rodriquez) - Posted 2 years ago

“The driver Carol was so wonderful with us and with our fur baby”

Helpful Report

(Carol McCormick) - Posted 2 years ago

“Josh(Driver) was very diligent about keeping me informed as to when he would be delivering our pet.”

Helpful Report

(Josh Prezgay) - Posted 2 years ago

“Very friendly most important he was on time. 10 stars”

Helpful Report

(Josh Prezgay) - Posted 2 years ago

“Driver sent a text telling us the puppy was picked up at Hayward Executive Airport and approximately the time we could expect him as he had several puppy deliveries to make. He called about 1/2 hour away from his arrival at our home and did arrive at the time he predicted. Everything went well and he was very polite and efficient. My Pet Cab did a good job and we were very happy.”

Helpful Report

(Tim Hohm) - Posted 2 years ago

“We received our pet in the given time with no issues.”

Helpful Report

(Izzy Santiago) - Posted 2 years ago

“My sister received the puppy well! We are happy with the service.”

Helpful Report

(Josh Prezgay) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews