Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

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“Josh was so wonderful and respectful of spacial distancing in delivering my new furbaby during a covid world. Thank you so much for taking care of her during her travel home.”

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Posted 4 years ago

“Called ahead and was here as planned. Friendly driver with good communication. Can definitely recommend your service.”

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Posted 4 years ago

“Hello Pet cab driver communication was pleasant . After she left due to my excitement realized my pic and new pup was taken my ID was not requested. It would have been helpful if she knew where pup was last fed . Other then that she was professional. Great service !”

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Posted 4 years ago

“I was kept well informed throughout, puppy arrived right on time....thanks!”

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Posted 4 years ago

“Leslie was prompt and kind! She called me before our puppy arrived! Wonderful experience! Thank you! Sharon Bradford”

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Posted 4 years ago

“Great service. On time delivery.”

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Posted 4 years ago

“Traci Brearley was outstanding. She kept me informed throughout the whole trip. I am very pleased with your service!”

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Posted 4 years ago

“I thought Jearhy did a great job communicating on the trip and was incredibly punctual and nice.”

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Posted 4 years ago

“In transit communication and updates were timely and you can tell the driver loves her job! Thank you.”

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Posted 4 years ago

“Our puppy came in great shape!! Great job!”

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Posted 4 years ago

“Jeary was great!”

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Posted 4 years ago

“It was great!! Our née puppy, which we named Roxy arrived safe and happy!!!”

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Posted 4 years ago

“The Delivery was on time and the Experience was Great!”

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Posted 4 years ago

“Tim was wonderful. Very friendly, reassuring, kept me up to date. Thank you!”

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Posted 4 years ago

“Perfect delivery. On time”

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Posted 4 years ago

“My Pet Cab did a fantastic job by giving me play-by-play calls letting me know ETA's and where they were. I appreciated my driver, Sue Lallier for bringing me my Pomsky safely and promptly! She was very friendly and her attitude was very positive! Thank you Sue! -Also, please send me our picture of meeting our puppy! Thank you!”

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Posted 4 years ago

“My puppy was delivered within the time frame given and my driver called me when he was on the way and gave me an accurate ETA. He was very kind and excited to deliver my puppy to me!”

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Posted 4 years ago

“I moved from the States to London in September and Starwood handled my cats move over. I did not receive a single phone call from my agent during the planning process, I had to set up phone appointments. Even at the initial stage, I just received a confirmation from my inquiry on their website. She would just send documents with no context either. I now am out extra expenses because of the carelessness. Not only a total lack of communication from the agent assigned to my case, but I was misinformed about pickup procedures as well. I ended up having to wait additional time at the ARC (12 hours total, including 2 trips back and forth, and this was even 6 hours after her landing) because the company had not submitted paperwork properly. When I tried to call my agent from the ARC, I did not get a response, so I sent an email, to which I still have not recieved a response to date in 2021. But while youre at the ARC, you cannot see your animal or get solid updates from them. They tell you to call your agent... who wasn't answering me. Overall awful experience, when I complained to the superviser all I got was a "I'll talk to our agent". Absolutely ridiculous. I expected so much better from a professional pet transporter. Next time I will use a different company.”

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Posted 4 years ago

“My Pet Cab was professional, courteous, and prompt. They called me as soon as they picked up my puppy and let me know when they would be arriving. They even came earlier than expected. I highly recommend them for a safe delivery of your pet.”

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Posted 4 years ago

“Belle arrived in good spirits and clean. Adam was gracious as he dropped her off to us, thank you!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews