Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a distressing move from the UK to US with my dog, I was very anxious about the return journey and my dogs welfare. I didn't need to be. Starwood took care of everything including myself and when I picked up my pup in the UK he was a very happy puppy. In future I would only ever use this company.”

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Posted 4 years ago

Thank you for the great review Nilani! We hope that you and Benji are still doing great and we look forward to working with you in the future if you need our services again!

Posted 4 years ago

“Absolutely outstanding! We had our precious pup transferred from USA to Australia and everything went smoothly. Thank you for easing our very anxious nerves about this process and for taking the best care of our fur baby! We couldn’t be more grateful to have him home!”

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Posted 4 years ago

“We moved from Houston to Cheltenham with our two toy poodles and I would recommend Starwood Animal Transport. Any hiccups were fixed immediately and it was straight forward enough. They took a lot of the stress out of the move which was brilliant for us. And when the boys were dropped off to their new home they were happy and well rested. Thank you!”

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Posted 4 years ago

“Arranged transport for our 2 dogs at very Short notice from USA to UK , advised on all procedures and answered queries promptly.”

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Posted 4 years ago

“Starwood helped me transport my two cats from Los Angeles to Hong Kong and back. I worked with Ashley and her team and they did a great job. They handled all the paperwork and made the whole process easy and stress free. I had a lot of questions along the way and I appreciate the team's responsiveness and willingness to help. Highly recommended!”

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Posted 4 years ago

“I was very impressed with the service I received. It was a slightly complicated move involving a relocation from the US to the UK for a couple of months and then on to Dubai. The team were very reassuring throughout and gave me great confidence in their ability to look after Indy as well as the bureaucracy involved in a multi country move. We really appreciated the updates once the move was underway so we knew Indy was happy and safe. Sarah and Billie were friendly, efficient, thorough, knowledgable and lovely to work with and I am very grateful for their efforts. Once in Dubai, Indy was delivered to us quickly and happy. We couldn't have asked for more. Thanks everyone!”

Starwood Pet Travel 5 star review on 1st March 2020

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Posted 4 years ago

“Communication was excellent. They coordinated well with my overseas shippers and updated me throughout my dogs journey. They were transported to me with no issues. I highly recommend this company”

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Posted 4 years ago

Thank you Selda for your kind review! We hope Jellybean & Estrella are doing great : )

Posted 4 years ago

“The Starwood team did a great job. Quick responses and makes sure all the details are handled.”

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Posted 4 years ago

“I was having an 11 week old Irish Wolfhound puppy flown from Chicago to Phoenix. I was worried beyond words. Everyone from Starwood was wonderful, assuring me all would be ok. Ryan and Steve were especially great. They sent pictures and updates of every part of the trip. Even asked me to contact them when I got him on my end so they would know all went well. I would highly recommend Starwood to transport your pet safely. Cherie Mackenzie and Sunny”

Starwood Pet Travel 5 star review on 29th February 2020

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Posted 4 years ago

Hi Cherie! Thank you for taking the time to review your experience and trusting us with sweet Sunny! We hope she is enjoying her new home in Arizona and getting to meet a lot of wonderful friends! Wishing you all the best!

Posted 4 years ago

“My experience with Starwood was amazing and so easy. Ashley was extremely patient and informative. Moon was very clearly well cared for and I had no trouble at all collecting her from the airport. I couldn’t have done it without this amazing service! Thanks to everyone at Starwood for everything. 100% would recommend to anyone considering travelling/moving internationally with their pet!”

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Posted 4 years ago

Hi Katherine! Thank you for your wonderful review - we agree, Ashley is excellent! What a stunning picture of your pup -thank you for sharing with us! Wishing you all the best in your new home!

Posted 4 years ago

“My agent has done a wonderful job; she went an extra mile when I was running late driving my dog to the meet and greet location. Very professional service. My dog arrived happy and healthy. My relocation from US to Europe was so much easier thanks to Starwood. Would recommend to anybody and everybody.”

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Posted 4 years ago

Thank you Beata for your great review. I hope you and your pup are staying happy and healthy in Europe!

Posted 4 years ago

“At first we were skeptical with the high price and the option of not flying with our pets. But once we had no option left but to use a third party pet transportation service, we could not have been more happier with the service. The team in Orlando and Atlanta called us to walk us through every step and provided detailed hit times when and where are dogs were at all times. Though the price was high the stress free feeling that our dogs were being taken care of while we flew internationally was very stress free without carrying around two large dog crates. I will defiantly use this service again when our time comes to return to stateside. Very great communication and realiable service that facilitated an instrumental process to ship our pets internationally.”

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Posted 4 years ago

“We had a seamless experience. This was my second experience with Starwood. Can’t speak highly enough of them”

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Posted 4 years ago

Thank you Gary for your great review! We look forward to working with you again if you decide to travel with your pets again! Take care!

Posted 4 years ago

“I wasn’t very impressed with Starwood . I obviously had a lot of questions and whomever I was dealing with was just really pushy about getting my money. Then the second liaison wasn’t very organized. She waited last min to tell me I needed certain documents. I had informed her I would be out of the country previously . So literally I was having to do e signatures and having family members mail things out while I was in a different country because she had forgotten to tell me . She also had to waive the fee for them to come to my house to pick up my pet because she had messed up so badly .”

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Posted 4 years ago

“Starwood was amazing to work with through the complex process of transporting our dog from the US to Australia. They were friendly, timely, and organized getting all of our paperwork and vet documentation in order. When our dog unexpectedly had to stay an extra night in the US due to a problem with misplaced export paperwork, Starwood made it right and ensured our dog was able to travel the next day.”

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Posted 4 years ago

“Starwood Animal Transport is the greatest company I've ever seen. Thor was driven from NY to FL by another company and Starwood so kindly took Thor into their care. Ryan and I have exchanged over 40 emails keeping me updated and making me feel at ease knowing Thor was safe. There is also Chris who housed Thor for a bit and also kept me updated and also sent lots of pictures. During his stay with Starwood, Thor received a health certificate from the vet and lots of love from their crew. I could not be happier with the services they provided. Upon receiving Thor in Puerto Rico which was his drop off location, the process took less than 5mins to sign for him and have him back in my arms. He was happy, healthy, had food and all his belongings. I reccomend anyone looking to transport their pets to use this company. Thor is my emotional support dog, he is an American Pitbull that weighs 70lbs and they treated him with lots of love and care and nothing was missed or looked over. Thank you from the bottom of my heart to everyone at Starwood!”

Starwood Pet Travel 5 star review on 28th February 2020

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Posted 4 years ago

Hi Melissa! Thank your for sharing pictures of sweet Thor with us and for your great review! Communication is key to a successful and smooth move so we appreciate the time you put into working with Ryan! Wishing you all the health and happiness in PR

Posted 4 years ago

“Diligent and communicative. Best thing I can say about them is they're my first call the next time the service is required.”

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Posted 4 years ago

“Great service. I was happy and so were the dogs!”

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Posted 4 years ago

“Kept me informed through the entire process. Extremely friendly, caring service. Loved the photo updates of my dog during her travel.”

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Posted 4 years ago

“The process overall was much easier thanks to the very helpful staff at Starwood Animal Transport. There were a couple of relatively small hiccups with some of the documentation on arrival, but those were compensated by the outstanding flexibility and friendliness of the agents!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews