Login
Start Free Trial Are you a business?? Click Here

Starwood Pet Travel Reviews

4.9 Rating 3,973 Reviews
98 %
of reviewers recommend Starwood Pet Travel
4.9
Based on 3,973 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5

Write Your review

Anonymous
Anonymous  // 01/01/2019
Spot and Doc we’re calm and peaceful when they arrived to my house. I think the service was very good. Thank you
Helpful Report
Posted 4 years ago
They delivered Piper in very good shape exactly when they said!
Helpful Report
Posted 4 years ago
My puppy's driver was the best. She kept me informed and was accommodating to my special request regarding her arrival. She was really friendly and at the same time, she kept a safe distance (due to the pandemic).
Helpful Report
Posted 4 years ago
Very professional and on time. The driver was a sweetheart and I appreciated her care for the puppy. Thank you guys!!
Helpful Report
Posted 4 years ago
Our driver Neil texted us in advance and showed up on time, The puppy was fine but the crate was completely wet inside and smelled badly. I think the puppy was treated fine but there were no papers to sign and I had to ask where are the papers etc.
Helpful Report
Posted 4 years ago
Thanks for taking the time to review and we are sorry we couldn't give you five-star service. When Tina arrived at the airport our team cleaned her crate and made sure she was ready for the van ride to your house. Our drivers do check during the transport to see if they need to clean the crate again, but sometimes the pets go to the bathroom after this is done. For paperwork, due to Covid, we have been asked not to have anyone sign anything, so we try to respect everyone's space and honor social distancing. We hope you are enjoying your new addition and if there is anything we can do in the future, please let us know!!
Posted 4 years ago
Professional and on time!
Helpful Report
Posted 4 years ago
She is very nice .
Helpful Report
Posted 4 years ago
The pet cab was kind and knowledgeable. I was very happy with their timeliness as well.
Helpful Report
Posted 4 years ago
It was very good. They kept me informed throughout the journey and arrived on time.
Helpful Report
Posted 4 years ago
On time and friendly
Helpful Report
Posted 4 years ago
Kate (I believe was her name) was very pleasant. Kept me informed of travel schedule. I would use this service again.
Helpful Report
Posted 4 years ago
They arrived with my puppy safe! They kept me informed during the transportation.
Helpful Report
Posted 4 years ago
I can’t say enough great things about my experience. We are so impressed with the communication and the process of delivery. Everyone we dealt with, and the driver was so kind and thoughtful and made it a great experience. Even with covid 19, she was professional, made us comfortable and we enjoyed every second meeting our fur baby. Thank you so much!
Helpful Report
Posted 4 years ago
The people who delivered our Bindi were friendly when they arrived!
Helpful Report
Posted 4 years ago
Super clean, safe environment
Helpful Report
Posted 4 years ago
Ryan was great helping me getting my cats to Hawaii.
Helpful Report
Posted 4 years ago
Thank you Linda for the sweet review! I hope you and the kitties are enjoying Kona as one big happy family!
Posted 4 years ago
Courteous, friendly and punctual.
Helpful Report
Posted 4 years ago
I like the personal relationship I have with Ross. Niko didn't get loaded when he was supposed to from the UK but Sarah Wittington was quick to let me know----appreciate the clarity and transparency. Helen picks Niko up at JFK and sends a pic or short video of him which is gratifying. In short, I feel very good about the compassionate professionals at Starwood and with whom Starwood works!
Helpful Report
Posted 4 years ago
Hi Julie - Thank you for your kind review. Ross and Sarah are excellent and very enjoyable to work alongside. Thank you for being patient with the process and very happy Niko made it safely! Take care, Starwood Animal Transport
Posted 4 years ago
Our driver was excellent. She made sure our puppy was delivered safely and on time. She communicated with us when she was 30 minutes away. When she arrived our puppy was handled with care and she kept her social distance and wore a face cover. I felt extremely safe with her delivering to our house. I'd highly recommend this service to others.
Helpful Report
Posted 4 years ago
Most amazing experience ever! My pup was delivered safe and sound straight into my arms right at my front door! Thank you!
Helpful Report
Posted 4 years ago
Starwood Pet Travel is rated 4.9 based on 3,973 reviews