Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The entire process was easy. From the first call to drop off at our home, everything went smoothly and was exactly on time. I was impressed.”

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Posted 4 years ago

“Gary was wonderful. He kept in touch all along the way.. following through just as he said he would. He made everything so positive and easy. Finn arrived happy and healthy.”

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Posted 4 years ago

“I'm very impressed with the whole experience of getting my puppy. Ray was very professional. Many Thank Yous Nina & Lola”

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Posted 4 years ago

“Daisy was timely, polite, patient and sweet. I had lots of trust in her ability to carefully transport my sweet puppy. Thank you”

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Posted 4 years ago

“Thank you for a well organized and timely delivery”

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Posted 4 years ago

“Very friendly. On time. We are very satisfied.”

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Posted 4 years ago

“Great, quick and personal care for our new brother #grateful”

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Posted 4 years ago

“The delivery part was flawless. Daisy, the driver communicated updates and personal messages throughout my puppy’s journey from the airport. She even included info about my puppy’s well-being and mood. Adam arrived clean and happy. Gary alerted me of flight delays and provided updates on estimated arrival time as well as details on the entire process. The crew was kind, contentious and clearly took care of my puppy. Very satisfied with the delivery portion of the entire process. Thank you!”

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Posted 4 years ago

“Our driver, Rick, was very nice.”

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Posted 4 years ago

“delivered safely and with timely updates”

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Posted 4 years ago

“Excellent service - Hannah was wonderful”

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Posted 4 years ago

“Your transporter, Jerry was very upbeat and positive, and it was clear he enjoyed his part in delivering our puppy!”

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Posted 4 years ago

“Loved the driver!! Think his name was Jerry perhaps? Sorry, I have puppy brain and the last 24 hours are a blur. He was so enthusiastic and upbeat and welcoming and gracious. I was afraid I would be delayed with traffic and he was so reassuring. I can't sing his praises enough.”

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Posted 4 years ago

“Tim was awesome. Totally kept me updated and arrived on Tim. A great representative for your company.”

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Posted 4 years ago

“Neil kept us informed of his arrival time. He was kind, courteous, and seemed to care about the welfare of our new puppy genuinely.”

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Posted 4 years ago

“Good communication and right on time.”

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Posted 4 years ago

“They were amazing thank you very much.”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“I appreciated the call with the arrival information and the actions you took on behalf of my puppy.”

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Posted 4 years ago

“The driver was Neal. He was timely on calling to let me know how the pup was doing through the ride and the approximate time of arrival. He was very friendly and seemed like he genuinely cared for my pup. I am very happy with the overall service.”

Starwood Pet Travel 5 star review on 12th November 2020

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews