Hubzu Reviews

Name: Hubzu
Rating: 4.15

4.2 Rating 606 Reviews

80 %

of reviewers recommend Hubzu

Company Reviews

Questions

Metrics

4.2

Based on 606 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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Phone:

(855) 882-1314

Email:

customercare@hubzu.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer care rep. Lisa Triche, she is very knowledgeable and responsible person, she answered all my questions and give me very useful advices. She changed my impressions of Hubzu, I was frustrated to reach Hubzu, after talked to Lisa, I believe the website did their best to help all the customers. I wish Hubzu hiring more representatives like Lisa who cared about customer.”

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Posted 4 years ago

“Customer care rep Lisa Troche called me back, she is very knowledgeable and responsible. She changed my impressions of Hubzu, I was frustrated trying to reach customer care, but Lisa was able to answer all my questions and provided valuable advice. I hope Hubzu hires more representatives like her.”

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Posted 4 years ago

“The property was not ready on sale, website put wrong information, it wasted my time do research and found out it was wrong information!”

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Posted 4 years ago

“I would rate it at the highest level if the practice of counter bidding by Hubzu on behalf of sellers can be stopped. This practice undermines the fair and competitive bidding process”

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Posted 4 years ago

“There seems to be a BUG in the "BID WIZARD" that doesnt allow me to bid on a property. for the last month this property has been up for bid at least 3 times and under review then rejected perhaps due to 1 bidder, significantly under the last sale price. It seems to me that Deutsche Bank would wonder why only one lowball bid. I have called many times and mostly left on hold or BUSY past my availability. Two times I have reached a person, who promissed to help, but neither could clear the "Authentication failed" which is appearently due to a DATABASE problem relating to a deleted account I had earlier, which cannot be accessed. Not sure but maybe the best is to try the Deutshe Bank's telephone number.”

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Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We apologize for any experiences that did not meet your satisfaction. Someone will be contacting you to speak with you about your concerns

Posted 4 years ago

“I bid on a property as a homebuyer looking for a primary residence. Auctions are new to me and I only came across Hubzu because of a listing I saw on Zillow. The whole process was really straightforward and user friendly. I appreciated the transparency with bids and bidders, the refusal to counterbid on behalf of the seller, and how simple it was for a first time bidder to follow.”

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Posted 4 years ago

Thank you so much for the 5-star review, Emily. We really appreciate you taking the time to share your positive experience with us! If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 4 years ago

“We are very disappointed in this site and its' practices. Bidding and winning the bid is a joke. We had the highest bid, our realtor received an email stating the auction was unsuccessful but our bid was the highest one then the property put up for auction $10,00 lower than the highest bid. How can it be unsuccessful is our question. Their business practices seen shady and unethical. Why are customers not told this information upfront so that they can make good decisions. Nobody has time for this foolishness. What we don't get is why the banks use this site. We are going to go to the clerk of courts office and look at the deed, (public record) to this property and see what bank owns it. After that we are going to contact them and have a conversation concerning this company. After reading all these comments it is plan to see that the good reviews are written by Hubu. Stop it you guys are a JOKE! Buyers beware!”

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Posted 4 years ago

“I won the bid and Hubzu decided to relist the property at a higher price in 30 minutes. No explanation, no contact was possible with Hubzu, just an email to my agent saying the bid was unsuccessful. There wasn't a minimum price on the listing that I bid, and still has no minimum price after Hubzu relisted at a higher price. Would you trust placing another bid? Not me.”

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Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Hubzu is owned by Altisource, trust me just stay away from this company. They will drag their feet to turn around and claim you are in breach of your contract so they can keep your earnest money. Plus they refuse to make any repairs to the homes they know will not qualify for a conventional loan. Do yourself a favor and deal with a licensed realtor and not this company.”

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Posted 4 years ago

“This was very easy to use and had detailed information about all the things you would expect. This is my first time using this and it all seems very straight forward. I will complete the auction and post review after it ends.”

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Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 4 years ago

“Si far I’m liking the idea of Buying properties on line with out the hassle of leaving my house but i think I need more information on how to finally purchasing one.and if I can buy properties in other states when my business is set I. California”

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Posted 4 years ago

Thank you for submitting your review, Blanca. We’re happy your visit at Hubzu.com went smoothly. On sites like Hubzu, you can search for thousands of properties around the country, and place your bid without having to set foot on the courthouse steps. Investors can register for free and browse and bid on foreclosures, REO properties, short sales, and even luxury properties. If you have further questions, please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 4 years ago

“easy to use”

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Posted 4 years ago

Thank you for submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 4 years ago

“Very easy to use. User friendly. Highly recommended.”

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Posted 4 years ago

Thank you for the review, Allan. We really appreciate you taking the time out to share your experience with us!

Posted 4 years ago

“Hubzu is a great easy way to submit offers on behalf of my clients. As a Realtor this is a really helpful tool, and does not waste a lot of time like a lot of other systems out there.”

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Posted 4 years ago

Thank you so much for the 5-star review, Beth. We really appreciate you taking the time to share your positive experience with us!

Posted 4 years ago

“Best Online auction Company I have worked with. We have done many transactions and hope to do many more.”

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Posted 4 years ago

Thank you so much for the 5-star review, Mike. We really appreciate you taking the time to share your positive experience with us!

Posted 4 years ago

“This organization is easy to work with, simple to follow and friendly & helpful personnel.”

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Posted 4 years ago

Thank you for the kind review. We really appreciate you taking the time to share your experience with us.

Posted 4 years ago

“Service seems eSy to navigate and deal with”

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Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us!

Posted 4 years ago

“First to bid with this company. All preforms and documents were easy to handle and maneuver. Waiting to see who highest bidder is.”

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Posted 4 years ago

“You really don't win bids here. A home's starting bid is 115000, their reserve is 155000. Really what's the point of an auction. Highest bidder wins right? This isn't Ebay, or is it? The high reviews are from agents not buyers.”

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Posted 4 years ago

Hubzu is rated 4.2 based on 606 reviews