“I have bought on two separate occasions and both times have been seem less. The quality of the dresses are outstanding. I will purchase again in the future.”
“Dresses where delivered quickly, unfortunately DPD tried to deliver them to the wrong address, not even in the road I live in, I was very cross as I was going to wear one of the dresses the next day. I had to wait until 3 days later to pick them up from a pick up point as I didn't want them delivered to the incorrect address again.
I have kept one of the dresses but returned the others.
I have had a number of items delivered from you before and never had this problem. I was not impressed either by the apology I received from the carrier.”
Hi Peter,
Thank you for reviewing our service and we are glad that you are happy with your dresses.
We are so sorry to hear about the service you received from our courier! We have spoken to them directly and they apologise for the inconvenience they caused you. They have also told us that they will be speaking to the driver who was on your route that day and asking for a explanation.
If your issue is still ongoing, please email us at enquiries@hybridfashion.com and we will be happy to help!
Kind regards,
Ellie @ Hybrid HQ
“I have just ordered my 4th dress but disappointed that the postage to australia costs nearly as much as the dress. Next for example has free postage over a certain amount purchased.”
Hi Susan,
Thank you for reviewing our service. I am sorry to hear you are not happy with our delivery prices.
We are constantly looking at areas of our service that we can improve and our delivery costs are an area that has been identified. I will pass your feedback on to our management team.
Kind regards,
Ellie @ Hybrid HQ
“Hybrid clothes are magnificent. I love the quality of the clothing and the different styles and ranges they have to offer.
Very happy with thre level of service and receive numerous updates my email with discount codes and alerts of new items available to buy.
10/10 customer service. Very quick refund process if your not happy with your items or they don't fit- Really couldn't fault anything about it.
Thanks. Andrea”
“Delivery was very quick and on time!
The jacket was just what I needed to add to my outfit for an upcoming wedding, very good quality and the colour beautiful.
I cannot wait to wear it with my dress.
Will use this site again and recommend.”
“First time using Hybrid..
I initially emailed the company to clarify dress sizes and received a prompt reply and took their advice to order the next size up as the sizes come up a bit smaller..
I placed my order on day 1 and received it the following afternoon so great service..
The good thing with the company was that updates were provided regularly on when the parcel would be delivered and the fact that a 1 hour delivery window was provided was very convenient, other companies should take note..
Would I order again from Hybrid; yes, I was pleased with the dress and the overall service..
Thank-you”
“I have never bought from Hybrid before and I was a little worried about how the dresses would be, but they arrived quickly and both looked lovely on, so very happy. Thank you”
“I have returned the item as the colour did not match the dress I bought it for.
I was suprised that returns were not free by courier so ended up using the post office as told by dps this was the cheaper option.
As the item cost approximately 20.00, I was charged 3.99, which I felt was extortinate.
I will check in future the returns policy of any company before I place an order again.”
Hi Philippa,
Thank you for reviewing our service. I'm sorry to hear you are not happy with our returns policy, but unfortunately we do not offer free returns at this time.
We are constantly looking at areas of our service that we can improve and our returns policy is one that has been identified.
Kind regards,
Ellie @ Hybrid HQ
“Today 9.12.15 I received my dress from DPD. They dropped the dress in a random house a mile down from my house and left it hanging on a gate. My mom had to go around looking for the dress as it stated it delivered it in the porch!! I may never have received the dress if my mom did not go looking around the village, it was for a wedding and was pure luck that we found it, DPD should ring the house before delivering to find out the location and not just drop it off anywhere! dress is beautiful”
Hi Lorraine,
Thank you for reviewing our service. We apologise for the problems you have experienced while using Hybrid.
We understand your frustration in this matter and we have spoken to the courier about the incident that occurred. They have ensured us that this was a mistake and they will be talking to the driver who was delivering that day. Once again, we apologise for the inconvenience caused.
However we are glad you liked your dress and we hope your enjoy the wedding!
Kind regards,
Ellie @ Hybrid HQ
Hi Orji,
Thank you for reviewing our service.
All Hybrid sizes do tend to come up a little smaller than the UK average size, so would advise choosing the size up.
Kind regards,
Ellie @ Hybrid HQ
“I have bought several dresses over the years and all have been exactly what I wanted. I try to forget that I need to increase a dress size from this brand.”
“Dresses made for a woman that wants to look sexy,classy and very fashionable.
They are the masters of pencil dresses.
The shape of the body when i wear their dresses is unbelievable.
Hybridfashion are simply adorable.”
“Bought a dress previously was great, fitted lovely, so thought I would get my Xmas party dress from here, it was delayed, ordered the same size as before as it still fitted perfectly, when it arrived it didn't fit, it's cost nearly £10 to send it back, and now the bigger size won't arrive in time, small print: May take up to 10days.... So bought a dress for nothing.”
Hi Tanya,
Thank you for reviewing our service.
I'm sorry to hear about the problems that occurred while using the Hybrid website. Firstly, we apologise for the parcel arriving late and we have spoken to our courier about this problem and they have unfortunately said the parcel was held up because of the busy Christmas period.
Hybrid sizes do tend to come up a little smaller than usual UK sizes and depending on the material, this will change the fit of the dress.
Unfortunately we do not currently provide free UK returns, but with any refund or exchange we receive, we do our very best to process these on the day we receive them.
If your issue is still ongoing, please email enquiries@hybridfashion.com and a member of our customer service team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ.
