“After relentless searching for a dress that would fulfill all my needs I'm delighted to say this dress has done just that. First time I've purchased but it will not be the last. Sofisticatiin along with a bit of class would just about sum this up.”
“Didn't receive all my order and without explanation. I also paid £15 for next day delivery and so was very disappointed to receive only part of my order but was still charged for all items! Emailed hybrid about this and never even got a reply”
Hi Dermot,
Thank you for reviewing our service.
Unfortunately one of the dresses you had ordered was out of stock. We emailed you with the email address attached to your order straight away stating this, we offered to replace the out of stock dress with a different colourway or we could refund you.
We did not receive a reply from you before our courier arrived, so we sent the two dresses out to you that we had in stock so this would make your Next Day delivery deadline. If you then replied to us, we would have sent the new colourway to you straight after.
We didn't receive a reply until you received the items, we tried to rectify the problem the best we could. We're sorry about the inconvenience caused.
If you have any other queries, please email enquiries@hybridfashion.com and a member of our customer service team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ
“I like your dresses and your website design is really good. I was planning to buy 3 dresses online when there was a flash sale.
However, due to the extra VAT charge I decided to cancel my order as I do not like hidden charges.
As mentioned in my recent email, most of the other websites like Lipsy, Little Mistress, Lovarni etc which I patron always show the charges upfront before the shopper proceed to make payment.
I was a little upset with my first direct purchase from Hydrid because the extra VAT was only shown after I placed my order. The final charged amount was more than the expected price (before keying in my credit card details).
You may get your marketing/customer service staffs to try placing an international order to understand what a shopper sees on the payment page.”
“I discovered this site whilst looking for a smart navy dress for work. I have put the pros and cons as below:
Pros
Really good quality well made products - lovely heavy quality fabric and lined.
Very quick delivery
Good sale prices
Cons
Sizing too small and inconsistent - I bought 2 dresses in the same size, taking previous comments into consideration, I bought a size up to normal. One fitted perfectly the other was too tight.
Cost to return items - £4.00 as it had to be recorded”
Hi Debbie,
Thank you for reviewing our service. I'm sorry to hear about the problems you encountered while purchasing from Hybrid.
All Hybrid sizes tend to come up a little smaller than average UK size and depending on the material of the dress, this can affect the fit of the dress.
We are constantly looking at areas of our service we can improve and sizing is a issue that has been brought to our attention.
If you have anymore queries, please email enquiries@hybridfashion.com and a customer care team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ
“Not as it seems. The dress looks to be of a tweed fabric online and it was far from that in reality and doesn't even resemble the pattern on the website. Unfortunately had to send it back.”
Hi Susam,
Thank you for reviewing our service. I'm sorry to hear you were not happy with your purchase.
We can see that you ordered the 828 Bailey dress in June 2015, we try our best to describe the products we advertise and always display the composition of each dress. We also use pictures online, which we believe fully show the appearance of the style, so we apologise that you did not feel this way about this product.
If you have anymore queries, please email enquiries@hybridfashion and a member of our customer care team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ
“I've bought hybrid dresses for some years now because they fit me perfectly. I like the stretch fabrics as They look sexy yet are comfortable to wear.
I wish you would design more different styles with 3/4 sleeves like the
' crimson' one which is my latest purchase. I would also like to see some mixed fabric dresses and maybe you could use some patterned fabrics too.
I also think that £120.00 should be the most expensive price for a dress.”
Hi Alberta,
Thank you for reviewing our service. I'm sorry to hear that you were not happy with the product you received.
All Hybrid sizes tend to come up a little smaller than the average UK, so we would advise choosing a size up. We are constantly looking at areas of our service that we can improve and sizing is an issue that has been identified.
If you have anymore queries, please email enquiries@hybridfashion.com and a member of our customer service team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ
“The products that I have purchased from Hybrid fashion have been of the most excellent quality and very excellent value for money.The products are always delivered on time and are very easy to track.I find the web site very easy to follow and the products are very well displayed.The check out system is very easy to follow and use.The messaging service to keep you informed of delivery is fantastic and gives you alternative options for delivery which is a excellent and efficient service.”
“Excellent quality as always but would recommend going up a size for any hybrid dress as I'm normally a 12/14 but am 16 with their dresses, super fast and efficient delivery, I was very impressed with the 3 day delivery to ireland especially at Christmas time. Highly recommend”
