“I am very pleased with my jacket and dress ,perfect fit and better quality than I expected. Good delivery and packaging. Great start can't wait to explore more with this firm .satisfied customer.”
“The dress was ordered on Friday and arrived on the Monday. The material is luxurious crepe and the colour stunning magenta. It feels thick and stretchy and has a lovely fitted look. Love it!”
“Superior clothing, excellent quality and very unique. can be a little pricey however never become out dated so I have worn my purchases over many years. Hybrid have fantastic sales and you can make great savings if you buy at the right time. customer service attend immediately to enquiries and any difficulties resolved timeously and hassle free. I have been customer for many years and have never been disappointed with any purchase.”
“Website made ordering my dress easy and quick. Had requested an email alert when the dress became available- this came promptly. My Hybrid Orange-black-magenta dress in UK 10 came as scheduled and neatly packed. The dress is BEAUTIFUL and the fit is PERFECT for my 5.8" frame. Will definitely be shopping on Hybrid again.”
“Hi there I ordered 2 beautiful dresses+1 top and paid by lasercard but when you took the payment I received an e-mail afterwards to say one of the dresses was out of stock and my money for that particular item will be fully refunded (25 pounds sterling)which I haven't received yet!i would appreciate if your customer support could please make sure that when a customer is ordering an item that the item is in stock before you take money from there credit/debitcard!could you please confirm if my debitcard has been refunded the full amount of 24 sterling or the equivelent in Euros!Many Thanks,
Caroline Murphy”
Hi Caroline,
Thank you for reviewing our service. I'm sorry to hear you received a out of stock item in your order. Our stock is closely monitored and we do our best to keep stock levels correct, but unfortunately discrepancies do happen. We are very sorry for the inconvenience caused.
Refunds usually take 2-5 working days to reach your account depending on the payment method you have used, so your refund should show shortly.
If your issue is still ongoing, please email enquiries@hybridfashion.com and a member of our customer care team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ
“This was the first time I had used hybrid. The service was really good with my dresses arriving less than 48 hours after I had purchased them.
Both dresses fitted perfectly and looked amazing.”
“I found this site via another website and must say their customer service goes above and beyond expectations . 1st class delivery and returns system and quality of clothing and styling is superb . The only fault is my sizing as I'm not tall enough for their fitting so too roomy between the shoulders and bust which leaves the dresses not quite fitting right. Also ordered size bigger as feel they are slightly on the small size. Very disappointed as I love this company . ????”
“Order came very quickly and was informed at all times about my delivery. Dress was of very good quality. The only thing I would say is that the sizing is on the small side.”
“Paid for next day delivery on Thursday and order never arrived until the Monday!
Pointless as it was for a wedding so had to return the item and find something else to wear”
Hi Jade,
Thank you for reviewing our service. I'm sorry to hear about the problem you experienced while purchasing on Hybrid.
Unfortunately you placed your order after our 1pm Next Day delivery cut off time, so this means the parcel was not sent until Friday afternoon and arrived on Monday. For any Next Day deliveries, orders need to be placed before 1pm the day before. We are sorry for the inconvenience caused.
If you issue is still ongoing please email enquiries@hybridfashion.com and a member of our customer care team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ
“Dresses arrived today. They are all to small. I am a 10 - 12 and ordered a 12 but very small cut
Need to order a 14 but what is quickest delivery as need for a wedding on Friday morning before 9am
Lorraine”
Hi Lorraine,
Thank you for reviewing our service. I'm sorry to hear about the problems that occurred while using Hybrid.
All Hybrid dresses tend to come up a little smaller than the average UK size, so we would advise always choosing a size up. UK Next Day delivery is our quickest delivery method. To ensure you receive the item Next Day, please make the order before 1pm the day before.
If you issue is still ongoing, please email enquiries@hybridfashion.com and a member of our customer care team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ
