“This was my first experience getting something other than the jugs and sleeves from Hydrojug. I have never been more disappointed by an online purchase than the Teal Traveler. The color of the picture versus what I received is INSANE. It looks completely different from the picture AND is not a color I would ever describe as teal. Pretty bummed because teal is my favorite color so I waited around on the travelers until they came out with the color, but what a waste. Nothing more annoying than poor photo representation of products online when that's the only way to purchase them.”
“Turn around time took forever. If you email customer service you get a rude reply basically warning you to not email them. I wanted to cancel my order because so much time had gone by but of course they didn't reply until the order finally shipped. Then once I recieved my traveler it did in fact leak, also it's difficult to suck through the straw. Will definitely be in my only purchase with this company. I have cups from other company's that seem to appreciate the customer.”
“Paid for my hydrojug on the 1/10. Still haven't received my item to even give a review of the item it's self. Giving a review on the poor shipping/handling. It's SUPPOSED to arrive by tomorrow. We shall see.”
“I want to love this cup so much because it is nice looking, doesn't leak, holds a large amount of water, and fits into a cup holder, BUT it came with a little scratch and the rubber seal at the bottom was coming off so it will not even sit on a table evenly. I could let the scratch go, but I’m so annoyed every time I set it down because it won’t sit well.”
“Still haven’t received it. Order on 1/09 and is now 1/27. I have been so excited to try their new cup and haven’t had issues in the past but almost a month for a cup is a little ridiculous.”
“Ordered Travelor cup. I am picky about water. There is a funny aftertaste from the spout or metal used in this cup. I ordered a mystery item and they sent me a product that was not a compatible accessory to this traveler cup. So dumb. 🙃”
“Unfortunately, this hasn’t been the best experience. Ordered one bottle and a sleeve. It took about 2 weeks to send out my order. Now, according to the tracker, it has been sitting in Utah for the last 10 days, not moving. I get it’s busy because of the holidays, but it seems like an excessively long time for a simple order.”
“Shipping took forever. I took my traveler straight from the box and washed it and the paint already chipped. I even used a cloth to wash it, nothing abrasive”
“19 days to receive a product with little update is a long time, website states it takes up to 10 days for your order to be shipped out; it does not take 9 more days to go from west to east cost of America. Product is nice but fulfillment is an issue that is well known to HydroJug.”
“Terrible customer service. 4 days for a response. A canned reply email saying go online and use the chat for faster reply when there is no chat. Or text a number when that doesn’t work either. Takes FOREVER to ship.”
“Took a month to receive my item, timelines were much longer than promised. The product itself is great but customer service is not anything I want to experience again.”
“Cup is nice but the shipping is not good which took 2 weeks to be delivered. I could not get a hold of any one which I emailed. Plus I even canceled but they didn’t bother to listen and got no response from anyone!”
“Customer service is awful. Don’t expect to get your order shipped in the time frame listed. And don’t bother messaging them asking for an update. They’ll only reply after your order is delivered.”
“This is my second hydrojug traveler (although I have other models) and while I appreciate how the brand continues to evolve, my lavender traveler has a whistle and very time I drink out of it. It also leaks.”
“I haven’t received it and it’s been over a week but I got and email saying I hope you have been enjoying your hydro jug but I haven’t bc I haven’t received it…”
“The water bottle itself is great. But not worth the shipping time. Took over 3 weeks to get. I ended up ordering a different bottle that came in a week and works the same.”
“Ordered a jug for a friend on 1/11, received and email about how I am liking the product before I even received it. It’s has been roughly 13 days and still no jug despite paying for shipping. Hoping to get a response from customer service soon.”
