“The best tumbler I’ve bought yet! I love that it’s leak proof and I can close the lid and shake a water packet into my drink. Love the color and it’s super comfortable to transport and hold. Great cup for sure.
Shipping took longer than usual and it never updated or sent me notifications. Took about 12 days to recieve but honestly it was worth the wait 😊”
“Mold collects in the lid where you can’t reach to get it cleaned. Was told I will get a replacement lid.. zero lid to be delivered. Was also told to wash the lid often? Obviously I was my cup!! Gross!!”
“Great product. Took waaaay too long for shipping. (25 days!) Customer service support is practically impossible to get ahold of. Love the product but will probably never order from this place again.”
“Awful! I wrote to this company via email 3 times and sent multiple instagram messages regarding my order trying to cancel it. It took over 2 weeks to get this (even tho it was to ship in 1-4 business days.) Customer service was ZERO help and they just stopped responding to my Instagram messages (which is apparently the only way you can get in touch with them.) And on top of all that, the cup leaks! And you have to pay for returns too so I've literally lost $40 on this plus the return fees. It's like this company takes no responsibility. Last time I will order anything from them. To be honest, I'll be surprised if this review even makes it to the website. Im sure they won't allow it up, they won't allow the truth to be posted.”
“I ordered three jugs and did not receive the middle order and no confirmation email of the order being received or delivered! I’m contacting Sezzle and I’ve contacted you’ll. My name is Yuma Perry and my email is yuma1@icloud.com”
“Purchased a second jug and sleeve for my husband, forgetting that a straw doesn’t come with the pro (which is actually very confusing… how can it NOT come with a straw??!!). Took awhile to show up. Then realized NO STRAW!!! So I purchased, paid for additional shipping, and after almost a MONTH… no straw and shipping label has been printed for over 10 days but not shipped. No response from customer service!!!!! This is absolutely ridiculous. Not worth the aggravation or money. I will not be doing business with Hydrojug again… there are plenty of other companies that would appreciate my business and have better customer service.”
“My order was returned by USPS due to a move and I never received it. HydroJug refused to refund me or re-ship my order to my new address. I’m so glad I was asked to do a review so that others are aware of this terrible customer service. $44 down the drain”
“Unfortunately I can't rate the Tumbler I order because i still have not received it. I order 3 weeks ago yesterday. Got a confirmation that it shipped after week two but now it seems to be lost in the mail. Very upsetting.”
“Absolutely the BEST cup I have EVER had!!!! You will not be disappointed by getting this cup. I now own 4 and am waiting for other colors to come in stock so I can buy them.”
“I’ve only had this hydrojug for a week and already the stainless steel has rust spots in multiple areas. Huge disappointment considering how expensive this jug is and how long it took to arrive.”
