“I love the product but I’m very disappointed in the shipping and lack of communication. I had an item that I had ordered back in November and it was told to me through an email that I would be receiving beginning of January and then weeks later they refunded my item without even telling me why until I contacted the company. Moving forward at least an email would have worked before you refunded my item. I’m now waiting on another order that I put in over 10 business days. I feel that your shipping needs to be a little faster, 10 plus business days is unacceptable in my eyes.”
“Second time round and still it received my order. First time I chased customer support. They said there hasn’t been any update from the parcel company so they will send another order. Same thing. I ordered this starting December as a Christmas gift. Still not received. Hydro still have taken my payment.”
“I ordered on Jan 3 and still have not received my cup(s) on Jan 24. I reached out to customer service and it took 5+ days to hear back. It’s been a very irritating experience.”
“It was 100% built for moms and people on the go! I have recently donated majority of my other tumblers and now have two hydro jug tumblers and of course the original “jug”. I love that I can throw that in my bag and not have it spill while I’m traveling or I don’t have to worry about an extra thing in my hand to carry! Thanks for creating something this mama can take everywhere!”
