“Neither my husband or I can even get the lid off and the company doesn't respond with issues through email so honestly I'm sure the cup works fine if you can actually use it lol”
“Hydrojug needs to figure out their ordering. It took them over 10 days to FULFILL an order for me, and this is the second time it has happened with them. I understand there are peak ordering times such as holidays and sales. But they need to figure out their operations and run more efficiently. I wouldn’t order from them unless you’re willing to wait 3+ weeks to receive your order.”
“The cup overall looks great! Things I did not love were: took 15 business days to get the cup, received the feedback review before the cup was delivered, got a free sleeve but it does not go with the cup I purchased and would not ever purchase the one it does belong with.”
“I recently had the opportunity to purchase a Hydro Jug online, and unfortunately, my experience was far from satisfactory. I placed my order on January 11th and received it on January 29th, which is a longer wait time than I had anticipated.
Additionally, to my disappointment, I received the wrong product altogether. It was frustrating to receive something I hadn't ordered, especially after waiting for so long. Hoping to resolve this issue, I promptly reached out to their customer service department, but to my dismay, the only response I received was an automated message.
Sadly, despite making several attempts to contact them afterwards, I received no further response or assistance from their customer service team. This lack of communication and support has left me feeling incredibly dissatisfied with my experience as a customer.
The lack of responsiveness from Hydro Jug's customer service team was very disappointing, as I expected better service given the positive reviews I had read about their products. It is crucial for a company to prioritize customer satisfaction and address any issues promptly and effectively.
In conclusion, my overall experience with Hydro Jug has been quite frustrating. The delay in receiving my order and being sent the incorrect product was regrettable, but the lack of any meaningful response or assistance from their customer service team was highly disappointing. I hope they can improve their customer service in the future to provide a more positive experience for their customers.”
“I still have no received my item. I look forward to getting to try it but after taking 14 days to get a shipping notification and another 6 days for it to actually arrive at the post office I am starting to be impatient. It’s been over a week since it shipped and almost a month since I purchased. I purchased an in stock color so I wouldn’t have to wait so long. I should have just ordered the out of stock color I wanted. It’s been so long I already got this review request.”
“The cup itself is amazing but the shipping part of my order was TERRIBLE… I never got any notification of my cup shipping till AFTER it was DELIVERED!!! It showed up on my doorstep 2 weeks after the order was placed with no notification it had even shipped.”
“I have ordered my hydro jug on January 8. It’s now January 31, and there is not update of when I will get it or where it is. No estimated delivery date.
It’s extremely frustrating to be excited about a product and be told it’s shipped (when you pay for shipping) and unable to track. Will consider other companies before ordering another time from Hydrojug.”
“Everything was great with my product. The only concern I had was the shipping times. I understand that businesses are busy but I waited a really really really long time to get my hydrojug! It said it was in American Fork and that is really close to me and then it didn’t move from American Fork for awhile. The next time I checked it, it said it was in Vegas? I was starting to get a little upset. I love my hydrojug but they have got to work on their shipping and customer service.”
“I thought I got scammed. The communication with the company was non existent. I tried emailing, texting and calling. The only reason I gave two stars was bc the cup FINALLY came in and it’s nice, but I would not recommend this company bc there is nothing stating orders are delayed.”
“Haven’t received hydro jug and it’s been over 3 weeks. When coming from a third party and tracking it, it seems to sit for several days before going cross country.”
“I love my cups so much, the colors and quality is amazing. I have 4 so far but will not be getting more due to the awful customer service. I have been trying to get an issue resolved since 1/16/24, it is now 1/30/24. I just wanted to purchase a new lid as mine arrived damaged to my favorite color cup. I was told I could get a mismatched lid, but I dont want something that does not match. Then I was told I could get a different cup but have not heard back for a few days. The cups are great, but if you have an issue youre screwed.”
“This was my first experience getting something other than the jugs and sleeves from Hydrojug. I have never been more disappointed by an online purchase than the Teal Traveler. The color of the picture versus what I received is INSANE. It looks completely different from the picture AND is not a color I would ever describe as teal. Pretty bummed because teal is my favorite color so I waited around on the travelers until they came out with the color, but what a waste. Nothing more annoying than poor photo representation of products online when that's the only way to purchase them.”
