“I did not get my Hydro flask. I did not receive it. It said it got delivered into my parcel locker but did not receive it. Was not there. I’ve been waiting for this for a very long time I want a refund I’m not very happy I was excited at first, but then never received it. I got a case number from the post office so I haven’t heard anything.”
“Placed an order the 10th waited till about the 23 to ask for an update on customer support received an email on the 24th saying it was finally shipped (day 14) the 25th they replied back to me saying it shipped and I was suppose to wait 10 days which clearly it surpassed 10 days for a notification saying it was delivered the 30th but it wasn’t? Messaged customer support 2 days ago still haven’t heard back..”
“I love the HydroJug. But it took so long to receive it approximately over 20 days to canada. And it came a bit faulted on the lid. Otherwise i have been waiting for it, great for daily use!”
“I gave a 1 star because I’ve been waiting for my hydrojug for almost a month now. It would’ve been nice to leave an actual review, but I haven’t received the product.”
“I’ve been a HydroJug customer for about four years now. I’ve always loved everything I’ve purchased. It makes meeting my hydration goals so much easier.”
“So I have one other hydrojug that I would rate 5/5 stars because it works beautifully, doesn't leak and is easy to screw the cap on and off. However, the one I just received, the cap doesn't fit as nicely, so it is very difficult to screw it on and if I don't have it on just right, it leaks. Kind of a bummer. I am hoping that this isn't a common problem.”
“The product is quality the delivery not so much. I waited 16 days for it to even ship. And then an additional 7 to get to me. I don’t mine the 5-7 days of shipping but why wait so long to fulfill the order. They also gave me a hydro sleeve does not even fit my type of water bottle”
“I purchased the traveler and shaker with the additional lid and straw. Game changers! All of my hydration options are covered and with high quality products. As the owner of another very popular traveler.. Hydro Jug is hands down more functional. With the spill proof lid and rubber grip, not to mention it’s lighter, I use my HJ traveler way more than I ever did the other. Cannot recommend these products enough for overall improvement in my water intake and overall wellness focus.”
“I recently had the opportunity to purchase a Hydro Jug online, and unfortunately, my experience was far from satisfactory. I placed my order on January 11th and received it on January 29th, which is a longer wait time than I had anticipated.
Additionally, to my disappointment, I received the wrong product altogether. It was frustrating to receive something I hadn't ordered, especially after waiting for so long. Hoping to resolve this issue, I promptly reached out to their customer service department, but to my dismay, the only response I received was an automated message.
Sadly, despite making several attempts to contact them afterwards, I received no further response or assistance from their customer service team. This lack of communication and support has left me feeling incredibly dissatisfied with my experience as a customer.
The lack of responsiveness from Hydro Jug's customer service team was very disappointing, as I expected better service given the positive reviews I had read about their products. It is crucial for a company to prioritize customer satisfaction and address any issues promptly and effectively.
In conclusion, my overall experience with Hydro Jug has been quite frustrating. The delay in receiving my order and being sent the incorrect product was regrettable, but the lack of any meaningful response or assistance from their customer service team was highly disappointing. I hope they can improve their customer service in the future to provide a more positive experience for their customers.”
“Slooow, processing and shipping!
To be honest, I really thought they forgot my order. When I ordered, I received my confirmation email immediately. However, 2 weeks later no jugs or even a shipping notification. I emailed requesting the status and the next day I received an shipped email and still to a week to get in.”
