“The Traveler is everything everyone has claimed it to be and more. I actually give the product a 5 star rating. The reason for my 3 star rating is the customer service I experienced while waiting for said product. The person I emailed with was not friendly and never even acknowledged or apologized for the way they approached the situation. If you can't handle the number of orders or the customer inquiries that come with it then perhaps you should spend less time/money on advertising and invest that into other areas of the company. Would I recommend this product? 100 percent yes. Would I recommend this company? Not without reservations.”
“Best tumbler ever! Legit doesn’t leak, still fits in a cup holder and the foldable straw is a game changer! 10/10 recommend! This is the only cup you’ll ever need!”
“I placed the order on 1/12/24 for a birthday gift on 1/27/24. The item didn't ship until 1/23. How does a package not leave the wearhouse for 11 days?!! Once it was picked up by OSM WORLDWIDE it took 8 days to get to USPS and was finally delivered on 1/31/24. They need to tighten up their processing time and get rid of OSM Worldwide.”
“I placed my order 3 weeks ago. Took forever to ship out and has never arrived I have emailed, but no response. My package says it’s in another town and hasn’t moved for 4 days”
“The customer service is severely lacking. You can never get ahold of anyone on the phone and they don’t answer their customer service email. If they do it’s an automated message. My item had not shipped yet and I just needed to update my address. So now I paid for a product and don’t have it.”
“Hydrojug needs to figure out their ordering. It took them over 10 days to FULFILL an order for me, and this is the second time it has happened with them. I understand there are peak ordering times such as holidays and sales. But they need to figure out their operations and run more efficiently. I wouldn’t order from them unless you’re willing to wait 3+ weeks to receive your order.”
