“How am I supposed to be reviewing an item that hasn’t even arrived. I definitely wanted to think this would be a great alternative to a STANLEY cup but I guess I’ll just stick to them. This is ridiculous! It’s been almost 3 weeks.”
“I have yet to receive my item. Customer support says it’s out of their hands. Item purchased on the 21st of January. Label created with USPS on the 24Th. They are still awaiting the item. No movement at all in transit.”
“I placed the order on 1/12/24 for a birthday gift on 1/27/24. The item didn't ship until 1/23. How does a package not leave the wearhouse for 11 days?!! Once it was picked up by OSM WORLDWIDE it took 8 days to get to USPS and was finally delivered on 1/31/24. They need to tighten up their processing time and get rid of OSM Worldwide.”
“I placed my order 3 weeks ago. Took forever to ship out and has never arrived I have emailed, but no response. My package says it’s in another town and hasn’t moved for 4 days”
“The customer service is severely lacking. You can never get ahold of anyone on the phone and they don’t answer their customer service email. If they do it’s an automated message. My item had not shipped yet and I just needed to update my address. So now I paid for a product and don’t have it.”
“My experience has been absolutely terrible. I placed an order over 3 weeks ago for 2 day shipping and I have not received anything and customer service takes more then 3 days to reply to any email.”
“I ordered this January 10th. I live in a popular area no shipping ever has taken this long and for a cup I feel like it’s not worth the wait. February is tomorrow, and I have heard nothing back. Tracking is misleading, not much information.”
“This company sucks!! So I ordered the 40 oz traveler and a mystery item almost 3 weeks ago and I still haven’t gotten it yet. I waited the 10 days for it to be shipped and I got no updates. I then had to reach out to the company if they knew what was going on. It took them days to respond and it wasn’t helpful at all. I’ve been waiting forever for my items and I’m really frustrated with it. I get it that big sale items take awhile, but I NEVER had to wait this long for an item to come through.”
Hi!
Please reach out to our team at service@thehdyrojug.com and they will be able to assist you with tracking your order. During sales fulfillment time is 5-10 business day then shipping times begin this was listed on our site and email confirmation to give you an idea of shipping during high order times.
