“I’m so disappointed in my hydrojug. The lid was SO hard to get off! Enough so that it started peeling because I had to grip it so tight. Then the handle completely broke off. I only had it for 3 months. Customer service was not helpful at all because I threw the jug away after taking these pictures and am unable to mark it with an “X”. Will not be purchasing again!”
“My hydrojug got stolen when it got delivered and they left it out in the front porch and no one has gotten back to me. Their customer service is horrible there is no one I can contact to help me. The chat doesn’t help the person take days to reply back. I just want my money back at this point cause it been about two weeks.”
“I left a review earlier about my issues with the bottle not keeping the water as cold as my previous Hydroflask and the bottle leaking. The company responded but only addressed the water temperature and made no comment about the leaking. I see it continually advertised that this bottle is leak proof but I followed instructions and had the straw closed completely but the bottle still leaked all over me. Now, my issue is that the straw is impossible to completely clean. I’ve tried to remove it and so has my boyfriend to clean in the nooks and crannies but it won’t budge at all, leaving parts of the straw dirty even after washing. I’ve only had this bottle for about a month and I’m throwing it away at this point. Very disappointed and will be returning to my Hydroflask.”
“I ordered the Camo because that style was really cute. I didn't have to wait long to get it on the mail but when I got the 40oz traveler the top was defective. It was open and wouldn't close. This is the second cup is ordered from them and the first one never came. Now the Camo wasn't closing. I contacted hydrojug and the cup was sold out. I don't like how things are limited because if there is something wrong with the item we can't get a replacement cup. I'm disappointed with this company.”
“The products are great and I am glad that they sell replacement lids. However, the customer service was horrible. I placed my order on January 10. I understand they have a higher volume during sales. I waited, and finally on January 29, after 19 days, my order arrived. I was extremely dissatisfied in their lack of communication after I had emailed customer service after 10 days of placing my order. I was also disappointed that it took extremely long to arrive.”
We are sorry to hear that and appreciate your feedback. During sales especially our birthday week sale fulfillment can take longer than normal due to the high influx of orders. Fulfillment was 5-10 business during that week once your order is fulfilled shipping times begin. We state this in our confirmation email as well as website so you know when you can expect it. Fulfillment and shipping days are business days which exclude holidays and weekends. As for the slow response time we apologize for that with the high influx of orders there is also a high influx of emails and our team was trying to catch up on emails and working overtime to get back to everyone in a timely manner. Usually it is within 1-2 business days but with the sales/releases it was a little longer. We hired new members so in the future it won't take as long but our team will get back to you as quickly as they can.
“if i ever receive my new lid i will let you know. i have the stainless steel and love it but I have had to contact hydrojug multiple times and my order was just placed in the mail today.”
Hi! Thanks for reaching out it looks like your order left on the 7th and is in transit and just updated today at a new facility. Email service@thehydrojug.com for help tracking your order
“I’d love to review my hydrojug like you are asking me to but it’s been what seems like 10 years and I still haven’t received it. Very disappointing it takes weeks to even ship.”
Normal packing time for our fulfillment time (outside of holidays and sales) is 2-4 business days. Your order will then leave our warehouse and deliver within 4-7 business days with standard shipping and 2-3 days for priority. You can expect tracking information to be sent to you via e-mail once it has been fulfilled. Email our team if you need assistance tracking your order down service@thehydrojug.com
Normal packing time for our fulfillment time (outside of holidays and sales) is 2-4 business days. Your order will then leave our warehouse and deliver within 4-7 business days with standard shipping and 2-3 days for priority. You can expect tracking information to be sent to you via e-mail once it has been fulfilled. If you have any questions email us at sercice@thehydrojug.com
“I’m sure this is a fantastic water bottle and I’ve been super excited to switch to it from my go-to Stanley. However it’s taken over a week to even ship. It’s been about a week and a half so far and it still hasn’t arrived - tracking is still states away. Their website does not offer any faster shipping options. High quality product I’m sure, just snail speed delivery time. Would not recommend to anyone looking to get quickly.”
Normal packing time for our fulfillment time (outside of holidays and sales) is 2-4 business days. Your order will then leave our warehouse and deliver within 4-7 business days with standard shipping and 2-3 days for priority. You can expect tracking information to be sent to you via e-mail once it has been fulfilled. If you have any questions email us at sercice@thehydrojug.com
“Purchased a mystery sleeve the sleeve I was given doesn't work with the cup I bought. When I reached out to customer service was told I could but a new item to fit the sleeve and they will give me free shipping. This is unacceptable why send me something that I can't use and the only way I can use it is to spend more money and purchase something else?”
Our mystery item is selected at random and is not based off the items in your order. The mystery item is marked final sale because they are discounted with a value up to $30. We are so sorry if it was not applicable to the item(s) in your order.
