Hyperoptic Reviews

Name: Hyperoptic
Rating: 1.16

1.2 Rating 119 Reviews

3 %

of reviewers recommend Hyperoptic

Company Reviews

Questions

Metrics

1.2

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	51.86 minutes

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When it works, it's great! It's a shame that when it comes to peak time useage, especially in apartment buildings, Hyperoptic does not work. I've no idea why this year, four years ago they had the best speed, service and reliablity. Now? As soon as it hits 5pm - it's like my internet is being throttled. Every page load is tedious. Even with Wifi Speeds of 300mbs - it's a miricle if my ping on video game servers is less than 400ms. Raised tonnes of tickets. Done tonnes of diagnostics. They simply won't accept fault. Would not be suprised if their record losses as a company have anything to do with their service falling off a cliff.”

Helpful Report

Posted 6 months ago

“Hyperopic insulation team are very messy they broke into our cubard s and damaged a door dont put things back as they found them said they would fix damaged door been a month now still not fixed”

Helpful Report

Posted 8 months ago

Hyperoptic is rated 1.2 based on 119 reviews