“Amazing product and amazing customer service experience!
I will continue to purchase for myself and for others from Ice N Fire over any other competitor companies.
Even the more inexpensive jewelry I've gotten is still so cute and doesn't look juvenile or cheap.
I ordered a few things recently and there was some kind of issue with their online inventory count.
A representative was so kind to email me and offer a different product as a replacement and even threw in some free bath salts as a gift.
I haven't had this level of customer service in years and it really warmed my heart.
Thanks Steve!”
Dear Miana,
Thank you so much for your amazing 5-star rating of Ice N Fire! We are thrilled to hear that you had an incredible customer service experience with us.
We greatly appreciate your continued support and loyalty. Your kind words mean the world to us. We are delighted to hear that you will continue to choose Ice N Fire over any other competitor companies when making purchases for yourself and others.
We take pride in our products, ensuring even our more inexpensive jewelry looks cute and not juvenile or cheap. We are thrilled that you appreciate the quality and style of our items.
We apologize for the issue you encountered with our online inventory count, but we're glad that our representative was able to assist you promptly. It was our pleasure to offer you a different product as a replacement and include free bath salts as a gift. We always strive to go above and beyond in providing exceptional customer service.
Thank you once again for being a loyal customer. Your continued support means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us.
Warm regards,
Steve and the Ice N Fire Team
“Such an amazing experience, they definitely went above and beyond and were very helpful and prompt when talking to me to figure out the order details. Thank you !!!”
Thank you Alice for the amazing 5-star rating of Ice N Fire! We are so pleased to hear that you had such a great experience. We strive to go above and beyond to assist our customers and it's wonderful to know that we achieved that with your order. Thank you so much for your kind words and for taking the time to provide us with a rating.
Thank you Amanda for your glowing 5 star rating of Ice N Fire! I'm so glad you love the look of the new candle glass and the logo on the lids. It really is the perfect touch - we really appreciate your lovely review!
Thank you so much Laurie for your 5 star rating of Ice N Fire! I'm so thrilled you love our products. We value your loyalty and couldn't do it without our amazing customers like you!
“Service and returns are very good. Usually have my order within a week of putting order in. They have a website you can go on if you have any questions or suggestions. Awesome staff”
Thank you, Dede, for your 5 star rating of Ice N Fire! We really appreciate your loyalty & appreciate you taking the time to leave such a great review - it really means a lot to us!
Thanks so much for your 5 star rating, Mary! We are so happy to hear that you enjoy our Ice N Fire oils! We appreciate your loyalty as a customer and hope you'll keep coming back!
Thank you so much, Jasmine, for your 5-star rating of Ice N Fire! It means a lot to us. We're glad to hear that you enjoyed it so much and got a 100 ring!
Thank you so much for your 5 star rating, Kathy! I am so glad you are enjoying our products. I really appreciate your kind words about Ice N Fire. I am so happy to know that you also love the fact that we are a Canadian company. Thank you for your support!
Thank you so much for your wonderful 5 star rating of Ice N Fire! We're so glad to hear that your wife enjoyed her experience with our products. It's always so rewarding to hear that our products have bought joy to special occasions. Thank you again for the kind words!
“i recently bought a bag of the loose bath bomb powder and i absolutely love the smell of the cinnamon and the berry. I would definitely recommend the loose powder as you can add as much or as little as your mood calls for. And the ring was gorgeous.”
Thank you so much Erin for your generous 5 star rating of Ice N Fire! I'm glad that you enjoyed your purchase and that you were pleased with the ring. It's great to hear that you loved it, and that you found the ring to be stunning! We appreciate your support.
Thank you Kimberley for your 5 star rating of Ice N Fire! We are delighted to hear how much you love our body soaps. We take great pride in providing you with nourishing products that will give your skin that extra glow. We thank you for being a loyal customer!
Thank you so much for your 5 star rating of Ice N Fire! I'm so glad that you loved our bath bomb. I'm looking forward to you trying our candles next. ❤️ 😍 💖 ❣️ 💕 ❤️ BACK AT YA!!
“I was so happy to finally find a ring candle with no smell. Seems weird I know, but I'm very sensitive to smells. But I still wanted a luxury candle, I love watching the flame flicker and the shadows it creates on my walls. This is the only candle company I found that offers that, and you get a pretty ring too, what else could you ask for? I loved my candle and my ring, so dainty and timeless and lots of sparkle. Will be buying again for sure!”
Thank you so much for your amazing 5 star rating of Ice N Fire. I'm so glad that you found exactly the candle you were looking for. I'm thrilled that the beautiful design gave you the perfect candle experience. I'm so glad to have you as a satisfied customer, and I look forward to providing you with even more luxurious candles in the future.
Thank you so much for giving Ice N Fire 5 stars! We really appreciate your support. We are also delighted that you were thrilled with the thrill of finding your ring. Great products indeed! Cheers!
Thank you so much, Vivian, for your 5 star rating of Ice N Fire! We're so glad you love both our candles and our rings. We really appreciate your kind words and support. We're so glad you love them!
Thank you so much Tracy for your 5 star rating of Ice N Fire! We are so glad that you enjoy the amazing scent and ring inside!! We truly appreciate your support as a repeating customer.
