IconByDesign Reviews

Name: IconByDesign
Address: 9907 E Bell Road, Suite 110, Scottsdale, AZ
Rating: 4.80

4.8 Rating 351 Reviews

94 %

of reviewers recommend IconByDesign

4.8

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 411 5487

Email:

Care@IconByDesign.com

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IconByDesign 5 star review on 12th October 2024

391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The furniture is solid, well made, well finished, and well-delivered. I needed delivery at a later date, within a specific delivery window, and within 3 days of arrival at the delivery location, I had two deliveries, consisting of 1) dining table and chairs, and 2) loveseat and coffee table. Adam, of Icon was very helpful, answering questions, and providing assurance our needs would be met. He promptly recalled calls and messages. He did not overpromise. So we had basic furnishings for a new apartment within days of arrival and could not be more pleased. The furniture has crisp clean lines, and will outlive me by decades. If you've found Icon by esign, reward yourself - you will be so far beyond and above IKEA or similar cheaply built quickly deteriorating goods - The simple classic lines and solid construction will last a lifetime and still have value.”

IconByDesign 5 star review on 23rd December 2022

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“IconByDesign saved the day! We recently moved into a condo and needed to get some smaller furniture. I found some chairs I liked from Wayfair but the wait was 4 to 8 months before they could be delivered! When I found these chairs by icon just fell in love. I was a little nervous to buy something that I hadn't sat in first… Because it might not be as comfortable as it looked. And I also wanted something that can be delivered in a reasonable amount of time. These chairs fit the bill! They were delivered less than three weeks after my purchase and they are so comfortable with my husband and I sit in them for everything now! The company they used as their delivery service was excellent. The gentleman was very very nice and took all the cardboard and packaging material with them. They helped me look over the chairs for any flaws before signing off.”

IconByDesign 5 star review on 13th December 2022

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“We had a great experience with our table. The delivery team was fast and helpful, getting it set up quickly. We did not the table had a small cosmetic crack, but the Icon team was able to diagnose the crack as minor, and offered a small discount and a set of tools to fill it in, and a complementary table cleaning kit. Definitely will check out their other options for our future furniture needs.”

IconByDesign 5 star review on 11th December 2022

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“Very nice piece of furniture. It is well crafted and they used quality materials. My only suggestion would be to use quiet closing drawer hardware and plastic perimeter rings on the back panel to make the insertion of cords easier. The communication with the company and the delivery of the product was great. I would purchase another item from this company without hesitation.”

IconByDesign 5 star review on 10th December 2022

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“I am extremely happy with the table and the service that I’ve received. Delivery came as expected, guys assembled the table within 15 minutes. Very professional and friendly. Table is absolutely beautiful. Amazing craftsmanship. I will definitely be buying from them in the future.”

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“I absolutely LOVE the furniture I ordered from IconByDesign, it is really beautifully made and so sturdy, smells amazing, and would highly recommend to my friends and family.”

IconByDesign 5 star review on 6th December 2022

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“Great style and a very solid table. Will enjoy it for years.”

IconByDesign 5 star review on 3rd December 2022

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“We are pleased with the style and structure of the chairs in our current MCM home. The chair fabric color met our expectations. We are transporting the chairs and plan to assemble the matching oak table in the spring. Will give an update then. The delivery was timely and the chairs are in perfect condition. The table in the box looks in perfect condition.”

IconByDesign 5 star review on 2nd December 2022

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“Great company to work with: flawless communication and delivery…and great products.”

IconByDesign 5 star review on 1st December 2022

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“IconByDesign has high-quality products with exceptional customer service. Delivery was quick and accommodating to our schedule.”

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“Great communication from IconByDesign! We ordered dining room chairs and we're kept updated on estimated times for shipping and delivery times. Our chairs arrived sooner than we expected by a few days. We were very impressed with the ease of ordering and the great communication/keeping us in the loop about our order. Well done!”

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“I bought walnut wood table and chairs. Absolutely beautiful. Top quality. Takes a long time to arrive but worth it. Great company. Good customer service. Flawless easy white glove delivery. Perfect!”

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“The Midcentury/Danish Modern design of the furniture and the wood finishes are fabulous. It is just the vibe I wanted for my new apartment. Ordering was easy, and the white-glove delivery service was excellent.”

IconByDesign 5 star review on 26th November 2022

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“Very good product and very nice customer service!”

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“Fantastic experience with this company. Seamless from order placement to delivery to set up. The table and bench are gorgeous! Highly recommend Icon By Design!”

IconByDesign 5 star review on 18th November 2022

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“We ordered the Magnus walnut table. It is beautiful! Having the extension stored in the table is so convenient. The Magnus walnut chairs are super comfortable as well. Adam was a pleasure to work with and was extremely responsive each time we had questions. Icon's customer service is outstanding!”

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“The chairs are just what I wanted. The wood is beautiful and the craftsmanship is superior. Cannot wait for my family to visit on Thanksgiving. I am sure the chairs will be the talk of the day. I hope to make future purchases from IconBy Design. Finding furniture that will become heirlooms matters!”

IconByDesign 5 star review on 14th November 2022

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“Exceptional quality. Exceptional service.”

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“Quality furniture and great service! The responses were prompt and very helpful.”

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“Working with IconbyDesign and getting information was quick and seamless.”

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IconByDesign is rated 4.8 based on 351 reviews