IconByDesign Reviews

Name: IconByDesign
Address: 9907 E Bell Road, Suite 110, Scottsdale, AZ
Rating: 4.80

4.8 Rating 351 Reviews

94 %

of reviewers recommend IconByDesign

4.8

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 411 5487

Email:

Care@IconByDesign.com

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IconByDesign 5 star review on 12th October 2024

391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love, love, love our new furniture, great fabric with slightly firm seat cushions (back and side cushions are definitely soft) though still extremely comfortable. We wanted a beachy look hence ordering the light colour and couldn’t be happier with the high quality finish of the timber construction.”

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“I love the desk I ordered”

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“Thrilled with the furniture I ordered”

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“SO excited about our new chairs! They are so beautiful and comfortable!”

IconByDesign 5 star review on 3rd July 2022

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“Furniture was delivered in a timely manner given the circumstances of shipping delays. All the pieces arrived in perfect condition. We love it!”

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“I absolutely love this table and chairs. The craftsmanship is excellent and the whole family is extremely pleased with how it has brightened up our house. I could not be happier with this purchase. Furthermore, every time I reached out for an update on the order, I received an excellent customer service response within 12-24 hours. Excellent company, amazing product.”

IconByDesign 5 star review on 2nd July 2022

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“I'm too unhappy overall to go into detail right now.”

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“You get exactly what you see, delivered on schedule with great care.”

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“I love my Solid American Oak bench”

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“Absolutely love our new chairs! High quality construction, beautiful design and great white glove delivery.”

IconByDesign 5 star review on 16th June 2022

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“The table arrived 2+ month late and has a hairline crack that runs along one side of the table upon arrival. Customer service said it’s normal for natural wood to have this due to weather changes, and sent some filling sticks and $300 discount on the $2000 table. However the crack just keeps getting bigger and bigger, it is definitely not a weather issue like what the company claimed. It is surely a manufacturer problem, we contact customer service to see if we can get it fix, and customer service just completely ignored us.”

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“The table was delivered in good condition. We are happy. If given the option, I would have liked a lighter stain, but we are happy with the design of the table.”

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“We patiently ordered a pre-order table and chairs and it took months for them to come in which was noted and expected, except for what followed. We had to reschedule our delivery with Metropolitan due to unforeseen street work in front of our row home (the entire street closed during work hours) and then street festivals also closing the area on the Saturdays that we had tried to reschedule to. Great, that's fine, we can't control city activities, but this entire time we were under the impression from Metropolitan that they had all of our items ready to be delivered at the local facility. Finally, we manage to schedule a delivery day where a truck can get to our house and we get a call from Metropolitan that they do not have our table to deliver. I'm sorry, what? Where has it been this entire time? I first called Metropolitan but got the run around on the table being in Massachusetts and needing to be delivered to the New Jersey warehouse and that it could take 5-7 business days. Okay - we all know it does not take that long, but sure, fine I'll wait a week. Wait the week - call to reschedule the delivery, and find out the table is still not in New Jersey. Okay... called IconByDesign directly as I felt like we were getting the run around on delivery and the phone rings once and stops ringing... so I keep calling and the same thing keeps happening. One ring - then cut off. I then get an automated text message and a prompt call back from owner Adam Light. Great, this is the only positive thing that happens and (for the moment) makes up for the delivery situation. He promises to resolve the table situation and ensures he has a direct contact at the warehouse. True to his word, the table is resolved, we get an email and phone call, and delivery is rescheduled once the table is in New Jersey a couple of days later. I do want to mention the representative he contacted at Metropolitan got the locations swapped in her email which was unnerving, but I made sure to double-check we were on the same page. He follows up via email, great. The team gets here from Metropolitan and the chairs come in and they are in great shape, wonderful, this will be over soon! And... up comes the table. The team starts to unpack it, and it has three legs... in a sealed box from IconByDesign. The team asks us if we want to refuse the table. Unsure what to do, we call IconByDesign (during normal USA EST working hours) to see what can be done. I get the one ring and no answer, a text message saying I'll get a call in a few minutes, and then one a second later saying I'll get a call in a few hours. Great, what now? We decide to send the table back because we have limited space and nowhere to lay a three-legged table for the foreseeable future. I finally get a call back during dinner time that night and a team member says "I wish you hadn't refused it" because they do have extra legs at a warehouse in North Carolina. Okay, great... I'm sorry how would I know that and no one was available to answer my phone call during scheduled deliveries? And why should I, as the consumer, be expected to hang onto an unusable table because your factory can't do quality control properly? I asked them to send a new table ASAP, and the team member told me that they would rather have Metropolitan inspect the table we refused for quality (assured that they will do an amazing job as it is their usual job with other furniture companies), redeliver it and will send another leg "by courier" from their new warehouse in North Carolina on the same day. Whatever team delivers last will do the "white glove service" and they both know about it. I tell him I am uncomfortable with that as I saw how the team repacked the table and I am sure it will be damaged at this point (just wrapped in a furniture blanket). I'm tired at this point and don't even know how to respond. The guy was very pushy about going this route, and refuses to send a new table. It felt very uncomfortable considering the money we spent, but I'm trying to be patient. He assures me he will get back to me in 24 hours with a resolution and confirmed table inspection. 24 hours go by, nothing. I contact IconByDesign and a different team member responds saying they need another 24 hours. Great. Patience is running out over here. We then hear from the team that the table is fine, will be redelivered and we will be contacted by both delivery teams to coordinate. Metropolitan does contact us, but they do not know anything about the extra leg or coordination with the other delivery service. The other delivery service sends a link to schedule a delivery that doesn't work and has no contact information. I finally call IconByDesign and tell them to handle the coordination and they say that is on us because they won't be coming the same day, and I have since called again about the courier service and have not heard back. Metropolitan just showed up with our table and it is broken on the side, scratched deeply on the bottom and very scuffed on the top - exactly what I was nervous about. It has been refused, and here we are, with no table and no one picking up at IconByDesign or responding to messages during normal business hours. Buyer beware, knowing what I know now I would never order from this company again. Part of the reason we ordered is other reviews said returns were handled with ease when issues arose, but we have not had that experience at all.”

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“The furniture is beautiful and well made.”

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“We love this table and chairs. Beautifully designed and manufactured. The chairs are comfortable and the table is easy to expand. We took a chance on ordering without seeing them in person. They are even better than the photos on the site.”

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“We love our table and the customer service was excellent. I would definitely buy from Icon by design again.”

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“This table is amazing. Beautiful and extending it is so easy.”

IconByDesign 5 star review on 9th June 2022

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“I could not be happier with this table. It is designed with thought and style. The construction is excellent. I purchased the table that is expandable and having the leaf so cleverly out of sight yet readily available is a huge plus. All in all, great-looking design at a very reasonable price.”

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“Very happy with the table I ordered”

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“I just wanted to tell you just how thrilled I am with my new table. It is perfect for my needs. The Olivia extension table is beautiful and well made. Years from now if I choose to downsize, it can transform into a more compact piece of furniture. I hope to eventually purchase a sideboard from your company as well.”

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IconByDesign is rated 4.8 based on 351 reviews