IconByDesign Reviews

Name: IconByDesign
Address: 9907 E Bell Road, Suite 110, Scottsdale, AZ
Rating: 4.80

4.8 Rating 351 Reviews

94 %

of reviewers recommend IconByDesign

4.8

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 411 5487

Email:

Care@IconByDesign.com

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IconByDesign 5 star review on 12th October 2024

391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the Olivia Dining Table - Rectangular (55 x 32). I saw an advertisement on Facebook. Thank you Facebook. I ABSOLUTELY LOVE MY NEW TABLE. My experience with IconByDesign was wonderful, from beginning to end. Delivery team great. Put my table together and placed it exactly where I wanted it. WOULD HIGHLY RECOMMEND THIS COMPANY AND THEIR PRODUCT TO ALL.”

IconByDesign 5 star review on 25th March 2022

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“The piece is well made. Customer service is great. I wish there were more fabric options. i find the couch a bit firm and uncomfortable. Maybe it will loosen up with age.”

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“I had a wonderful experience with IconByDesign. Customer service was top of the line, including a facetime call to verify the answers to a few questions I had. The detailing, construction and finishing on the table and chairs I selected are great.”

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“We received a beautiful dining table from IcobByDesign. The customer service was excellent. One of the owners personally spoke with me to ensure and facilitate expedited shipping so our product would arrive in time for a photo shoot. Great product and service!”

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“Wonderful service. High quality furniture”

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“The Magnus oak dining chairs arrived on schedule and they are beautiful, well crafted, and very sturdy and comfortable. The gray upholstery is great! We are very pleased with the quality of this purchase!”

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“I LOVE IconByDesign furniture. I've purchased numerous pieces and the quality is unmatched for the price. The support team is incredibly responsive, the shipping service is excellent, and there is consistency in the quality of craftsmanship. This loyal customer would highly recommend their furniture!”

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“Our Magnus table and six Olivia chairs arrived in perfect condition and look great. The delivery was on time, friendly and competent. We thought the video chat with Adam was very useful - it was great to see the Australian showroom and have Adam show us various options.”

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“Our Magnus table and six Olivia chairs arrived in perfect condition and look great. The delivery was on time, friendly and competent. The build and finish are top notch. This isn't particularly complicated furniture, but the joints are tight and smooth. The table top has steel rails underneath to keep it flat over the years. It's all well thought out and executed. We were worried about ordering chairs online, thinking about all the uncomfortable dining chairs we've sat in. The Olivia chairs exceed expectations - they are comfortable, solid, and have a nice balance, not too heavy or too light. The fabric back cradles you nicely and the seat has a nice amount of cushion. Adam suggested a zoom call before ordering and that was a great idea. We got to see various options in their Australian showroom and Adam did a test sit in various chairs, which was useful. So I recommend the video chat.”

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“had not bought furniture online before. The descriptions on the website were helpful. After I ordered, the follow up e-mails from the company were informative. I love my dining table and chairs!”

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“I love my chair and table.”

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“I looked for dining table for 4 months and even bought one that I didn’t like but better than eating food on the floor )) Fortunately, it wasn’t delivered and I had to seek another one, so I pulled the trigger and bought olivia solid American oak table on Icon by Design. After 2 months when it was delivered me and my wife was surprised because that’s what we were looking for!!! it is really beautiful and well made, we love it so much. Thank you Icon by Design!!!”

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“We really love our Magnus Dining Table -- simple clean design, quality construction and really responsive delivery service!”

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“Excellent sideboard. The materials feel well crafted and very sturdy. I use it as a media stand and it fits a surprising amount of blu-rays and electronics.”

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“I love the new table. It's beautifully crafted and solid. Deliver and setup were seamless.”

IconByDesign 5 star review on 26th January 2022

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“Just moved from 5000 sq ft to 2000 sq ft and needed a new kitchen table. Most of my furniture is rosewood (50 years old) with some teak. I searched for a long time to find something that fit well with my current design. The table and chair set I ordered was exactly what I was looking for”

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“Superb customer service and communication, especially while the cargo ships sat in the port of CA for months. I called customer service with a question ( before ordering ) and the CEO answered the phone! It took 5 months to get my dining room, through no fault of the company, but it was absolutely worth the wait.”

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“We took a risk ordering a furniture we’d never seen in real life. But we are delighted with everything we bought. It’s beautiful and well made.”

IconByDesign 5 star review on 6th January 2022

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“The table arrived in less than 2 weeks and was delivered and assembled by professionals. It's beautiful and fits our space perfectly. Thank you!”

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“First the good: there is no doubt about the high quality of the materials used by Icon be Design. The Magnus chairs we have with black leather are absolutely gorgeous and ergonomically designed to be quite comfortable despite the hard back. We also appreciate the customer service in how they dealt with the supply chain issues that delayed our delivery by months. The bad is that we are very unhappy with our extension dining table and they are unwilling to do anything about it. While we have complained about the placement of the legs when the table is extended and how that interferes with additional people being able to sit at the table (our previous extension tables had the legs move out with the extension while this one has the legs stay in one place). I communicated this to the company and they were unwilling or unable to address this because I no longer have the packaging. We didn’t use the table while we were awaiting their response, but now have and have discovered a bigger issue— the pitch of the table when extended. The table pitches downwards toward the diner and causes all our sauces to roll down the plate toward the diner. It makes our dinners look terrible because the sauces mix together in a sloppy way. Either we have a defective table or this is another flaw in their extension table design. Highly recommend the chairs but I have no reason to recommend their extension tables.”

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IconByDesign is rated 4.8 based on 351 reviews