IconByDesign Reviews

Name: IconByDesign
Address: 9907 E Bell Road, Suite 110, Scottsdale, AZ
Rating: 4.80

4.8 Rating 351 Reviews

94 %

of reviewers recommend IconByDesign

4.8

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 411 5487

Email:

Care@IconByDesign.com

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IconByDesign 5 star review on 12th October 2024

391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sometimes you look at things to buy online and then they don't measure up when you get them. In the case of IconByDesign, the furniture we ordered was as beautiful in reality as it was online. The Magnus extension table and sideboard are so well crafted, finished, and solid--we're thrilled! And their customer service is super! Adam was extremely responsive, as we followed the furniture from Australia to the port of L.A. (where it was stuck for awhile, as was everything) to our door. Glad I clicked on that random ad for a furniture company I'd never heard of!”

IconByDesign 5 star review on 28th December 2021

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“Absolutely fantastic! Beautiful designs, dedicated staff, friendly, responsive, informative, reasonavble prices for top quality stuff. They're our favorite new furniture brand.”

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“Great customer service. Even though the supply chain issues were out of their control, they were very kind and took measures to help offset the extensive delays to my delivery. Very responsive team and great chairs. I deducted 1 star because I am not satisfied with the extension dining table as already communicated to them.”

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“What a lovely table! So simple and classic. We are really enjoying using it but making sure we use soft mats or a table cloth for mealtimes.”

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“Wonderful company. Easy to worry with and order from. I had a great experience.”

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“Love my new table. It is built well and sleek in design”

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“This is our first time ordering from IBY. Very happy with the purchase and delivery was quite fast for the pandemic time. Honestly, the table arrived even before I could get the US furniture delivered from US itself. Very Happy and strongly recommend it.”

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“Like this company. Five stars.”

IconByDesign 5 star review on 23rd December 2021

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“Love our dining table and chairs. Unfortunately, they got locked up in the Port of LA forever but they were worth the wait! Open a store in NYC please :)”

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“Excellent product and service.”

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“Even though the company is based in Australia and I'm in the US, they had incredible customer support that felt like doing business with a local small business. Being able to talk to the co-founder Adam and see the furniture on a live video call made it much easier for me to purchase with confidence.”

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“Love my Dining Room set. So sleek and lightweight. All my friends love it. Set up guys were great. Very polite and wasted no time. Thank you!”

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“Wonderful delivery and a very responsive team during a transit slowdown.”

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“We received 6 Magnus dining chairs. The fabric and The color of the material is beautiful and we love the style of the chair. The wood is very attractive and is solid oak. The seat is very comfortable, also. Only two issues, with our order. One chair came with a crack, but the company is replacing it very soon. The other issue, is that on the top of the chair, there seems to be a design of a cross. The delivery from Metropolitan went very smooth and the driver was very courteous and helpful.”

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“I was a little nervous about buying a couch sight unseen, but I'm happy to report that the Olivia three-seater is everything I hoped for and more. I love the exposed wood frame and the very cool way the pillows are held on by dowels. I was also very pleasantly surprised by the fabric, which has some flecks/variation in the overall "sand" color that gives it a really natural and luxe look. I've also found it to be very comfortable - though I'd note that it's definitely not a deep, cushy, swallow-you-up kind of couch. It feels more more like a comfortable, supportive chair. My only complaint is that the shipping company temporarily misplaced my couch, which resulted in a month and a half delay to receive the item, even though it was in stock when I ordered it. But that was entirely the fault of the shipping company and Icon by Design really went above and beyond to help me get the problem sorted out. The customer service on their side was superb and I would absolutely order from them again.”

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“Awesome! Not only services but also items. Only I can say is perfect!”

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“Great service! Table delivery was much sooner than I expected, so fast! And I love my table.”

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“IconByDesign, a company from the other side of the world from me, delivered exactly what they promised: a beautifully crafted piece of furniture made with quality solid oak in a timeless design! Wow!!”

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“The table is gorgeous, just as pictured and described. Delivery was timely and efficient.”

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“I was looking for a good solid table for long time and i am glad i found IconByDesign. Me and my wife are really happy with the table. Its gives us joy by looking at the Craftsmanship that went behind this table. This is real solid Oak wood with very reasonable price.”

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IconByDesign is rated 4.8 based on 351 reviews