Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my floor lamp, good quality and quick delivery. I would definitely order again!”

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Posted 5 years ago

“Great stylish products - quality and price are amazing!”

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Posted 5 years ago

“Very disappointed with the service and late/split delivery dates, I wrote an email a week ago and still no response?”

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Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you.

Posted 5 years ago

“Would be better if you take away the annoying review pop up. I can t see the page!!! Oh the irony.”

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Posted 5 years ago

We are sorry that you were unhappy with your visit to our website. We have been working on our new website which will be live later this week and should resolve the issue you have experienced.

Posted 5 years ago

“Placed my order, which were pretty easy and were delivered on time. Arrived in good condition. Would definitely order from them again.”

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Posted 5 years ago

“Bought a lamp as a Christmas present pleased with service & price”

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Posted 5 years ago

“Beautiful light with quick and efficient service”

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Posted 5 years ago

“Looks great.”

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Posted 5 years ago

“I thought the glass was gonna be round n smooth but it turned out it had bumps in for effect so that was clearly not shown in the image but overall everything else is perfectly fine. Arrived really early than expected.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Love the light shades, and the delivery was a few days later, l recommend this company if your looking for light shades check them out.”

Helpful Report

Posted 5 years ago

“The light arrived quickly and were well packaged and in good condition. The light is very tall and imposing (as per other reviews), so you would need a fairly large room. I am happy with my purchase”

Helpful Report

Posted 5 years ago

“Good lights, great customer service, but they use Hermes as a delivery agent who are absolutely horrendous. I woulds like to use Iconic lights again, but feel I cannot due to the delivery issues. I ordered and paid for next day delivery but after 2 days still no parcel. The team at Iconic lights were great but they had to resend and use another agent who managed to get the items to us the next day, but as I had trades in, I had to get the spark back to fit when they arrived. The Hermes parcel eventually turned up with a next day sticker on it ONE WEEK LATER! Customer service doesn't end when goods leave the warehouse!!!”

Helpful Report

Posted 5 years ago

We are sorry to hear how your item was delivered by the carrier, we will take this further with them as this is not the standard of service we or they expect. Please do not hesitate to contact us if you have any further issues. customerservice@iconiclights.co.uk

Posted 5 years ago

“Product as described and pictured. Easy to order with quick delivery.”

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Posted 5 years ago

“Horrific. Ordered 3 light shades, one arrived. Chased the order up requested they send the 2 missing light shades, one arrived. Had to call again to chase that up - 'oh sorry that last one that's not arrived, it's out of stock, that's a shame, we've refunded you'. Great thanks... not what I wanted to hear at all especially since you mucked up the deliveries in the first place. The only redeeming part of this is that the light shades are actually really nice and now I will have an odd room out as I am definitely ordering elsewhere.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are truly sorry to hear of the issues you have had with your order. We will contact you directly over this.

Posted 5 years ago

“Items arrived a few days after ordering as promised. Great service. Thanks!”

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Posted 5 years ago

“Well, making your own light shade kit is how it should be described!! There were not enough double sided tape bits so I bought some more. I would have preferred 1 piece rather than 2 as now got 2 clunky looking seams on the outside. It looks ok now it's up, let's see if it lasts!!”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Delivered with ease on time, lights turned up well packed - exactly what I expected from the images and look great on the wall!”

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Posted 5 years ago

“Speedy delivery and fabulous floor lamp for a great price. Looks great in our living / dining room”

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Posted 5 years ago

“Beautiful Light and good value for the price. Very bright lights too so will light up any dark room.”

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Posted 5 years ago

“Excellent service and well packaged - i have just put the lampshades up and they look lovely - just the job to modernise my hallway.”

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Posted 5 years ago

Iconic lights is rated 4.5 based on 4,679 reviews