Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So pleased with wall and pendant lights great service would recommend will use again”

Helpful Report

Posted 5 years ago

“VERY PLEASED WITH EVERYTHING WE HAVE ORDERED FROM YOU. ALL ARRIVE IN GOOD TIME AND IS WELL PACKED AND ALL ITEMS WE ARE VERY PLEASED WITH.WOULD CERTAINLY RECOMMEND TO ANYONE ELSE,IT SAVE TRAILING AROUND SHOPS AND NOT FINDING WHAT YOU WANT. MANY THANKS”

Helpful Report

Posted 5 years ago

“Arrived quickly. And look absolutely beautiful very good value for money”

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Posted 5 years ago

“Order was delivered quickly but unfortunately it had a manufacturing defect which meant we had to return it. Website promises “easy returns” but the reality of this was that I had to send several emails to (a) request return authorisation, (b) to request an alternative return method after realising that the default Post Office return method was insufficient to cover the dimensions of my return package and then finally a further follow up to request an update on my refund a week after it had been received your Iconic Lights (which I only knew threw the couriers web tracking updates) but my money had not been returned. Their “easy returns” process clearly needs a bit of work. That said everything was sorted in the end and I would likely still order from them again in the future.”

Helpful Report

Posted 5 years ago

Our apologies for the problems you have experienced, we are currently reviewing our returns process to make this easier for our customers.

Posted 5 years ago

“Unable to comment at the moment, not yet installed because of bad weather”

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Posted 5 years ago

“Ordering was straight forward, quick and simple. Delivery took 2 days. Excellant”

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Posted 5 years ago

“Delivered quickly, light as shown and in full working order after fitting. Very happy with my first order and would use again.”

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Posted 5 years ago

“exactly what was described”

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Posted 5 years ago

“Lovely lights. Great value and quick delivery. Would definitely buy from them again.”

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Posted 5 years ago

“Quite please with the products ,the parcel arrived in time in perfect condition.I might purchase again from Iconic lights.”

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Posted 5 years ago

“Disappointed with self -assembly shades...ceiling pendant shades received..ordered lamp shades..liked the bases so kept them and discarded the shades...no return labels available for returns of shades. Will not be using this site again....Ev”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Ordered a floor lamp with bulb and after a short time received delivery to find that they had only sent a lamp shade and bulb. After several telephone conversations from which I was promised that the lamp base would be sent overnight delivery I am still waiting for the base. In my opinion this is extremely poor and would definitely avoid using this company to purchase anything.”

Helpful Report

Posted 5 years ago

We are sorry to hear the problems you have experienced with your purchase from us. We will chase this up with the carrier and get back to you very soon.

Posted 5 years ago

Dear Carolyn, We have sent a private message to you with the outcome of this. Kind Regard Iconic Lights

Posted 5 years ago

“Very nice lamp. Giving beautiful lighting. It looks very fashionable. Fast delivery of a wonderful Service.”

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Posted 5 years ago

“Well packaged and arrived very quickly . Lovely lights, good quality and well worth the price.”

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Posted 5 years ago

“Quick delivery. Product lots cheaper than in shops.”

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Posted 5 years ago

“Arrived promptly very good company”

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Posted 5 years ago

“Lovely shade and quick delivery, easy to assemble with great instructions, no fuss.”

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Posted 5 years ago

“Ordered Friday and couldn’t believe it when it arrived Saturday! Excellent service, good choice of lights and great value. Very happy.”

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Posted 5 years ago

“Very pleased with the lights I recieved. One light was missing the locking rings which is why I put 4 stars as but it was quickly resolved by the company and they were sent out first classed. Great and friendly customer service.”

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Posted 5 years ago

“Quick and easy to order and lamp true to picture. Bit surprised to have to assemble shade but beautiful”

Helpful Report

Posted 5 years ago

Iconic lights is rated 4.5 based on 4,679 reviews