Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great product”

Helpful Report

Posted 5 years ago

“Lovely spotlight bar, don’t have it up yet as we haven’t moved into our home yet but super excited to see it when we do.”

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Posted 5 years ago

“Would definitely buy lights from this company again they kept me updated with delivery time, top class service”

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Posted 5 years ago

“Good service fast delivery beautiful shade”

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Posted 5 years ago

“good range of lights at very good prices. Good delivery time”

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Posted 5 years ago

“Thank you for my lovely bedside lamps I love them... would recommend no problem ..”

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Posted 5 years ago

“Had a small problem customer services sorted mega quick well done guys 👍🏻👍🏻👍🏻”

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Posted 5 years ago

“Excellent service,delivery on time and quality and price of lights are brillant”

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Posted 5 years ago

“Very prompt delivery of good quality and value lights. Very happy with our purchase.”

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Posted 5 years ago

“Fantastic lamp, super fast delivery - my new favourite online store. This will be my first port of call for all my lighting needs”

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Posted 5 years ago

“Love these lights...really look smart. Great delivery service.”

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Posted 5 years ago

“Very good lights”

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Posted 5 years ago

“Both floor lamp bases are nice but the shade (make yourself) has unfortunate joins either side. I also managed to break one of the supporting arms on the shade so it’s now wonky😬 service and delivery are excellent”

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Posted 5 years ago

“Quick easy purchase, my lamp arrived well packaged and in good time. Nice item for the price. All round good service, thanks.”

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Posted 5 years ago

“Terrible”

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Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our customer service team who will be more than happy to assist you with the problem you have. customerservice@iconiclights.co.uk

Posted 5 years ago

“Very happy with my purchases, although one of them come damaged in transit I got in touch with iconic customer service who issued me with a new one straight away, couldn’t thank them enough Thankyou again”

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Posted 5 years ago

“Excellent quality and arrived quickly recommend this company to everyone”

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Posted 5 years ago

“Although not used yet, I am very pleased with look and value for money. Am looking forward to using them soon”

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Posted 5 years ago

“Nice looking light. Fast delivery. Awful assembly instructions - took ages to figure out.”

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Posted 5 years ago

“I've had 2 problems with Iconic Lights. Firstly I paid for next day delivery. They said the courier tried to deliver (when I was in) but I didnt have a knock on the door or delivery notice. Perhaps this wasn't their fault but when I complained suggesting the delivery company was at fault for leaving me no delivery notifications and no emails or texts (as I'd paid extra for next day delivery) they ignored me. Not the customer service I was hoping for. Then I returned x4 items. I had to chase SO many times to get the refund for all of the items. The refund ended up coming in x3 different payments after I had chased by email and finally phone after my final email was ignored (to be fair the guy I eventually spoke to on the phone was really helpful). Basically - be careful about returns and call - don't email if you have a problem. In terms of the product quality, the items I did keep were good value and look good. Not the best quality in terms of stirdiness or materials but you get what you pay for! The other shady (sorry for the pun) thing about the reviews on this site is the amount of good reviews which have pushed out any bad ones. There seem to be a lot of generic amazing reviews over just the last few days! Perhaps I'm cynnical.”

Helpful Report

Posted 5 years ago

Our sincere apologies for the problems you have experienced with us, please be assured this will be looked into further as this is not our normal standard of service. We will contact you directly very soon.

Posted 5 years ago

Iconic lights is rated 4.5 based on 4,679 reviews