Login
Start Free Trial Are you a business?? Click Here

Ideal World Reviews

1.5 Rating 376 Reviews
12 %
of reviewers recommend Ideal World
1.5
Based on 376 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Write Your review

Ideal World 1 star review on 25th January 2025
Anonymous
Ideal World 1 star review on 16th July 2024
Mick
Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 1 star review on 20th August 2021
Disgruntled Customer
Ideal World 1 star review on 20th August 2021
Disgruntled Customer
6
Anonymous
Anonymous  // 01/01/2019
RugDoctor delivered in an appalling condition. Leaked. Wet/soaked Damp. Torn/holes. Box resealed as though it was used before and taped up. Refurbished? Returned ? Can't believe idealworld allowed it to be delivered like this Hermes driver dragged it into our home... scanned it then shot off in seconds. Maybe he knew something we didn't? Where the machine inside the box had leaked..our kitchen floor now has a stain which is impossible to get rid off at moment. Emailed them. Chat team cut me off.lol. Hopefully a full refund and including postage costs will be forthcoming,but I have little or no faith in idealworld now.
Ideal World 1 star review on 20th August 2021 Ideal World 1 star review on 20th August 2021 Ideal World 1 star review on 20th August 2021 Ideal World 1 star review on 20th August 2021 Ideal World 1 star review on 20th August 2021
Helpful Report
Posted 3 years ago
I bought a beldrey floor cleaner that wouldn’t charge after 6 times of use. Nightmare to send back. Loads of excuses from ideal world 13p a minute phone calls and believe me your lucky if you can get off the phone after 20mins waiting just to speck to someone. Total waste of my time and money. Quick To take your money slow in returns. I truly believe if I hadn’t sent endless emails and placed lots of bad reviews I would still be waiting for my money. Nothing good to say about ideal world I’m afraid.
Helpful Report
Posted 3 years ago
I ordered a carpet/hard floor cleaner, realised it was too big and packed it up to send back. I started the return through the Ideal world website printed label, paid Hermes £2.99 got confirmation email for uplift, waited three days and nothing tried to contact IW told because I used Hermes they could do nothing. Tried again same thing tried to contact Hermes my tracking number was wrong so no chance there. Contacted IW this time by phone in total took 2 weeks IW offered to send by post office I could not manage because of appointments. In total cost me £38.48 to return parcel. not including £12.00 to Hermes. Next in Line!
Helpful Report
Posted 3 years ago
bought a watch from these was not working properly, sent it back for a refund over 3 weeks ago keep emailing them only to hear poor excuses you will recieve a email in the next 2working days never happens, still waiting will never deal with them again tossers !!!
Helpful Report
Posted 3 years ago
A bad service never got my perches told tuff on getting my money back
Helpful Report
Posted 3 years ago
Terrible service.. Empty promises.. Customer lost, no item due to poor management of damaged return and replacement.
Helpful Report
Posted 3 years ago
Bengaline superstrech Cropped Trousers. Get the size right! Size Medium measures 27 inches which is a size 10 not 28-31 as quoted on the website. The longer bengaline are the correct measurements for size medium. Check before sending to customers. I will contact customer services to get a postal refund as there s no label for free Asda returns either! Very poor and disappointing service!
Helpful Report
Posted 3 years ago
Hermes driver photographed an open window as proof parcel had been delivered. It has not i was in the house. Do not know who Ideal World are using as carriers but its not the normal Hermes Drivers. Will not buy from Ideal world again it was my first purchase and will be my last. If they cant guarantee the honesty of the carriers i wont waste my money
Helpful Report
Posted 3 years ago
When you need to return something its a premium rate call and with all the question it will cost upwards of £20.why is every item selling out and your constantly told to check out ,yet they carry on selling it for days ,talk about high pressure sales and people fall for it.
Helpful Report
Posted 3 years ago
BEWARE not like they used to be,very very poor customer service,had to send mattress back because sides were crushing in and was told would be up to 21 working days for replacement or refund even after I had told them I had health issues and no other mattress they just didn't care,and was told to get neighbours and relatives to help me roll the mattress for collection seriously it's an absolute joke and cost me over £8 in phone calls.
Helpful Report
Posted 3 years ago
Have purchased a few items and had no trouble just returned a £380 watch an had a refund 5 working days later.
Helpful Report
Posted 3 years ago
Bought colossus strawberry’s, foliage grew well the fruit was small not as shown on tv… don’t buy?
Helpful Report
Posted 3 years ago
I ordered a treadmill and put my home address due to the size and weight - I work full time so was a bit anxious about being there when they delivered it, but on the confirmation email they advise you that an email would be sent advising of delivery date. I was advised 2-4 days. After 5 days I telephoned customer services, because I had another email from Ideal World saying I needed to complete my order - she confirmed I had placed and paid for my order and that she would put a note on my records to say that I needed notification before delivery. Then a knock at my door early yesterday afternoon with a man saying he has a delivery for me - thankfully I was home to receive it. So not too long a wait on delivery - just didn't know it was coming! Bit of a shambles really and not sure I would order from them again.
Helpful Report
Posted 3 years ago
I have just been told by ideal world… I have just been told by ideal world that I have to wait 20 more days while they investigate why a floor washer that’s been used poooo only half a dozen times then stopped working altogether needs more investigation. What utter nonsense. It won’t charge and that’s it. I’ve sent several emails and messages. Each ones been met with more excuses. Calls cost 13p a minute plus when you call. It’s an absolute disgrace. They are quick to take your money but not quick to help should things go wrong. The beldrey floor washer was sent back almost brand new. I’ve kept my half of the contract and paid for it, ideal world should keep theirs. Buyer beware !
Helpful Report
Posted 3 years ago
Bought a Dormeo bed for £400. Could have bought direct from Dormeo for £200. Bought Elife bike. Battery failed after 12 months. NO SPARES BACKUP from Idealworld. Bike was £475; cost me £330 for decent Samsung batteries pack fitted by an expert. AVOID
Helpful Report
Posted 3 years ago
Bought a traser watch. Wanted flexi pay. Took total cost in one go! 😣 Rubbish feedback but what do u expect?.
Helpful Report
Posted 3 years ago
Selling fake cheap made in china watches I will never ever shop with them again ever avoid like the plague
Helpful Report
Posted 3 years ago
Ordered and payed for mattress 28 days ago keep getting told be with you in 2 days custo.er services useless. Been told today will get an update in 10 days.
Helpful Report
Posted 3 years ago
The worst online shopping experience I've ever had! Placed an order via guest checkout, they’ve taken my money and no item has arrived. They have no knowledge of my order even after providing all the information they asked for and sending a screenshot of the paypal transaction! Absolutely useless and completely unhelpful. I’ve been emailing them daily and getting nowhere. Going down the paypal route to try and get my money back. They don't even deserve 1 star.. AVOID AT ALL COSTS!!!!!
Helpful Report
Posted 3 years ago
It,s an insult to even give one star but only way to send this. Just spent over 2 weeks with emails and phone calls to this outfit persuading them that I had not ordered numerous items delivered to me . Wasn't believed at first in spite of fact that confirmed payment card details used were not mine. Contacting them absolute nightMike Bonathanmare by phone or email, no one taking reasposibity and ended up with phone charges of almost £15 just to finally convince them that numerous orders were nothing to do with me. My advice keep well away.
Helpful Report
Posted 3 years ago
Ideal World is rated 1.5 based on 376 reviews