Ideal World Reviews

Name: Ideal World
Rating: 1.55

1.6 Rating 368 Reviews

12 %

of reviewers recommend Ideal World

Company Reviews

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Metrics

1.6

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ideal World 1 star review on 16th July 2024

Mick

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 2 star review on 20th March 2021

Andy George

Anonymous

Anonymous // 01/01/2019

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“Very poor customer service and no communication when orders are cancelled because of technical issues on their end Would never shop with them again as no guarantee if item would arrive”

Helpful Report

Posted 5 months ago

“I wish to say that I had posted a bad review about the product which I had received which was zhuzh, but to be fair on ideal-worlds behalf they rang right away apologised and issued a credit for the product. 🙌🙌 well done Ideal-World”

Helpful Report

Posted 5 months ago

“Ordered men's wallet not bad quality but it's a tri fold so bulky in your pocket wrote a review but ideal world did not post the feedback.. Seems they still cherry pick there reviews... And not for the first time!!!”

Helpful Report

Posted 6 months ago

“The new format is dreadful and some of the best presenters have gone, not worth watching any longer.”

Helpful Report

Posted 6 months ago

“I have sent the following email to ideal world but they just do not want to listen. They promise a manager will ring you back and they do not. I have sent the following to ideal world many times but they chose not to listen. I have never come across a company with Customer services as bad as Ideal Worlds. It's based in India and when they phone you back the phone rings for five seconds and then they stop ringing. I cannot get to my phone to answer them in this time. I have been told by one of the Indians that he has tried to phone me four times and he could not get through to me. If this was the case a missed call would have been registered on my phone but there are no missed calls on my phone, so someone is not telling the truth. I tried to speak to someone in England to put in a complaint but it appears that there is no one. I wonder if people buying from Ideal world realise the trouble they would have with customer services when they buy items. It's just not worth the effort in trying to get in touch with them. The customer services I India will not take a complaint from me about themselves and there seems to be no one interested in taking a complaint in the UK. I have had several messages from them as emails. One said they are looking into my problem One said they were pleased that my problem is now solved (but it is not) One said he had tried to get me on my phone four times but could not get through. (If he had done this a missed call would have been registered on my phone four times - there are no missed calls showing on my phone) I have been trying to get through to someone now for ten days, I always get India and they (unfortunately) are no help at all. I have tried contacting the sales line but the people who answer the sales line do not work for Ideal World - they are just paid to answer calls and the definitely would not take a complaint. I am at my wits end with Ideal World and wish I had never come into contact with them. If anyone from Ideal World reads this would they please get in touch with me as soon as possible. I have been trying to speak to an English manager for ten days I have been promised by the Indians that someone would ring but no one has. Please open a formal complaint for me regarding this. PLEASE ASK SOMEONE TO PHONE ME. Thanks.”

Helpful Report

Posted 7 months ago

“I have never come across a company with Customer services as bad as Ideal Worlds. It's based in India and when they phone you back the phone rings for five seconds and then they stop ringing. I cannot get to my phone to answer them in this time. I have been told by one of the Indians that he has tried to phone me four times and he could not get through to me. If this was the case a missed call would have been registered on my phone but there are no missed calls on my phone, so someone is not telling the truth. I tried to speak to someone in England to put in a complaint but it appears that there is no one. I wonder if people buying from Ideal world realise the trouble they would have with customer services when they buy items. It's just not worth the effort in trying to get in touch with them. The customer services I India will not take a complaint from me about themselves and there seems to be no one interested in taking a complaint in the UK. I have had several messages from them as emails. One said they are looking into my problem One said they were pleased that my problem is now solved (but it is not) One said he had tried to get me on my phone four times but could not get through. (If he had done this a missed call would have been registered on my phone four times - there are no missed calls showing on my phone) I have been trying to get through to someone now for ten days, I always get India and they (unfortunately) are no help at all. I have tried contacting the sales line but the people who answer the sales line do not work for Ideal World - they are just paid to answer calls and the definitely would not take a complaint. I am at my wits end with Ideal World and wish I had never come into contact with them. If anyone from Ideal World reads this would they please get in touch with me as soon as possible. I have been trying to speak to an English manager for ten days I have been promised by the Indians that someone would ring but no one has. Please open a formal complaint for me regarding this. Thanks.”

Helpful Report

Posted 7 months ago

“I like ideal world. I really like the presenters and some of the stuff they get is really good. I’ve bought some really nice things. I don’t normally buy from shopping channels and I don’t like the others”

Helpful Report

Posted 7 months ago

“I’ve purchased an iterm from this company on the 29th march but learned that had not enough stock so moved the order to 5th April was not happy at all as this not for the first time this has happened will not shop here ever again avoid this company”

Helpful Report

Posted 7 months ago

“This channel is embarrassing since taken over by TJC. Trying to sell tat on the back of Ideal World's previous history. How long does it take to sell a hosepipe ?? Answer at least 3 presenters and one expert. Why need a chef to demonstrate a toaster ?? Selling watches which have come from china. I channel hop for a joke only to see the same thing on air. Gone are the days of brilliant watches,kitchen aids,garden products but to name a few,instead they try to sell walking sticks,torches,dash cams,plastic buddha water features. Sorry but I definitely won't be buying from them again”

Helpful Report

Posted 7 months ago

“Bought Opatra synergy rose quartz marble facial device for £800. Arrived with the tip broken off, appeared to have been stuck on with white glue and the shrink wrap was loose. Think it had already been returned by another customer. It’s gone back and I’m waiting for a refund. Also bought the Cetuem HRC GOLD shampoo, conditioner and scalp treatment set. Shampoo didn’t lather at all, couldn’t get the conditioner pump to work and there was no hole in the tonic bottle nozzle. My hair feels terrible, just going to wash it all out and go back to my normal shampoo and conditioner.”

Helpful Report

Posted 7 months ago

“Poor quality goods and grossly over hyped And a joke of shopping channel. So sad of it’s decline.”

Helpful Report

Posted 7 months ago

“Purchased a heated throw , it stopped working after a very short time ( so well into guarantee)Phoned customer service to be told they are the new Ideal World so they won't honour the guarantee. However they have the orginal presenters ! How ever convenient . Will never use them again. The actual tv programme is unwatchable anyway , shocking graphics and poor stock anyway. Avoid , avoid , avoid .”

Helpful Report

Posted 8 months ago

“I used to shop alot on ideal world bought loads of household and fashion. Since tjc took over. The fashion is outdated and some is expensive for what it is. I don't shop there anymore”

Helpful Report

Posted 8 months ago

“What a complete waste of airtime this channel is. Rubbish products, rubbish sound, rubbish picture. I think P.S M.M plus the other presenters must think the general public are so thick they believe every product is the most ideal thing we need...and shouting out random names of supposed shoppers is ridiculous. For P.S and M.M experienced presenters they are awful. p.s can only say right, ok, not only, go get, check out basket, flexis. And m.m is just full of c..p Please please go away. We channel hop and watch for a laugh can't believe what they say.”

Helpful Report

Posted 8 months ago

“Fell for a lovely travel bag , took a while to get it , on opening , the bags “designer “ name was stuck upside down on the front of the bag , having to send it back , don’t think lll bother again , I’ll just channel flick past !”

Helpful Report

Posted 8 months ago

“very poor picture quality and product range is very poor feel sorry for the presenters under pressure to sell like all the line are so busy that what the old idealworld.tv said and they went bust”

Helpful Report

Posted 8 months ago

“Oh dear. It’s so obvious that Ideal World are trying to win back customers from its previous time on tv but it seems the TJC model is dominant and it just won’t work. The products are a bit tatty, the graphics are bad and it’s all a but cheap and nasty now. I have to admit that I fell for the hype a few weeks back and bought a pair of trainers. They arrived…both of them were for the right foot and one of them had very obviously been worn. Honestly my husband and I just laughed and said never again. The plus is that the refund went through smoothly and return postage was paid. I’d avoid but if you want to take a chance I hope it works out.”

Helpful Report

Posted 8 months ago

“Bought a Duxot men's watch which stopped working after a year. When I contacted them about the issue I was informed that the department went into administration which was over 2 years ago. In other words in it was my bad luck.”

Helpful Report

Posted 8 months ago

“Its absolutely dreadful £1 shop rubbish. Feel sorry for presenters trying to sell it and even the channel pocture is faded and cheap.”

Helpful Report

Posted 9 months ago

“The original Ideal world was good with decent treatment for customer and honesty when products were faulty. I was sad when it disappeared and glad when it came back. Today, after a call about a faulty product, I won't be shopping there again! The agent was rude, couldn't care less and left me feeling like he thought I was trying a scam. I spent thousands with them over the years, but today, they have had my last penny. I am very disappointed, both with the smart watch that I really wanted and with IDW. In fact, especially with IDW. I thought better of them. But I won't stay where my custom isn't valued and I'm not respected.”

Helpful Report

Posted 9 months ago

Ideal World is rated 1.6 based on 368 reviews