Ideal World Reviews

Name: Ideal World
Rating: 1.55

1.6 Rating 368 Reviews

12 %

of reviewers recommend Ideal World

Company Reviews

Questions

Metrics

1.6

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ideal World 1 star review on 16th July 2024

Mick

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 2 star review on 20th March 2021

Andy George

Anonymous

Anonymous // 01/01/2019

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“Avoid this company Poor customer services Premium rate telephone number Very slow at making refunds”

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Posted 6 years ago

“Kept us informed all the way very pleased”

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Posted 6 years ago

“item bought and payment would just not complete and authenticate, took ages, normally bad sign, decided to click backwards to stop process, now I am worried about payment may be taken, just read all the reviews and not happy about ordering from such a 'non customer focused' company.”

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Posted 6 years ago

“we ordered a mobile phone and it didn't ring so I followed info from the product and yes it worked but after a week it was not ringing also when anyone phoned me the voice was distorted so I was told to send it back as they said the money back is only valid for 14 days I returned it on the 16 august and had confirmation that it was sent back to ideal world on the 18th now after enquiring as to how long we will have to wait I recieved a email saying they had only just found it in there warehouse on the 30august and we would have to wait up to 20 days for a refund if they couldn't repair it I will never buy any thing again from ideal world The phone cost £99.99 and its supposed to be a English brand been on other web sites for reviews all bad same problems we had with the phone”

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Posted 6 years ago

“They have great products at great prices many thanks”

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Posted 6 years ago

“appalling customer services refund takes 2weeks didn't take that long for them to take out of my account.non English speaking staff on premium pay tell number”

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Posted 6 years ago

“great responce”

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Posted 6 years ago

“Never deal with these people professional con men and women”

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Posted 6 years ago

“Whenever I order, or whatever I order, I always receive a good quality item at a great price. The delivery service is also excellent.”

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Posted 6 years ago

“Rather than contacting the Indian based call centre you could try emailing their Customer Service Manager, David Peck. However, don't expect a direct answer to a direct question as it appears to be company policy not to give meaningful amswers.”

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Posted 6 years ago

“Bought some goods and didn't do the job it was supposed to, contacted the customer services and after dozens of emails and pictures I was informed I wouldn't be getting a refund as they described it as my error. I would rather use QVC and they have a new quibble money back guarantee”

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Posted 6 years ago

“Poor service in every way am now going to contact Trading Standards and watch dog maybe they will be able to get my fully paid for order.”

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Posted 6 years ago

“Still waiting on my delivery Very bad service will Never order from them again . I am now thinking of taking legal action as the item was fully paid for on ordering. Also getting a reply when e.mailing is non existent . Beware when ordering .”

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Posted 6 years ago

“An item I ordered over a month ago has not arrived due to being delivered at my old address over and over despite having given them my new address several times. I wanted to cancel the order but they are not having it. Terrible service. It's unbelievable”

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Posted 6 years ago

“Recently had to return an item that had obviously been sitting in a warehouse for many years. I was told to drop the item down to my nearest Asda and when I informed them that I was actually registered disabled they arranged a collection for me which I thought was fantastic until they failed to turn up on the said day and when I asked the collections fella he told me they had only been emailed that morning [the next day as to what was arranged] to come collect the parcel that needed returning.”

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Posted 6 years ago

“Bought an item got it in two days great”

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Posted 6 years ago

“It advertises easy returns and refunds. I have been waiting for 3wks for my refund, and still no sign. My return parcel apparently went missing en route, this is the third time this has happened,on each occasion I had to send a pic of my returns receipt. I order quite a bit from this shopping channel, but not any more.”

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Posted 6 years ago

“Spoke to someone on live chat to see if I placed an order when would it arrive. They assured me by Thursday (chat on Monday) Placed order which then said dispatch in 3-5 working days! So this would be too late. I telephoned to cancel the order, I was told that the warehouse would be contacted and I’d receive my refund in 3-5 days. Brilliant.....Wrong I’ve just received an email telling my order has been dispatched and yep it will be delivered in 3-5 working days (their favourite numbers) I’m the meantime I ordered from somewhere else. So now I’ll have double the quantity and half too late. So talking to anyone is a total waste of time. First & last time I’ll use this company.”

Helpful Report

Posted 6 years ago

“Ideal world are not true to their word. For example the true flame solar lights are double the price one would pay on eBay. Sellers on eBay also offer free postage. Don’t be conned by Ideal World. Check on eBay first before you buy anything from them and save yourself a lot of money. I am amazed that people actually get taken in by the high paid presenters !”

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Posted 6 years ago

“Promt delivery on all goods ordered”

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Posted 6 years ago

Ideal World is rated 1.6 based on 368 reviews