Ideal World Reviews

Name: Ideal World
Rating: 1.55

1.6 Rating 368 Reviews

12 %

of reviewers recommend Ideal World

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Metrics

1.6

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ideal World 1 star review on 16th July 2024

Mick

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 2 star review on 20th March 2021

Andy George

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been sent a threatening letter from your Customer Service dept, telling me of court action.”

Helpful Report

Posted 5 years ago

“Mathey-Tissot Watch Disaster! One Star is far too generous for this complete shower of anti-customer service, insensitive Company falsely parading as having their customers best interests and issues at heart. This Company are a total disgrace with a customer service department that you have to pay premium rates to contact incurring yet more costs with nothing being resolved. So, I ordered a Mathey-Tissot Watch on 20th April but could not checkout my basket, I received a telephone call from customer services stating that they were experiencing IT Problems so they took my order over the telephone - I have never received the watch despite Ideal World taking payment for this watch - some 21 emails on and God knows how many telephone calls and they think it is OK to refund me as the product went out of stock AFTER my order was taken but despite them taking payment for it. After numerous confusion from Ideal World side I received a replacement form for another and far more expensive watch which they thought had been lost in transit.........Unbelievable!!!! After lengthy telephone calls on 14th May and to my surprise a call back from someone supposedly senior at Ideal World, I put a proposal to them for a different watch but in the same style which they would have had to have made a gesture of goodwill to cover all the costs although I would have been paying the majority of the cost of the watch.....I was supposed to receive a reply on 14th May but no surprise to me that no call back from them was received. I have called them again at much expense and been told that my proposal was rejected - I will now be taking Legal Advice and action against Ideal World for Breach Of Contract - they are a complete joke. I am not on Facebook but will now join to ensure everyone I know passes on the warning to stay well clear of this Company. They appear immune and uninterested at the shocking name and reputation that they have managed to achieve - they need exposing on BBC WatchDog!!!! Can anyone reading this review PLEASE tell friends and family to avoid the awful experiences that I have had to endure.”

Helpful Report

Posted 5 years ago

“I would actually give them no stars if I could. Service is shocking, took money but could not supply items. Still trying to get refund after two months”

Helpful Report

Posted 5 years ago

“I would of gave this company a zero if possible, ordered a cordless hoover after seeing it on TV, broke within 4 weeks, i wanted a full refund however i was past their 14 day refund policy (WHAT)!! I have now got to go to Asda drop it off and wait up to 20 working days for them to try and fix the dodgy rubbish they sold me in the beginning, customer service throughout has been dready, do not touch this company unless you like being stressed JUST AWFUL ALL ROUND!!”

Helpful Report

Posted 5 years ago

“One star is too many, ordered from you last week got a email saying left warehouse on Sunday. Sent numerous emails with no response sent another saying to cancel order then got a email straight away. Giving tracking number entered tracking number which only states order place, won't be ordering from you again”

Helpful Report

Posted 5 years ago

“Bought a so called expensive watch as a gift but when it came it was broken, simple quality control would have eliminated this, next day I took delivery of "BLUE MAGIC" which removes just about any stain including crayon paint beetroot etc so like a fool I bought 2 boxes as impressed with the DEMOon TV. Dont know what they have in there bottles but I used the strongest solution and this stuff wont even remove tea tanning from a stainless steel sink bowl. All I can think is CON. Have been stupid enough to buy from TV before, Now thinking " why is it so good and why is it do cheap" Avoid IDEAL WORLD .”

Helpful Report

Posted 5 years ago

“Bought a Dormeo mattress that I did not like so retuned it. Phoned about my refund as I paid in Full. Told courier takes 28 to return to Dormeo Then around ten days for Refund to be issued So in all 38 days for the refund.to be issued. Still waiting .Do not buy mattresses as the refunds are outrageous is this legal as they do not mention on tv takes 38 days for refund. Use qvc i have never had a problem with refunds.from them. would give No stars but One is the least I can place.”

Helpful Report

Posted 5 years ago

“BEWARE.Ripped off! Bought one of their mattresses with 2 supposedly free memory foam pillows. My partner wasn't happy with the mattress. When I tried to return it they subtracted the cost of the pillows. I hadn't returned them because they hadn't mentioned them in the return arrangements and we hadn't used them as they were uncomfortable. The refund delay took 3 months which conveniently took them over the ASA investigation period. Deliberately evasive service.”

Helpful Report

Posted 5 years ago

“Do not buy anything from this company! Bought a feather mattress topper and a lightweight vacuum cleaner, within 3 months the feathers were all coming through the topper and getting embedded into the mattress, impossible getting through to someone I could actually understand on the phone, the rate for calls is outrageous, ended up Bunning the topper, then issues with vac, also went into the bin after 13 months. Lot of bad reviews on line 're ideal world, wish I had read them ist! Go elsewhere, qvc a far more superior firm, don't waste your money!”

Helpful Report

Posted 5 years ago

“Returned faulty goods for refund as had already been repaired once in 8 months. Returned 4 Nov still waiting 20 emails all repeating the same sort of thing asking for previously supplied documents 4 times. You are the worst I have bought every thing online for years and have never been treated so badly. No refund yet and it is 3 Jan.”

Helpful Report

Posted 5 years ago

“Hi,I just love the materials in the Fashion they use,it washes well,does not crease and looks always bright and new. I am disabled and find the material ideal for me, I always look smart and and my Carers do not have to bother to use an Iron...Thank Y IDEALWORLD....LOVE ALL THE PRESENTERS,they are such lovely people, they make my day enjoyable.”

Helpful Report

Posted 5 years ago

“bought a mobile phone on the 18/09/2018,arrived 24/09/2018,sent it back on 24/10/2018 after it became faulty,after numerous emails asking for a refund they had it repaired and i only just got it back on 12/12/2018,their aftercare service is disgusting,they do not take care of customers,i will not be buying any more goods from Ideal World again”

Helpful Report

Posted 5 years ago

“was promised that item would not go to wrong address,absolute rubbish. was farmed off to different people with no proper answer and that they could hardly speak English was appaling..they lied very easily,,cost me a fortune in phone calls..with no apology.. WILL NEVER BUY FROM THEM AGAIN.....must advise people, to avoid this deceitful channel at all costs”

Helpful Report

Posted 5 years ago

“Ordered mattresses it was cheap just Arfull, waited 2 weeks to ge it picked up, they took money straight out of bank, 3 weeks later still no refund, oh this gets better, phoned to ask were refund was told it takes 28 days to get mattress back to them, of blue arrow there Carrie I said so we're is it, mattress in the van, REALLY for 28 days this is unbelievable, it only took 2 days to arrive with me, then it takes another 14 days before its refund back into my bank, first time I watched this ideal world and it be the last, could be 3 months at this rate before I get money back, beware!!!!!!!!”

Helpful Report

Posted 6 years ago

“I was watching le cordon blue and noticed the chef used the same knife and board for cutting raw chorizo sausage and cooked chicken and he did not wash hands as you know this is bad practice it was on the21 11 2018”

Helpful Report

Posted 6 years ago

“Items are always as stated true to size and good quality and good value for money. So glad I found them.”

Helpful Report

Posted 6 years ago

“I placed an order and opted for flexipay. On checking my bank account two days later I saw that the full amount had been taken which meant that a direct debit payment would not be met, thus me being charged by my bank. I telephoned the minutes and I was promised a call back within two hours, that was 36 hours ago. During this time, I rang th E number again and was told “you will receive a call back you need to wait”. I am furious. As a customer, I expect to be treated with the same respect and courtesy I give to call handlers but apparently the manners of people in far flung corners of the world differ from ours in the U.K.”

Helpful Report

Posted 6 years ago

“Prices - Are -Always -Great -Quality - Of -Goods - Quick - Service - Great - Great...”

Helpful Report

Posted 6 years ago

“Rubbish customer services RUBBISH follow up Item didn't arrive Hermes lost it and nobody seems to care. No manager will speak to me. They are all leaving the poor customer services agents to deal with me. Already discounted £60 but at the moment that's £60 off NO ITEM?? Unbelievable”

Helpful Report

Posted 6 years ago

“No delivery ordered on 26-8-18 Contact them on 6-9-18 when relished not arrived Was told had to wait 48 working hours on 7-9-18 Waited the 48 hours time lapsed so sent other email On 11-9-18 was told that I would have to another email this not good service sent other emails asking questions was told on 16-9-18 that I should receive my items within 5- 7 days this the most disappointed and stress”

Helpful Report

Posted 6 years ago

Ideal World is rated 1.6 based on 368 reviews