IGIGI Reviews

Name: IGIGI
Address: 1900 South Norfolk Street, San Mateo, California
Rating: 4.51

4.5 Rating 175 Reviews

87 %

of reviewers recommend IGIGI

4.5

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

415-429-0883

Email:

support@igigi.com

Location:

1900 South Norfolk Street,
San Mateo
California
94403

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so grateful to have a dress that worked for my event. I greatly appreciated how quickly you guys got it to me.”

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Posted 1 year ago

“Very sexy piece. The quality and workmanship is excellent. I plan on ordering more pieces when they go on sale because they are a bit pricey. Overall, if you are considering purchasing from IGIG don't hesitate. The pieces are beautiful!”

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Posted 1 year ago

“My experience with Igigi in the purchase of the made to order Andrmeda dress was as always, very positive. The dress fit me beautifully and the compliments I received really touched me. I feel confident in all my Igigi dresses and yes, even a wee bit younger...”

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Posted 2 years ago

“That's the perfect dress beautiful comfy in the color when I put it on everybody asked me what am I getting my answer is a customer answer. Thank you for my dress.. I really love it.”

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Posted 2 years ago

“The dress fit perfectly. The fabric felt so nice on my skin. Thank you for making me look rich. 😃”

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Posted 2 years ago

“The dress I ordered from Igigi is beautiful. Even though I’m overweight, I feel great in this dress because of its excellent fit.”

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Posted 2 years ago

“Dress was cut very wrong. When I received the package (from Poland, NOT made in America as it used to be), the waistline was tucked right under my chest and the dress billowed out from there like a balloon. Also, the cleavage was sewed in such a way that I could not get complete coverage. I don't believe the seamstress took my height (almost 6'0) into consideration and hence the dress is unwearable. Will not be ordering again.”

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Posted 2 years ago

“The dress was very beautiful and was delivered on time for my daughter quinceanera”

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Posted 2 years ago

“Beautiful dress Elegant style exquisite fabric Thanks fits perfect and beautiful”

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Posted 2 years ago

“Your fashions fit me every time. I like the ability to change the sleeve length. Fantastic quality”

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Posted 2 years ago

“I was extremely pleased with the dress and would love the gift card. All of the dresses that I have purchased over the years have been spectacular. This dress was purchased for my 45th high school reunion. I wanted a red and black dress and being able to design it made is so special. Thanks again for the beautiful plus-size line of clothing.”

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Posted 2 years ago

“I was pleased with the design of the dress, the material, and options presented to create a dress that was unique. I have purchased three dresses in total from Igigi. I've always been pleased with the fit and quality of the material used. This is the first time designing a dress; the dress was for my high school reunion and I wanted it to be "special". Thanks.”

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Posted 2 years ago

“I placed an order on July 5, 2022 for a custom dress for an event on July 15th. The dress was shipped out FedEx and has been sitting in Memphis, Tennessee for approximately 6 weeks. I spoke to FedEx customer service rep Carlos. He advised me that IGIGI needed to contact them in order to resolve an issue with customs. I reported these details to the igigi support team July 31. They were not helpful because they did not seem to comprehend that the dress was to be delivered to my address in Maryland, not Tenessee. Support asked me for directions to my home. I told them in writing that the dress is in the wrong state. They asked for patience, it is 4 weeks later and I still don’t have my purchased item and have not been provided any status as to when it will be delivered. This is extremely unacceptable as I paid significantly for this purchase. This company does not accept accountability for their mistake. The correct address was provided in the purchase order. I will never understand why it was mailed from Mexico to the wrong state in USA. They were advised in writing the required actions from FedEx as the payer for the shipment. FedEx will not provide me additional detail because I did not originate the shipment. They will only deal with the originating company which is IGIGI. This has not been my experience with my other purchases. Support claims that the management has not changed. This appears to be a scam because support has made no attempt to call snd explain why my purchase is late and how they plan to correct the problem to get me my purchased custom dress for $218 US.”

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Posted 2 years ago

We sincerely apologize for the disappointment with your IGIGI experience. We went ahead and refunded your order and credited back the money to your original payment method. We are investigating how Fedex lost the shipment, as we are not yet clear why the package ended up in the wrong state. Again, we sincerely apologize for this breakdown. Thank you, IGIGI team

Posted 2 years ago

“I love my dress, i used it for my wedding and it fitted perfectly. And never ever before have I eperienced such good codtumers service”

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Posted 2 years ago

Thank you so much for you review! We love to hear from our happy customers! IGIGI Team

Posted 2 years ago

“Absolutely great company. They solved a problem for me, accepted my return. Refunded me as promised Dress was gorgeous quality, will shop with them again Company has integrity Very happy”

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Posted 2 years ago

“The dress is beautiful and fits perfectly! I am astounded at the quality for the price, very impressed. I am most humbled because the dress arrived from a Ukrainian address days before the Russian invasion. I have been worried for the dressmaker that crafted this gorgeous dress for me to wear to my Daughter's wedding, and have been offering prayers daily for her/his safety.”

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Posted 2 years ago

“I ordered a beautiful red evening gown in January. The dress was shipped on Feb. 17 -- just one week before the Russian invasion of the Ukraine on Feb. 24. Despite the chaos in the world, the dress arrived well in advance of my event on March 25. It was beautifully made. Just perfect! The pricing and delivery were far better than I imagined. My heart breaks for all in harm's way, and my prayers are with the staff of IGIGI. I will wear this dress again with pride, knowing that it represents the devotion of a wonderful designer and her talented team of seamstresses and staff. I hope to order again from IGIGI. Your personal sacrifices touch my heart in a way that you cannot imagine. Please keep us updated on the status of your company and your people as and when you can.”

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Posted 2 years ago

Karen, thank you so much for such a heartfelt, loving and supportive review. We hope you love wearing your IGIGI dress and hope to see you back

Posted 2 years ago

“I ordered the dress and customized it. I love the dress, looked great in it for my nephew's wedding. The color royal blue looks phenomenal on me. And I was pleased to see the shipping list said it was sent from Ukraine before the war began. It is a solid, well made garment and it fits perfectly. Only thing...I am 5'7" and I only wear flats, there were 4 inches that had to be cut off the bottom so I wouldn't step on the hem and fall. Fortunately, my sister is a seamstress and that was fixed rather quickly. Love the dress.”

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Posted 2 years ago

“the dress fit perfectly...it was exactly what I wanted and the color was stunning...one thing though...even though I gave you my height...the dress was at least 4 inches too long...I don't wear heals only flats so I had to have it cut down...thankfully my sister is a seamstress...otherwise it was perfect”

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Posted 2 years ago

“Absolutely gorgeous dress.”

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Posted 2 years ago

IGIGI is rated 4.5 based on 175 reviews