ihoverboard.co.uk Reviews

Name: ihoverboard.co.uk
Rating: 3.37

3.4 Rating 254 Reviews

58 %

of reviewers recommend ihoverboard.co.uk

Company Reviews

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Metrics

3.4

Based on 254 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ihoverboard.co.uk 1 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant hoverboard; excellent quality. Delivery was longer than expected with little communication about timescale. Good battery length - approx 3hrs use”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“Hover board and cart isn’t working properly and it took off without anyone on it and it broke the straps of the cart before we could use it!! Tried several time to contact the company left voice mail messages and emailed them and I reply and this image been ongoing since Boxing Day which is 26th Dec 2018 still nothing from them!!!”

Helpful Report

Posted 5 years ago

Hi Butchart, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. can you provide more details about the hoverboard how it can't work ,and we keep 14-days money back after you received it .and 1 year warranty . Please reply to us : sales@ihoverboard.co.uk Thanks. iHoverboard Sales Team

Posted 5 years ago

“Bought the board without issue. Bluetooth stopped working after 2 days. 27.12.18. I have been emailing and phoning the company regularly ever since and to date 21.01.19 I have not received a reply.”

Helpful Report

Posted 5 years ago

Hi Gary, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If have questions you can phone use +44 143 894 1138 or Email : sales@ihoverboard.co.uk or click live chat to contact us. Thanks. iHoverboard Sales Team

Posted 5 years ago

“Excellent service. My son is never off it!! Fantastic. Highly recommend.”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“Best gift I could have ever gotten my 10 year old son for Christmas. And if you have any questions or concerns, once you contact this seller you receive a prompt response! Thank you guys!”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“Very great buy! Bought it for my 8 year old daughter and she LOVES it, rides it everyday and had became a pro riding it in a day. It's not too fast, only about 6 1/2mph. Definitely not a toy for younger children cause it will take off on you if you're not careful. Can be dangerous just like any other riding toy, but if you plan on buying it you will be very satisfied.”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“Quick delivery as promised...great product. Works like a dream. Bought for my 6 year old grand daughter. She loves it.”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“looks fab havent used it yet as its for my daughters birthday”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“Ihoverboard is THE worst company i have ever dealt with.. i ordered a hoverboard and it came late to start with. the when the hoverboard was opened and my partners daughter tried to use it it was completely broken... i have emailed Ihoverboars 8TIMES about this issue the little girls mother has rang them to no reply from anybody absolutely AVOID at all costs i have had to go to another hoverboard retailer just to try and get the board fixed.”

Helpful Report

Posted 5 years ago

Hi Alysha Faulkner, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. can you provide more details about the hoverboard how it can't work ,and we keep 14-days money back after you received it .and 1 year warranty . Please reply to us : sales@ihoverboard.co.uk Thanks. iHoverboard Sales Team

Posted 5 years ago

“Awful. Product did not work and several attempts via email and teleohone to contact after sales to no avail. Very disappointed. Son heartbroken. Would NOT recommend! The customer services review won’t even let me press on one star!”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. We delivery it to you already , and can you provide more details about the hoverboard how it can't work ,and we keep 14-days money back after you received it .and 1 year warranty . Please reply to us : sales@ihoverboard.co.uk Thanks. iHoverboard Sales Team

Posted 6 years ago

“I ordered a hover board for my 7 year old for Christmas and it arrived in great time and looked fab. However when opening it to charge i found that it had a 2 pin plug !!!! Brilliant !!!! Managed to charge the thing and it seemed ok. After opening it on Christmas day it worked for about 15 mins and then just stopped dead. The little chip boards in the front that house the flashy light have dropped out of place and there is something rattling inside too. I tried the factory re set after finding a video online and have tried to charge several times but nothing !!! :(. I have also sent 2 x emails to the company and tried to use the CHAT box but nobody ever replies. REALLY DISAPPOINTED AND FUMING THAT I HAVE BEEN WELL AND TRULY RIPPED OFF !!!!!!!!”

Helpful Report

Posted 6 years ago

Hi Katie, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. We delivery it to you already , and can you provide more details about the hoverboard how it can't work ,and we keep 14-days money back after you received it .and 1 year warranty . Please reply to us : sales@ihoverboard.co.uk Thanks. iHoverboard Sales Team

Posted 6 years ago

“bought it for my 10 year old and she learned how to ride it in 1 day. Now I can't get her off! I jogged 3 miles and the battery power stood up to the test while my daughter rode along side! Very cheap compared to Wal-Mart and she also uses her iPod to stream her fave songs! I highly recommend!!!”

Helpful Report

Posted 6 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 6 years ago

“I bought two of these as Christmas gifts. Neither one of them worked properly. I emailed them with issues and they responded quickly with a link to a video for factory reset. It took about 30 seconds to do. Now they work perfectly!”

Helpful Report

Posted 6 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 6 years ago

“DO NOT BUY FROM THIS COMPANY. Be warned. I ordered a hover board for my sons Santa present and it doesn’t work. They don’t answer their phone or respond to emails. They are not based in Europe. If you check their Facebook page there are loads of disappointed customer reviews. I regret not checking this website before I bought from them. I will lodge a complaint with Trading Standards.”

Helpful Report

Posted 6 years ago

Hi Miriam Kilraine, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. can you email to my personal address : rick@sz2k.com , I will report to my colleague. iHoverboard Sales Team

Posted 6 years ago

“Really pleased with the iHoverboard. I brought it as a Christmas gift for my Grandchildren and they love it.”

Helpful Report

Posted 6 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 6 years ago

“Very good service thanks”

Helpful Report

Posted 6 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 6 years ago

“I have brought one refurnished hovrboard , first I am worried about the quality , but after I received this hoverboard. It's almost new , the function is good. I ride it well, the price is very cheap , if you don't want to pay high price for hoverboard. I thinks it's a good choice.”

Helpful Report

Posted 6 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 6 years ago

“I am very happy with the service. I received a damaged board. The staff were great and changed it and gave me a up grade to get here for Christmas. Very happy with service”

Helpful Report

Posted 6 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 6 years ago

“I ordered two ihoverboard but only received one because the other was left outside apparently and still waiting for the matter to be resolved which is now been 8days.”

Helpful Report

Posted 6 years ago

Hi customer thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. Our logistics is DPD and we just can complain to them for this service. iHoverboard Sales Team

Posted 6 years ago

“Terrible company do not touch them not based in UK no customer service disgusting.Will not answer phone or emails.AVOID!!!!!”

Helpful Report

Posted 6 years ago

Hi , thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

ihoverboard.co.uk is rated 3.4 based on 254 reviews